4800+ Disputes Registered in
SMART ODR in 2024
However, with right procedure it can be recovered.
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How to File a Complaint Using Smart ODR?
With increasing number of trading members, investors, traders and social media platforms, the number of complaints have increased to many folds. Looking at the data of 2024, more than 4000+ complaints are raised in SMART ODR.
Out of these, 900+ complaints have been raised from National Capital alone.
Now to resolve most of these cases easily and seamlessly, stock exchange has introduced the platform like SMART ODR, where the victim gets a response within 21 days of filing a complaint.
The maximum time taken by the platform to resolve the dispute is 111 days till date. Thus, one can get a convenient and efficient way to resolve and settle conflicts without involvement of legal processes.
Steps to File a Complaint Using Smart ODR
Filing a complaint on SMART ODR is simple and straightforward. To get started you first need to register to the platform by entering basic details.
Once your account is created, you can file a complaint by following the steps below:
- Login by entering your credentials.
- Now click on the Complaint Section and fill all the details in the form.
- Make sure you provide complete details of the dispute including approximate date & time.
- Upload supporting documents.
- Click on the Submit button.
- Keep a track of complaints and stay active or seek assistance to participate in every communication initiated by the platform.
SMART ODR are built to provide timely and quick responses and you get a response on your complaint within 21 days.
Make sure you document the complaint properly. In case you need assistance fill your details below and the callback will be arranged in no time.
