So you opened the HDFC Securities InvestRight app or logged into the web portal, and suddenly found that HDFC Securities not working.
It could be anything, like you couldn’t:
- Log in
- Place an order
If that sounds familiar, you’re not alone.
Io what’s really going wrong? Let’s get into the details to find the reason for such technical glitches and what you can do to address this.
HDFC Securities App Not Working
Let’s be real, it’s infuriating when your trading app crashes mid-session.
One trader shared this experience:
“InvestRight not working, trust on HDFC Securities has collapsed to all-time low… They have scrapped the bottom of the barrel with this one.”
Others logged in only to find the landing page stuck, or even fingerprint login timing out. Some couldn’t add funds, with their account status showing blank. One user pointed out that even the web portal itself wouldn’t load the OTP screen.
Other user said:
“I placed derivatives sell orders 2 hours ago, but they haven’t been executed due to a technical glitch… prices have dropped. Who will cover my losses?”
HDFC acknowledged the issue and said they were working with vendor TCS to fix intermittent NSE F&O execution failures. Equity, currency, and other segments were unaffected.
Here are a few cases in the last 2 years that clients faced with the HDFC Neo app that led to losses.
1. March 10, 2023 — Old Stock Prices Stuck in App Broadcast
Several users opened the app to find stock prices frozen from the previous day—despite markets being live. The investors couldn’t trust stale data, and decision-making froze.
HDFC confirmed it was a broadcast issue, not affecting order routing, and that the rates updated around 9:45 AM.
Still, for traders depending on accuracy, it made the app useless at the start of trading.
2. February 17 & September 2024 — Balance Mismatch & Sell Failures
Reddit posts detailed rude surprises: one user lost ₹10,000 when the app said they had insufficient shares in DEMAT, even though they held the stock in full, and couldn’t sell at IPO listing.
The system showed only part of their holdings, triggering wrongful auto-sales of NFO shares.
Others reported delays in account opening and demat setup, even after months.
3. October 3, 2024 — NSE Derivatives Segment Glitch
During a sharp market drop, many investors discovered they couldn’t place orders in the NSE derivatives segment. The InvestRight app glitched, and sell or stop-loss orders failed silently.
Some users claimed losses in the range of ₹70,000 simply because their sell orders never went through.
While equity, BSE derivatives, and other segments continued normally, those on NSE F&O were left stranded.
HDFC Securities acknowledged the issue, stating it was an intermittent problem in the NSE F&O segment, and said they were working with TCS to fix it.
4. February 3, 2025 — Partial App Outage: Portfolio Missing
Investors saw blank portfolios, even when the web version showed correct holdings. Apps lagged, screens failed to refresh, and customers felt lost mid-trade.
Many said the issue came and went within hours, but it was enough to cause panic, especially for those relying solely on mobile to monitor investments.
5. April 8, 2025 — Trading App Glitch Hits Market Rebound
Traders reported that the InvestRight app refused to add funds or show account details during a market rebound.
Many said the screen froze for 30–40 minutes just when trades mattered most. Frustrated users took to X (Twitter), claiming the glitch hits every critical day.
Though HDFC later issued an apology and offered to review screenshots, there was no clear explanation or preventive assurance.
How to Complaint Against HDFC Securities?
If the HDFC Securities app is not working or your trades keep failing, here’s how you can raise the issue:
- Raise a ticket through the HDFC Securities app or website.
- Add screenshots and describe the issue clearly.
- If they don’t respond, email their grievance cell at help@hdfcsec.com to escalate.
- Still no resolution? File a complaint in SEBI or through the NSE/BSE grievance section.
Need help? Register with us and get end-to-end assistance in drafting, documentation and in follow ups to get recovery. We also guide you with escalation and represent your case in arbitration.
Need help? Register with us, and we will guide you through the process to register a cmlaint following the right process.
Conclusion
The HDFC Securities app not working has become a frustrating reality for many traders. From technical glitches to login issues, these problems can cost you precious opportunities in fast-moving markets.
If you’re facing similar troubles, don’t wait, raise a complaint and escalate if needed. Staying alert is the best way to protect your investments when platforms fail to deliver.
