You click Sell on the Upstox app, expecting quick execution, but instead, you see an error, or nothing at all. This has happened to more people recently than you’d think. Over the past two years, traders have been posting about Upstox sell order not working, failed sell orders, and being unable to get out of positions.
Let’s walk through what’s been happening and how frustrating it can feel when you can’t sell your shares.
Upstox Not Working
It’s one of the most frustrating things for a trader when the Upstox app is not working, especially when you are trying to execute the order.
Many users have faced this issue where sell orders fail, even though the stocks are clearly showing in their portfolio.
Sometimes the problem is due to pending settlements. If you’ve recently bought shares, they might not have reached your Demat account yet, which means you can’t sell them until they’re fully credited.
For some, it’s about missing CDSL TPIN authorization. Without that step, Upstox blocks the order entirely.
But if there is no such issue and your internet connection is fine too, then it is a technical glitch in the app.
These Upstox sell glitches often happen during peak market hours, leaving users stuck and unable to exit their trades when it matters most.
In such a case, if nothing works, raise a ticket immediately before the market moves further against you.
Upstox Sell Order Not Working – Reported Cases
You’re ready to sell, the stock price looks good, and you click Sell, but nothing happens. Or worse, the app shows an error. Sounds familiar?
Many Upstox users have faced this problem in the past two years, and it’s caused a lot of stress for traders.
1. February 2024 – Sell Orders Rejected Despite Margin or KYC
In early 2024, a trader tried to place a sell order even though KYC was approved and shares were in their Demat account. Every attempt gave a margin-related error or rejection.
“Sell order is rejected when I have already bought stock.”
Turns out the platform confused option margins with delivery trades. But imagine losing timing, or money, because of a margin bug like that.
2. January 2025 – Strategy Orders Stuck Mid-Execution
Earlier this year, a user placed a multi-leg options strategy. While trying to exit, only one leg of the trade closed properly. The other stayed open, and the app didn’t allow them to close it manually.
“I was stuck with half my trade open till the market closed. This bug cost me extra losses. Upstox really needs to fix this.”
For traders using complex strategies, this kind of glitch isn’t just an annoyance—it can completely derail their plans.
3. May 12, 2025 – Strategy Order Bug Traps One Leg
This one was particularly egregious. A multi-leg option strategy was only half closed—one leg was executed, but the other stayed open. Support couldn’t help.
“I’m stuck with half my trade open till the market closes. Upstox must fix this.”
If you use strategy orders, even small bugs can cause major financial stress.
4. May 29, 2025 – Sell Order Denied Despite Holdings
Just last week, a new wave of users reported seeing shares in their portfolio, but Upstox blocked the sell with an error saying “no longer in holdings.” Even though they clearly were.
These random glitches are exactly what traders dread—when what you own doesn’t match what you can trade.
These stories show how Upstox sell glitches can leave traders feeling helpless, especially during critical market moments.
How to Complaint Against Upstox?
It’s frustrating when the Upstox app or website isn’t working, especially if you’re in the middle of trading. But you can get recovery of your losses, if such things happen because of the app’s technical glitch.
Here are the ways to raise a concern and report it online.
- Raise a Ticket with Upstox Support: Use the in-app help section or email them directly.
- Escalate it to the Stock Exchange: If it’s a serious issue, escalate to NSE/BSE through their grievances portal.
- File a Complaint in SEBI: In case no resolution is provided, you can raise it to SEBI by filing a complaint in the SCORES portal.
Need help? Register with us, and we will guide you with the complaint process and also help you in escalating the issue, in case no resolution is provided.
Make sure to note down the time and take a screenshot of the error message; it can help if you need to escalate the complaint later.
Remember to stay calm and act quickly can save you from big losses during such glitches.
Conclusion
When your Upstox sell order doesn’t work, it’s more than just annoying—it can cost you real money. Whether it’s because of settlement delays, TPIN issues, or an app glitch during peak hours, these problems leave traders feeling stuck.
If you face this, act quickly. Try the web version, contact support, and keep proof of the issue. And if such glitches happen often, it might be time to rethink if Upstox is the right platform for you. Your trades deserve a platform that’s as fast and reliable as you are.
