Groww, one of India’s fastest-growing investment platforms, has gained massive popularity with retail traders and first-time investors. But in recent months, recurring Groww app issues and technical glitches have triggered panic among users, especially during trading hours.
Let’s explore what’s going wrong, what the data says, and what users should do when faced with such disruptions.
Groww App Issues India
In the past two years, Groww has disappointed its clients by not providing up-to-the-mark services.
Here are some of the cases that made headlines since 2024.
1. January 23, 2024 – Major App Outage
On that day, Groww app users were unable to log in or place trades during early market hours. The issue came at a crucial time for intraday traders who depend on early price action.
“Groww app is not working. Everything is stuck. Who will compensate us?” – User on X
Groww CEO Lalit Keshre acknowledged the issue and apologized on X:
“This time, it hurt a lot more. We are deeply sorry.”
2. August 7, 2024 – Consecutive Day Glitches
Another Groww technical glitch was reported where clients reported an issue with the app two straight days. Users complained about:
- Unavailable Demat balances
- Order rejections despite a sufficient margin
- Login failures during peak hours
3. May 12, 2025 – The Glitch That Shook Traders
On Monday, May 12, 2025, a major technical glitch in the Groww app caused Good‑Till‑Triggered (GTT) orders to fire at completely incorrect share prices.
Some users saw their portfolios “soar” by thousands of percent before crashing, while others suffered real financial losses.
One user lost ₹24,964 due to unplanned GTT executions triggered by inflated prices; another reported near‑8,000 % paper gains before the illusion collapsed.
Social media reactions were raw and loud:
“Lost ₹24,964.73 due to a technical glitch. Unintended GTT execution → forced intraday repurchase → massive loss.”
“Because of your UI glitch all my orders got triggered at much lower than what it was set. I’ll see you in court…”
Groww quickly acknowledged the bug, calling it “temporary” and stating the support team reached out to affected users, but offered no clear timeline for compensation.
Groww App Issues – Real Complaints
Across Reddit, Twitter, and app store reviews, users have documented several major concerns:
| User-Reported Issue | Description |
|---|---|
| Duplicate trades | In Muhurat trading 2024, users saw the same option order executed twice |
| Portfolio misreporting | Mutual fund NAVs shown with a delay of 1 day |
| NFO unit errors | Duplicate units added during new fund offers |
| App slow on Chrome | Long loading times despite cache clear |
Why Isn’t Groww App Working?
Based on NSE audit trends and SEBI observations, the major reasons of Groww app not working are related to:
- Server overload during peak hours (especially expiry days or budget announcements)
- Order routing delays to exchanges (NSE/BSE)
- Lack of backup systems for high-volume trading days
- Inadequate compliance logging during a tech failure
What to do in Case of Groww App Issues
In case you have lost money due to a technical glitch in the app, you can take the necessary steps to get the resolution:
- Take Screenshots: Capture any errors, missing balances, or duplicate orders.
- Switch Platform: Try Groww Web if the app isn’t working or vice versa.
- Check NSE/BSE Sites: Confirm if the issue is exchange-wide.
- Raise a Ticket: Use Groww’s official support system to log the complaint.
- Escalate if the issue is at NSE or file a complaint in SEBI.
Need help? Register with us and we will assist you in filing, documenting, and representing your case in arbitration, if required.
We have helped several victims get a Groww technical glitch refund. Remember, a quick action increases the chance of recovery. Do not delay and raise your concern now!
Conclusion
The Groww app has revolutionized retail investing, but as with any technology platform, issues are bound to occur.
What matters is transparency, recovery time, and customer compensation, which are under increasing scrutiny from regulators like SEBI.
If you’ve suffered financial loss due to such glitches, take the time to document everything and use formal grievance channels to seek redress.
