Do you use a credit card? If yes, then be alert as credit card companies have taken out to loot their clients.
Now the general rule of using a credit card is to make a timely payment to avoid penalties and other consequences, but in case you missed paying the amount, credit card companies come up with some kind of agreement.
Now these agreements are beneficial for both the parties but what if the company misuses it?
Recently we came across one such case where Shashank (name changed) used the credit limit of ₹1 lakh but was unable to make the payment on time.
Credit card company then approached him and finally agreed to close this at the mutually agreed amount of ₹48,050.
Shashank made the payment of ₹48,000 instead of ₹48,050.
On this they approached him and asked him to do a whole payment again. This means in return of ₹50 they asked for the full payment of ₹48,050 which amounts to a total of ₹96,050 almost equal to the credit amount of Shashank.
This means somehow they use a tactic to get the whole amount in the name of mutual agreement.
Here comes the question of what can a Shashank do in this case?
The clear answer is to report this case to the RBI. However to prove his point of mutual agreement he must have enough proof like call-recordings, messages etc where it becomes clear that Shashank did it only after getting thumbs up from the company.
How to Report a Complaint in RBI?
The integrated Ombudsman Scheme allows anyone to file a grievance against RBI registered banks and other platforms online. This is how to proceed:
- Visit the RBI complaint portal or call a helpline number 14440.
- One can also sent a written complaint at crpc@rbi.org.in
- On validation, it is forwarded to the Ombudsman, who then proceeds with the settlement process.
Make sure you register a complaing in Hindi, English or any one of the regional languages. Also, the complaint must be filed only if the client didn’t receive a satisfactory response from the entity.
Cases like above are increasing day by day. Even the registered entities are misusing their rights to loot capital from their clients. Hence it becomes vital to raise the concern to the entity or to the RBI on time. This would eventually increases the chance of recovery of the lost amount.
