Have you ever opened the Kotak Securities app with an eagerness to place a trade but greeted by a frozen screen or login error? You’re not alone. There are many instances where Kotak Neo not working, reported by its clients.
This used to happen rarely.
But today, over the past couple of years, complaints about the Kotak Neo app not working or sudden glitches in Kotak Securities’ platforms have been popping up all over social media and forums.
Let’s break down the real issues, the user complaints, and what you can do if it happens to you.
Kotak Securities App Not Working
It’s becoming a familiar story for many traders. You log in to the Kotak Neo app, ready to make your move, but the app freezes—or worse, it won’t even let you log in.
One user shared online:
“I tried to sell a call option, and the app just froze for 20 minutes. By the time it worked again, I was already down ₹6,300. How is this acceptable?”
Another person said:
“I opened the app, and it showed my portfolio as blank. Charts were loading, news was coming in, but my investments? Completely gone from view.”
That’s a total loss during market hours. And If you’ve ever been in their shoes, you know how helpless it feels.
What’s causing these issues? Well, the Kotak trading app glitch isn’t just about one single bug—it’s a mix of problems.
1. May 4, 2022– App Glitch Hits During LIC IPO
Kotak’s platform had a glitch at the time of the LIC IPO opening. Many users couldn’t log in, and some couldn’t even reach Kotak’s customer care.
The firm confirmed intermittent technical issues and assured investors that the team was working to resolve them.
2. December 2022- App Remained Non-Functional—All Day
Reports flooded Twitter and forums saying the Kotak Neo app was reportedly down for the entire trading session.
Traders couldn’t place orders, square off their positions, or even withdraw funds. One user complained, “Neither can you trade nor withdraw.” Kotak later confirmed technical issues with their NSE adapter.
3. January 2024- Login Failures at 9:15 AM
Several traders recounted being auto‑logged out just as the market opened. Attempts to log back in failed, leaving them helpless while prices dropped.
As one Redditor put it, “It happened exactly at 9:15… exit orders failed, and support said it was exchange data corruption.”
Other users experienced that during high‑volatility moments, the app glitches out completely—particularly at F&O opening times.
4. Other Issues
These are some of those which came in headlines.
However, if you look up Kotak Securities customer complaints online, you’ll find plenty of stories.
Some traders lost thousands due to Kotak Neo not working. Others are frustrated because their complaints weren’t resolved for weeks.
From what users are saying, here are the issues with Kotak securities:
- The app freezes during trading hours.
- Login attempts fail, and OTPs don’t arrive on time.
- Portfolio data doesn’t load, even though charts and market news are updating fine.
- Orders don’t execute properly or are delayed by several minutes.
And when you try reaching out to customer support? Many users complain of slow or unhelpful responses.
One user shared:
“I contacted support, and they told me to reinstall the app. That’s it. No apology, no urgency.”
It’s not hard to see why people are considering alternatives.
How to Complaint Against Kotak Securities?
If you’re stuck, here’s how to handle it:
- Take a screenshot or screen recording of the issue.
- Raise a complaint in the app or email Kotak’s grievance cell directly.
- If they don’t respond within 3 days, escalate to their senior team (yes, they have an official escalation ladder).
- Still, the issue is not solved? File a complaint in SEBI.
Need help? Register with us, and we will guide you with the process and follow-ups. We have helped multiple traders recover their losses of over ₹4 crores in total.
Conclusion
Kotak Securities might be one of the oldest names in Indian brokerage, but users expect more from their apps today.
With so many reports of the Kotak app not working, login issues, and poor support, it’s no wonder traders are frustrated.
If you’ve faced these issues yourself, don’t stay silent. Raise a complaint, escalate if needed, and maybe even keep a backup broker for peace of mind.
