If you’ve ever tried to buy or sell a stock on Motilal Oswal and suddenly found that Motilal Oswal not working, you know how stressful it can be. Your money’s on the line.
The markets are moving fast. And there you are, staring at a screen that refuses to respond.
You’re not alone. Over the past two years, thousands of traders and investors have faced similar issues. And for many, it’s led to panic, losses, and sleepless nights.
So, what’s really going on with Motilal Oswal? Why do these problems keep happening? And what can you do if it affects you? Let’s break it down.
Motilal Oswal Technical Glitch
On paper, Motilal Oswal is a big name in the Indian brokerage industry. But when you start digging into user experiences, the picture isn’t as reassuring.
On the App Store, users complain about constant freezes:
“The app gets stuck on the welcome screen. Can’t even reach the login page.”
Over on the Play Store, the frustration continues:
“Too laggy and sometimes doesn’t even open during market hours. Worst UI I’ve ever seen for a trading app.”
Reddit threads are full of similar horror stories. One trader said:
“Tried to exit my intraday position, but the app froze. Lost ₹20,000 because of this glitch.”
Other than this, there are other cases of Motilal Oswal not working that impacted mass traders.
1. February 2024 — Cybersecurity Breach Sparks Panic
In early 2024, Motilal Oswal confirmed it had detected and neutralized a ransomware attack. While they assured investors that operations were restored quickly and no client data was compromised, the news still spooked many.
As one trader wrote, “This shows how vulnerable even big brokers are. What if the next attack isn’t caught in time?”
2. July 2–3, 2024 — SEBI Issues an Administrative Warning
SEBI issued a formal warning to Motilal Oswal for operational lapses.
These weren’t major failures—but even “minor errors” in handling client data can lead to regulatory headaches. SEBI reminded them to tighten compliance and avoid small mistakes snowballing into big ones.
For traders, though, it raised questions about the broker’s internal systems. If these issues weren’t caught early, what else could slip through unnoticed?
3. July 19, 2024 — Microsoft / CrowdStrike Global Outage Hits Motilal Oswal
On July 19, a CrowdStrike update caused Microsoft systems globally to crash. But for traders using Motilal Oswal, it meant failed trades, delayed settlements, and hours of staring at unresponsive screens.
Even though the outage wasn’t directly their fault, the impact was massive for investors caught mid‑trade.
Many users took to Twitter to vent, saying, “We’re stuck watching opportunities pass us by while the app is dead.” The brokerage later confirmed they deployed emergency patches to restore operations.
4. April 2025 — Technical Glitch Reporting from NSE Data
In April 2025, Motilal Oswal reported a technical glitch to the NSE, which affected its trading platform. While specific details weren’t disclosed, such glitches typically cause issues like order placement failures, delayed market feeds, login problems, or stuck trades during live market hours.
These disruptions can lead to missed opportunities, execution delays, and confusion for traders. Though the glitch was isolated and not exchange-wide, it was serious enough to be officially logged by NSE, indicating a notable impact on users during the trading session.
How to Complaint Against Motilal Oswal?
If you’ve faced any of these issues, don’t just sit quietly.
Here’s what you can do:
- In-App Support – Open the Motilal Oswal app, go to the support section, and raise a ticket.
- Email Their Grievance Officer – Share your issue in detail. Add screenshots, order details, and timestamps to strengthen your case.
- Call Customer Care – For urgent problems, use their helpline.
As per SEBI guidelines, Motilal Oswal must respond within 30 days. If they don’t, you have every right to escalate it and file a complaint in SEBI.
Need help? Register with us and get assistance in drafting & documentation of complaint online by following right process & protocol. We also assist in escalation and in representing case in arbitration if required.
Till date, we helped many traders who lost their fund in one or the other technical glitch and recover around ₹4 crore in combination.
Conclusion
Motilal Oswal has been a respected name in India’s brokerage space for decades. But in today’s fast-moving markets, even a few minutes of downtime can cost traders heavily.
If you’ve been affected by these issues, don’t hesitate to take action. Document everything, raise a complaint, and escalate it to SEBI if needed. As an investor, you deserve a platform that’s as reliable as you are determined.
