Simplex sells itself as the go-to gateway for seamlessly buying digital currencies with your credit or debit card, promising “easy crypto payments” right to your wallet.
But for a growing number of Indian users, that promise is failing miserably.
It seems the only thing Simplex is processing these days quickly is user anxiety!
Is your money really safe when the process is anything but simple?
Or the red flags are flying high?
Let’s find out.
Simplex Payment Issues
Simplex is operated by an EU-licensed financial institution, based officially in Vilnius, Lithuania, and has been in the game since 2014.
On paper that sounds solid, but users generally wonders, is Simplex legit. Because the moment you dig a little deeper, the picture isn’t as clean as they make it seem.
Scamadviser still hits their website with a low trust score, and for good reason. The concerns go much deeper than basic security.
That Lithuanian license doesn’t help you here. Offshore financial processors operate outside India’s consumer protection framework.
The chances of issues like unresolved chargebacks or mysterious, unauthorised withdrawals occurring without recourse are significantly higher.
You’re essentially sending your money into a legal grey area. Is that risk worth the convenience they promise?
It’s time to think twice about where your funds are actually landing.
Several users have raised consistent complaints about Simplex, highlighting recurring issues that affect trust, transparency, and overall user experience.
1. Excessive and Hidden Transaction Fees
Simplex charges far higher fees than advertised, with users facing 13% deductions and unexpected extra costs. Many customers report surprise charges not mentioned upfront.
- Fees shown on the website don’t match the final amount deducted.
- Users experience unlisted network charges and unusually high minimum fees.
2. Payment Declines Without Clear Reasons
Users face repeated payment rejections without any explanation, even when their bank approves the transaction. Some are banned permanently without being told the reason.
- Unauthorised charges are reported with no proper response from Simplex.
- Users claim lifetime bans and declined payments without justification.
3. Delayed Cryptocurrency Delivery
Crypto that is promised to arrive instantly often gets delayed by 36–72 hours. Payments get approved, but coins don’t reach user wallets for days.
- Long confirmation times cause stress and lock user funds unnecessarily.
- Delays increase during high traffic, leaving buyers without updates.
4. Unauthorised Transactions and Fraud Concerns
Several users report fraudulent or unwanted transactions using their accounts. Banks often have to intervene due to large unauthorised deductions.
- Users report financial abuse and account misuse leading to negative balances.
- Large fraudulent charges trigger legal action and account freezes.
5. Poor Customer Support Response
Simplex’s support system is slow and email-only, making issue resolution extremely difficult. Refunds that should take days stretch into weeks.
- Users complain about no phone support and delayed email responses.
- Refunds are often stuck despite cancellation confirmations.
Simplex Complaints
Real user experiences show a pattern of failed transactions, delayed refunds, and unresponsive support, raising questions about Simplex’s overall trustworthiness.
- Payment / Unauthorised Charges
Users report their card was charged without proper authorisation or refund, and the company offered no meaningful response.
The review highlights a case of unauthorised credit-card transactions where the user claims Simplex ignored emails, denied refunds, and caused a loss of US$380 (approx. ₹31,500), raising serious concerns about platform security.
- Crypto Not Delivered / Failed Purchase
Users paid for cryptocurrency, but it never arrived despite funds being deducted.
This review reports that Simplex failed to deliver four separate Bitcoin purchases and even allowed fraudulent transactions on the user’s account, repeatedly dismissing responsibility by calling all purchases “final.”
Its impact is severe because users risk losing large crypto investments with no accountability or protection from the platform.
- Payment Declines Without Clear Explanation
A few users face issues with Simplex withdrawal and other payments.
One user reported about declined transactions without a clear reason, even when the user believes all conditions are met.
This review highlights how the user’s legitimate payment attempts were repeatedly declined without any explanation, ultimately resulting in a permanent ban from the platform.
- Poor Customer Support / Refund Problems
Users complain of unresponsive support, long refund waits, or inability to reach support at all.
This review shows that the user never received the Bitcoin they paid for, and even after the purchase was cancelled, no refund arrived despite waiting 72 hours and repeated follow-ups.
Its impact is serious because refunds become difficult, support is unreachable, and users risk losing money with no way to resolve the issue.
How to File Crypto Fraud Complaint In India?
If you have faced any of the above issues with Simplex, then take immediate action:
According to the National Government Services Portal, Indian users can report financial fraud through:
- Website: cybercrime.gov.in
- Report: Online scams, phishing, unauthorised transactions
- Authority: Indian Cybercrime Coordination Centre (I4C), Ministry of Home Affairs
- Report to Consumer Forum
File a complaint at:
- District Consumer Forum: For amounts up to ₹1 crore
- State Consumer Forum: For amounts ₹1-10 crore
- National Consumer Forum: For amounts above ₹10 crore
Need Help?
If you’re facing issues with Simplex payments, delayed transactions, unauthorised charges, or poor customer support, register with us.
Our team can guide you through the complaint process and help you recover your funds through proper legal channels.
Conclusion
Simplex might flash its EU license and a decent 4.1-star Trustpilot rating (from over 28k reviews), but don’t be fooled by the polish. For Indian users, the reality on the ground is a financial minefield.
We’re uncovering a trail of significant problems that turn “easy crypto payments” into a stressful ordeal.
When you combine those massive fees, total lack of phone support, and the regulatory black hole of dealing with a Lithuania-based company outside India’s consumer protection laws, the risks become substantial.
Are you willing to bet your rupees on this platform, or does the evidence suggest you should run for the hills?
