Have you ever placed a stop loss order on Angel One, only to find it didn’t execute when the market moved against you?
You’re not alone. Over the past few years, Indian traders have been reporting that their stop loss orders fail at critical moments.
These issues include stop loss not triggering, orders getting rejected, and situations where traders feel Angel One not working properly during volatile market hours.
For traders who rely on stop losses for risk management, these failures can mean serious financial losses.
Stop Loss Not Working in Angel One Today
Your stop loss is meant to protect you. But what happens when it doesn’t work?
So, what’s causing these stop-loss problems on Angel One?
And if you’re experiencing this issue, what should you do?
Let’s look at the actual documented cases that show how stop loss failures have hurt Indian traders using Angel One.
Case 1: Stop Loss Hit But Not Executed During Volatility
According to Chittorgarh customer reviews, one trader complained: “The Mobile app frequently stops working, no stop-loss hit.”
The trader faced this problem regularly. The app would show that the stop loss was placed. But when the trigger price was hit, nothing happened.
This isn’t a one-time technical problem. It’s a recurring pattern that affects live trades.
Case 2: ₹11.31 Lakh Loss Due to App Glitches
Trader Vijay Singh bought 266 lots of Nifty 14700 PE and 60 lots of 14750 PE on February 24, 2021.
After half an hour, he tried to book his profit of ₹2,20,000.
But there were glitches in the Angel Broking app. Then, NSE had a technical fault that continued till 3:45 PM.
When Nifty reopened at 3:45 PM, he tried to square off again and again. From 3:45 PM to 5:00 PM, he kept trying. But due to frequent glitches in the Angel Broking app, his positions never squared off.
The next day, he faced a huge loss of ₹11,31,154.50 because of the Angel Broking App failure.
Case 3: Cannot Place GTT Stop Loss Orders
One trader specifically mentioned the GTT stop loss limitation. He wrote: “I would like Angel Broking to include the GTT option usable for stoploss too.”
He explained: “Buy at 1000 – Target at 1100 can be placed, but Buy at 1000 – Stop Loss at 900 cannot be placed.”
The platform allows target orders through GTT. But it doesn’t allow stop loss orders through GTT. This is a major limitation for risk management.
Case 4: System Problems During Trading Hours Cost Money
Frequent login failures during active trading hours prevent users from managing positions.
Such platform instability can directly lead to unexpected and heavy financial losses.
While brokerage charges are acceptable, the trading system and usability perform poorly.
Below-average platform reliability disrupts trading efficiency during critical market hours.
Case 5: Platform Losses Not Compensated
As per the user review, Repeated platform issues led to trading losses, yet the broker refused any compensation.
Delayed and ineffective customer support prolonged the issue for over a month without resolution.
Case 6: Options Trading Position Couldn’t Exit
A trader named Kalyan tried to sell from 9:15 AM to 10:20 AM on October 20, 2023. But he couldn’t because of back office problems with Angel One.
By the time the system updated at 10:23 AM, the price had crashed to ₹1.00. Who will bear this loss?
Why are Stop Loss Orders Not Working in Angel One?
Here are some of the reasons why stop loss orders failed in the Angel One app:
- Trigger Price Reached, But Order Stays Pending
According to Angel One’s official support page, they acknowledge this problem.
They state: “My Stop-Loss (SL) order was triggered, but it did not get executed. Why did this happen?”
Their explanation: The asset may be lacking a buyer/seller at the stop-loss limit price due to a lack of market depth.
For example, if there are 50 buyers and 100 sellers at ₹90, only the first 50 sellers get executed. The remaining 50 have to wait.
If you’re one of those remaining 50 sellers, your order stays pending.
- High Volatility Causes Non-Execution
According to Angel One help center, another reason is price movement during high volatility. Suppose you placed a sell stop-loss with a trigger price of ₹100 and a limit price at ₹100.
If LTP touched ₹100 (stop loss triggered) and quickly went below ₹100, your order will be pending. The limit price means execution only at ₹100 or more.
Since the price is now below ₹100, execution won’t happen until the price reaches or crosses ₹100 again.
- Tick-By-Tick Feed Limitations
According to Angel One’s knowledge center, they admit to technological constraints. Every order is transmitted to the exchange in real time through Tick-By-Tick (TBT) Feed.
However, due to technological constraints and a large number of transactions, it’s difficult for brokers to show every single trade executed at an exchange.
So at times, traders cannot see the order execution price on charts. The stop loss might have executed at the trigger price, but you won’t see it due to data feed limitations.
- Stop Loss Executed Without Reaching Trigger Price
According to Angel One’s educational article, another scenario happens where stop loss executes WITHOUT reaching the trigger price.
For instance, the Current TCS price is ₹3,000, and the trigger price is ₹2,900.
But the order executes at ₹3,000, which is NOT the trigger price. According to Angel One, chances are the market price did hit the stop-loss price momentarily without you spotting it.
Within a second, prices can change multiple times. Not all price changes are relayed to brokers by the exchange, especially during high volatility.
- Slippage During Fast Markets
According to Angel One’s stop loss guide, slippage is a major issue. Slippage is when the execution price differs from the price set for the stop-loss.
Even if the stop loss is triggered, it may not execute at the exact price you wanted. During rapid price movements, your actual loss can be bigger than planned.
- Gap Ups and Gap Downs Skip Your Stop Loss
According to Angel One documentation, gaps can cause stop loss failure. There can be incidents when the price takes a hop and skips your stop-loss limit entirely.
This often happens during significant market news or events. Your stop loss simply gets jumped over.
How to Complaint Against Angel One?
If your stop loss is not working on Angel One, follow these exact steps:
Step 1: Contact Angel One Customer Support
- Use the Angel One app chat support
- Call customer care
- Explain the problem clearly with all screenshots
- Note your complaint ticket number
Step 2: Complain to Stock Exchanges
For Equity Stop Loss Issues:
- NSE (National Stock Exchange) investor grievance
- BSE (Bombay Stock Exchange) investor protection
For Commodity Stop Loss Issues:
- MCX (Multi-Commodity Exchange)
- NCDEX grievance cell
Step 3: File a complaint in SEBI
After 30 days with no resolution:
- Lodge a complaint in SCORES by visiting the SEBI SCORES website.
- Register yourself as an investor
- File a complaint against Angel One Limited
- Upload all documents and screenshots
- Explain the financial loss suffered
Need Help?
Is your stop loss failing on Angel One?
Have you lost money because your stop loss didn’t execute when it should have?
Register with us, and we’ll guide you through the complete complaint process to try to recover your losses.
We help traders:
- Document stop loss failures with proper evidence
- File complaints with the correct authorities in the right format
- Represent your case in arbitration proceedings
- Fight for compensation through legal channels
Don’t let platform failures destroy your trading capital. Your stop loss should work exactly when markets turn against you.
Contact us today to register your complaint.
Conclusion
Stop loss not working in Angel One is a documented problem with real proof from multiple Indian traders. The cases range from orders not executing during volatility to massive losses of over ₹11 lakh due to app glitches.
Angel One is a SEBI-registered and legally authorized platform with registration number INZ000161534. But their stop-loss execution has serious reliability issues based on user experiences.
Problems include: triggered orders staying pending, app crashes during market hours, the GTT stop loss feature not being available, technological feed limitations, and the company refusing to compensate platform-related losses.
For any trader, stop loss isn’t just a nice feature; it’s essential survival protection. When it fails, your entire trading account faces uncontrolled risk.
Your trading platform should protect you from market crashes, not expose you to unlimited losses due to technical failures.
Trade carefully. Document everything. Protect your capital.
