SEBI SCORES Complaint Online: How to Register, Log In, File and Track It Online (2026 Guide)

You can file a SEBI SCORES complaint online in a few minutes with your PAN. The company then has 21 calendar days to reply.

If the reply is not good enough, you can ask for up to two reviews or move to SMART ODR.

Filing is completely free, and this guide covers the full SEBI SCORES complaint process step by step.

We also tell you when outside help makes sense.

SEBI SCORES Complaint at a Glance: Cost, Deadlines and Helpline

Filing goes much smoother when the key facts are in front of you. This table gives you where to file, the cost, the registration details and the time limits.

It also has the helpline number and the technical support email, so keep it open while you file.

Come back to it whenever you are unsure what comes next.

Question	Answer
Where do I file?	scores.sebi.gov.in or the SEBI SCORES mobile app
What does it cost?	Nothing
What do I need to register?	PAN (or PEKRN), name, address, email, mobile number, date of birth
How long does the entity have to reply?	21 calendar days
How long do I have to ask for a review?	15 days for the first level, then 15 days for the second level
Is there a filing deadline?	One year from the date the problem arose
SEBI helpline	1800 266 7575 or 1800 22 7575, 9 am to 6 pm
Technical help with the portal	[email protected]
Can SCORES order a refund?	No

SEBI has also reported that it disposed of 5,037 complaints against 5,035 received in June 2026 (PTI).

That means the system is clearing more than it takes in.

What Is the SEBI Complaints Redress System (SCORES)?

Many people ask what SEBI SCORES is. SCORES stands for SEBI Complaints Redress System.

It is the online SEBI complaint portal where you raise a grievance about the securities market.

The complaint can be against a listed company, a SEBI-registered intermediary, or an institution like a stock exchange or depository.

SEBI calls SCORES a facilitation platform. It sends your complaint to the entity, sends reminders, and moves the complaint up a review ladder if the reply is late or poor.

It does not hold a hearing, decide who is right, or order a refund.

The current version is the SEBI SCORES 2.0 portal. Every new complaint goes through scores.sebi.gov.in or the SEBI SCORES mobile app.

SCORES 2.0 vs the Old SCORES: What Changed?

You may have seen a guide or screenshot of a different SCORES website. That is because SEBI moved the portal, and many older pages never caught up.

The old site, scores.gov.in, stopped taking new complaints on 28 March 2024. It stays online only so people can check complaints filed before that date.

If a page asks you to file something new there, you are in the wrong place.

Everything new goes through scores.sebi.gov.in or the SEBI SCORES app. At registration, it pulls your details from your KYC Registration Agency, or you can fill in the form yourself.

The biggest change is the wait. The company now has 21 calendar days to reply, though some older pages, including SEBI’s own investor site, still say 30.

The system also sends reminders on its own, so you do not need to keep chasing.

Who Can File a SEBI SCORES Complaint?

Any retail trader or investor with a grievance about the Indian securities market can file.

NRIs, OCIs and other eligible participants can file too, if SCORES handles the matter (see the rejected complaints section below).

SCORES needs six details before you can lodge anything: name, address, email address, PAN, mobile number and date of birth.

While resident retail investors follow the standard registration flow, non-resident participants face slightly different verification requirements, though the portal remains fully accessible to them.

SCORES Complaint for NRIs and OCIs

NRIs and OCIs can register through the KYC Registration Agency route or the registration form.

They do not need an Indian mobile number. The email address is still verified by OTP.

Registering With PEKRN Instead of PAN

Residents of Sikkim, small mutual fund SIP investors investing up to Rs 50,000 a year, and certain government or court appointed officials can use their PAN Exempt KYC Reference Number (PEKRN) instead of a PAN.

Documents Required to File a Complaint in SEBI SCORES

Most complaints go wrong because papers are missing, not because the story is weak. A complaint is only as strong as the proof behind it.

The table has two columns. The first is what you need to create your login. The second is what you attach to the complaint.

Gather both before you open the portal.

For registration	For the complaint
PAN or PEKRN	Payment receipts or subscription confirmations
Name exactly as on PAN, and date of birth	Emails and WhatsApp messages saved as screenshots with timestamps visible
Correspondence address	Contract notes, trading statements or demat statements for the period in dispute
An email address and mobile number you can access for OTPs	Brochures, messages or call recordings where a specific return was promised
	Your written complaint to the entity and its reply, or proof that it never replied

Upload JPG, JPEG, or PDF files, up to 10 files and 20 MB total. Compress big statements first.

SEBI advises writing first to the entity’s compliance or grievance officer by email. Keep the sent copy and note the date.

That dated email helps later if the matter reaches a review, SMART ODR or arbitration.

A written promise counts more than your own words. A WhatsApp message with a guaranteed return, plus payment proof and statements, gives a reviewer something to check.

SEBI SCORES Registration: PAN Route and Manual Route

Before filing a complaint, you need to complete SEBI SCORES complaint registration.

SEBI SCORES registration is a one-time job, and you can do it in two ways:

1. Fast Route: Validate Your PAN

Go to scores.sebi.gov.in and select investor registration. Enter your PAN and date of birth, then click Validate PAN.

SCORES shows the mobile number held by your KYC Registration Agency (KRA) in masked form and sends an OTP. Confirm it and registration is done in about a minute.

2. Manual Route: Enter Details Yourself

Use this if the KRA mobile number is old or you do not want the auto-fetch.

Fill in your name, PAN, date of birth, email, and a mobile number you can access, exactly as on your ID. Confirm the OTPs sent to your email and phone.

Both routes end at the same login. The same login ID and password work for every later complaint.

SEBI SCORES Login: Sign In, Reset Password and Fix OTP Problems

Once registration is done, the login is what lets you file and follow a complaint. Most people get stuck at this step because of a forgotten password or an OTP that never arrives.

The sections below cover the password reset and the OTP and name mismatch fixes, so you can jump to the one that fits your problem.

For your SCORES login, go to scores.sebi.gov.in, choose Sign In, and enter the login ID and password you got at registration.

If the login does not work, the fixes below cover a forgotten password, a missing OTP, and a name mismatch.

1. Forgot Your SCORES Password or Login ID

Use the password reset option on the sign-in screen.

If it does not work, email [email protected] with your PAN and registered email address, or call the technical support numbers in the helpline section below.

2. SCORES OTP Not Arriving: Why It Happens and What to Do

The OTP goes to the mobile number held by the KRA, or to the number you typed during manual registration.

If your KYC number is old, the OTP goes to a number you no longer use.

In that case, register through the manual route with a number you can access. Also check your spam folder for the email OTP, and wait a couple of minutes before asking for a new one.

3. Name or Date of Birth Not Matching

SCORES checks your details against your PAN.

If registration fails, compare the name and date of birth you entered with your PAN card, letter by letter.

Fake SCORES Websites: How to Check You Are on the Real Portal?

Lookalike pages copy the SCORES design to collect your PAN and OTP. You can spot most of them in about ten seconds.

Check the address bar first. The real portal is scores.sebi.gov.in, and the address always ends in sebi.gov.in.

SCORES is free, so a page asking for a fee to register or lodge a complaint is not the real one. The old scores.gov.in site no longer takes new complaints either.

Got the link in an SMS or social media message?

Don’t tap it. Type scores.sebi.gov.in into your browser yourself.

How To File a Complaint on SEBI SCORES Online?

You can file a SCORES SEBI complaint online by following a few simple steps.

SEBI SCORES 2.0 Filing Process

SEBI SCORES 2.0 Complaint: Key Numbers and Filing Steps at a Glance

Free

No fee to register or file

21 days

Time the entity has to send its Action Taken Report

15 + 15 days

Two review windows if the reply falls short

1 year

Filing limit from the date the problem arose

1. 1
   Register on SEBI SCORES
2. 2
   Verify the OTP and Get Your SCORES Login
3. 3
   Sign In and Select the Correct Category
4. 4
   Enter the Entity’s Name and SEBI Registration Number
5. 5
   Describe the Problem and Attach Your Evidence
6. 6
   Submit and Save Your Complaint Registration Number

What Happens After You Submit

SCORES 2.0 Timeline

1. Day 0

   SCORES forwards your complaint to the entity automatically and sends it reminders.

2. Within 21 days

   The entity sends its Action Taken Report (ATR) to you through the portal.

3. Next 15 days

   Not satisfied? Ask for a first level review of the ATR.

4. Next 15 days

   Still not satisfied? Ask for a second level review. After that, SMART ODR is the next route.

Documents Required for a SEBI SCORES 2.0 Complaint

Before You File

For Registration

• PAN (or PEKRN if you are exempt from PAN)
• Full name and date of birth, exactly as on your PAN
• Correspondence address
• A mobile number you can access for the OTP
• An email address you check, for the OTP and updates

For Every Complaint

• Payment receipts or subscription confirmations
• Emails and WhatsApp messages, saved as screenshots with timestamps visible
• Contract notes, trading statements or demat statements for the period in dispute
• Brochures, messages or call recordings where a specific return was promised
• Your written complaint to the entity’s compliance officer, and its reply (or proof that it never replied)

Documents to Attach by Type of Complaint

Unauthorised Trade or Wrong Contract Note

• Contract notes, ledger and trade statements for the dates in question
• Screenshot of the order history
• Your email to the broker’s compliance officer

Guaranteed Return Promise

• The message, brochure or call recording with the promise
• Proof of every payment
• The entity’s SEBI registration number from SEBI’s search
• Your account or advisory statements

Research Analyst or Investment Adviser

• Fee invoices and payment proof
• Any agreement or terms you accepted
• The reports or calls you received
• A record of what was promised against what was delivered

Listed Company, Dividend or Share Transfer

• Your holding statement or folio details
• Bank statement showing the dividend did not arrive
• The transfer or transmission application with its acknowledgement

Mutual Fund

• Folio statement
• Transaction acknowledgement or payment proof
• Earlier correspondence with the fund house or its registrar

Before you begin, keep your complaint details and supporting documents ready.

The process involves selecting the right entity, explaining your problem, and uploading the required proof. Once you submit the complaint, you can track its status through the SCORES portal.

Step 1: Sign In and Choose Lodge a Complaint

Sign in and open Lodge a Complaint.

Step 2: Select the Correct Category

The category decides where the complaint goes. A research analyst complaint filed under Stock Broker gets misrouted and loses time.

Match it to the entity: Stock Broker, Investment Adviser, Research Analyst, Mutual Fund, Listed Company and so on.

Step 3: Enter the Entity’s Name and Registration Number

Check the registration number first on sebi.gov.in. Open Intermediaries, then Registered Intermediaries, choose the category and search by name.

A wrong number can stop the complaint from reaching the right entity.

Step 4: Write the Complaint

State what happened, when, how much money is involved, and what you want the entity to do.

Keep to facts in the order they happened. Leave out opinions about the entity’s character.

Step 5: Attach Your Evidence

Upload payment proof, statements, screenshots, and any message or brochure that quotes a promised return.

Step 6: Submit and Save Your Complaint Registration Number

Save the registration number SCORES gives you.

You will need it to track the complaint and to quote on every follow-up.

SEBI SCORES Complaint Example

This is an example only.

Change the facts to match your own case.

“On 12 August 2026, three trades in my account were placed without my instruction, causing a loss of Rs 48,200. I did not give any order by phone, app or message that day. I wrote to the broker’s compliance officer on 14 August 2026 and have received no reply. I ask for the loss to be reversed and for an explanation of how the orders were placed. Contract notes, my statement and the email I sent are attached.”

It names the dates, the amount, the step already taken with the entity, and the outcome wanted. A reviewer can check each of those against the attachments.

SEBI SCORES App for Android and iOS: What You Can Do on It?

The SEBI SCORES app uses the same registration and the same system as the website.

In the app, you can sign up, lodge a complaint, follow its progress, and use the two review levels.

If the website is slow or the OTP gives you trouble, trying the app is a reasonable second attempt.

What Happens After You File: 21 Days, Two Reviews, Closure

The SEBI SCORES complaint process after filing runs in a fixed order, as the timeline above shows.

SCORES sends your complaint to the entity on day one. The entity sends its Action Taken Report (ATR) within 21 calendar days.

You then have 15 days to ask for a first-level review, and another 15 days for a second-level review.

At any point, you can move the dispute to SMART ODR or another civil remedy.

If you move to SMART ODR or go to court while the complaint is open on SCORES, SCORES treats it as disposed and you cannot pursue it there again.

SEBI SCORES Complaint Status: How to Check It?

Sign in with your registered credentials and open the complaint using your complaint registration number.

The dashboard shows where the complaint stands and how many days are left at that stage. The app shows the same information.

Labels on screen can differ slightly, but the stages run in this order.

Stage	Meaning
Lodged	Your complaint is registered
Sent to the entity	The entity has received it and its 21-day clock is running
ATR received	The entity has replied, and you can accept it or ask for a review
First level review	The first review of the reply is underway
Second level review	SEBI is examining the matter
Closed	The complaint is disposed of

Once a complaint is closed, you can give feedback on how it was handled.

SEBI asks for that within 15 days of closure.

Not Happy With the SCORES Reply? Using the Two Review Levels

An unsatisfactory ATR is common.

Do not let the 15-day window pass.

• Read the ATR against your complaint and note which point it ignores or answers wrongly.
• Ask for the first-level review within 15 days of the ATR. Say what is wrong with the reply and attach any new evidence.
• If that does not help, ask for the second-level review within 15 days of its outcome.
• If both reviews fail, consider SMART ODR, which is covered below.

If both windows pass without any action from you, the complaint is treated as closed.

Repeating the same words in each round does little. Each request should point to something the previous reply missed.

SEBI SCORES Helpline Number, Email ID and Technical Support

Sometimes the portal freezes, the OTP never comes, or you simply cannot tell which category to pick. A call or an email can sort that out faster than guessing.

The table lists the toll-free helpline, its timings, the technical support contacts, and where to get help in person.

Pick the row that matches your problem before you call, so you reach the right desk the first time.

Need	Contact
Guidance on lodging a complaint or knowing its status	Toll-free helpline 1800 266 7575 or 1800 22 7575
Helpline hours and languages	9 am to 6 pm on all days except declared holidays, in English, Hindi, Marathi, Gujarati, Tamil, Bengali, Telugu and Kannada
Technical trouble such as login failure or a missing OTP	Email [email protected] or call 022 2644 9377, 022 4045 9377 or 022 2075 2247, 9 am to 6 pm
Help in person to start an ODR dispute	The Investor Service Centres of NSE and BSE, listed at investor.sebi.gov.in

The helpline answers how to file, whether a company is listed, where to take grievances SEBI does not handle, and how to find a registrar.

It gives no legal opinions or investment advice, and it cannot file the complaint for you.

Can You Complain to SEBI by Email?

No. SEBI says grievances sent to its email addresses are not attended to, and complaints must go through the portal.

The scoreshelp address is only for technical problems, like a failed login or a missing OTP.

It does not accept complaints either.

SCORES Complaint by Entity: Broker, Adviser, Analyst, Mutual Fund and More

SCORES covers issues under the SEBI Act, the Securities Contracts (Regulation) Act, the Depositories Act and the related rules, plus the parts of the Companies Act that SEBI administers.

What you write depends on who the complaint is against, so a SEBI complaint looks different from a mutual fund one.

Entity	Typical complaint	Detailed guide
Stock broker	Unauthorised trades, wrong contract notes, delayed payout of funds or securities, undisclosed charges	Complaint against a stock broker
Investment adviser	Fee overcharging, unsuitable advice, fees split to get around SEBI’s annual cap	Complaint against an RIA
Research analyst	Guaranteed return promises, tips sold without registration, advice that differs from what was paid for	Complaint against a research analyst
Portfolio manager	Unauthorised changes to strategy, disputed performance reports	Complaint against a portfolio manager
Mutual fund	Wrong NAV applied, delayed redemption, folio errors	Complaints against SEBI intermediaries
Listed company	Declared dividend not paid, stalled share transfer, missing rights or bonus benefit	Covered below
Depository participant	Wrongful debit from a demat account, delay in updating holdings	Complaints against SEBI intermediaries
Registrar and share transfer agent	Lost certificates, delayed transmission to a legal heir, KYC mismatches	Complaints against SEBI intermediaries
Merchant banker	IPO allotment errors, delayed refund of application money	Complaints against SEBI intermediaries
Credit rating agency	A rating issued without proper disclosure or with an undisclosed conflict of interest	Complaints against SEBI intermediaries

A listed company complaint is almost always about a dividend declared but not paid, a stalled share transfer, or a corporate action benefit that never reached your account.

Choose the listed company category and name the exact payment or action that is missing.

Complaints SCORES Does Not Accept and Where They Go Instead?

SEBI’s FAQ lists matters it will not treat as complaints on SCORES.

The main ones:

• Complaints that are anonymous, incomplete, unspecific, or sent without supporting documents.
• Suggestions, requests for guidance or explanation, and matters unrelated to securities market investments.
• Disputes arising from a private agreement with a company or intermediary.
• Matters involving fake or forged documents.
• Complaints about unregistered or unregulated activity.
• Matters pending in a court or tribunal, or already before an Online Dispute Resolution mechanism.
• Matters that belong to another regulator, such as the RBI, IRDAI, PFRDA, the Competition Commission or the Ministry of Corporate Affairs.
• Information about violations such as price manipulation, insider trading, or tips. SEBI treats this as market intelligence, and it goes to the Market Intelligence portal at miportal.sebi.gov.in.

SCORES also refuses complaints against unlisted and delisted companies, companies on the Dissemination Board of a stock exchange, companies in liquidation or insolvency resolution under the IBC, and companies struck off the Register of Companies.

Claims for shares and unpaid dividends that moved to the Investor Education and Protection Fund after seven years go to the IEPF Authority at iepf.gov.in.

Complaints about a frozen or unfrozen PAN after an enforcement action go to secure.sebi.gov.in.

Why a SCORES Complaint Gets Rejected or Closed?

Most rejected or delayed complaints trace back to a short list of avoidable mistakes.

• The wrong category was chosen, so the complaint went to the wrong department.
• The entity’s registration number was wrong or missing.
• The complaint was filed more than one year after the problem arose.
• The entity falls outside SCORES, such as a delisted company, an unregistered adviser, or a matter already before a court.
• The description was vague, and no documents were attached, which makes a thin ATR easy to write and hard to challenge.

SCORES Complaint Time Limit: The One-Year Rule

SEBI requires a complaint to be lodged within one year of the date the cause of action arose, and it may reject later ones.

This limit is separate from the review windows.

If you are close to it, file first and collect the remaining documents afterwards.

Complaint Against a Stock Broker to SEBI: SCORES and Exchange Routes

For a SEBI complaint against a broker, write first to the broker’s compliance or grievance officer. Use the email on your contract note or the broker’s website.

If the reply does not fix the problem, file on SCORES and choose Stock Broker as the category.

You can also go to the exchange where the broker is a member. NSE uses its NICE Plus portal, and BSE has an e-Complaint facility in its investor section.

Name the problem precisely in your description:

• Churning: the broker traded your account more often than your strategy needed, to earn brokerage.
• Undisclosed charges: fees that do not match what you were told at account opening.
• Unauthorised trade: a position taken without your instruction.
• Delayed payout: money or securities not released within SEBI’s timeline.

A specific violation backed by your statements is easier for a reviewer to check than a general grievance.

SEBI Complaint Against Fraudsters and Unregistered Advisers: What Still Works

SCORES tracks a registered entity’s reply, so it works cleanly only when the party holds a SEBI registration number.

A Telegram tip group, or someone who sold advice without registering, will not appear in the SCORES list of entities at all.

SCORES alone is not the answer in that case.

These steps help:

• If the person claimed a SEBI registration number, even a fake one, file on SCORES under the category they claimed, such as Investment Adviser or Research Analyst. It puts the impersonation on record.
• Report the fraud at cybercrime.gov.in or your nearest police station. Once money has moved through a bank account or UPI ID, the matter belongs with law enforcement.
• If a transaction is still pending, tell your bank or UPI app immediately so they can try to stop or reverse it.
• If the fraud centred on a specific stock or tip, informing NSE or BSE can help flag the entity.

Checking a person’s registration number on SEBI’s intermediary search before you pay takes a couple of minutes.

SMART ODR and Arbitration When Your SCORES Complaint Is Not Resolved?

If the review process leaves you without a resolution, two further routes remain.

Both use the evidence you already gathered.

1. SMART ODR Conciliation

SMART ODR is SEBI’s Online Dispute Resolution platform at smartodr.in. You can reach it after SCORES or file there directly.

The first stage, before a conciliator gets involved, is free for you and for the entity.

If it does not settle things, a conciliator works with both sides toward an agreement.

The conciliation fee is charged to the market participant and not to the investor.

Our guide to the portal is here: SMART ODR complaint portal.

2. Exchange Arbitration at NSE or BSE

If conciliation fails, either side can request arbitration. An independent arbitrator reviews the evidence and passes a binding award, which the registered entity must follow.

For claims up to Rs 10 lakh, the exchange bears the arbitration cost on the investor’s side. A claim of up to Rs 25 lakh is heard by a sole arbitrator.

A claim above Rs 25 lakh goes to a panel of three.

A party unhappy with the award can appeal to an appellate panel of arbitrators within one month.

After that, either side can ask a court to set the award aside under Section 34 of the Arbitration and Conciliation Act, 1996, within 120 days.

Courts step in only on narrow grounds such as fraud or bias.

Exchange specific guides:

• NSE complaint
• BSE complaint portal.

Recorded Outcomes From SCORES and Arbitration Cases

These outcomes come from cases our team handled. Recovery is often partial.

In the December 2025 Angel One case, the claim was Rs 19,82,893 and the award was Rs 2,00,000.

Case	Against	Date of arbitration	Claim	Recovered
Guaranteed returns	Angel One	6 December 2025	Rs 19,82,893	Rs 2,00,000
Unauthorised trades, Rs 10.39 lakh loss	Zerodha Commodities Private Limited	3 April 2025	Rs 10,39,000	Rs 10,39,000
Fee splitting and erratic trading calls	Stocksence Research Private Limited	Resolved after SCORES and arbitration	Rs 6,38,000 in losses	Rs 4,31,500
Hidden fees and unauthorised trades	Motilal Oswal	23 October 2025	Rs 7,00,000	Rs 7,00,000
Refund ordered	Angel One	11 May 2026	Rs 18,00,000	Rs 10,80,000

The Stocksence case shows why records matter at every stage.

The firm charged an investor Rs 3,00,000 by splitting the payment into advisory and mentorship fees.

This structure is used to get around SEBI’s Rs 1,51,000 annual fee cap for registered advisers. Erratic trading calls added a further Rs 3,38,000 in losses.

His first claim was rejected at conciliation. A SCORES complaint was then filed to put the violation on record, and the case went to arbitration.

The arbitrator ruled in his favour once the fee structure was laid out clearly. He recovered Rs 4,31,500.

More outcomes are on the arbitration results page.

When It Makes Sense to Get Help With a SCORES Complaint?

Many simple grievances, such as a delayed dividend or a rejected transfer, get resolved without outside help.

Cases tend to stall when the dispute involves a disguised fee structure, an unauthorised trading pattern that must be rebuilt from statements, or a guaranteed return promise that must be tied to the rule it breaks.

Aseem Juneja was Vice President at Angel One from 2014 to 2016 and holds an MBA from CEIBS.

Since July 2024, he has represented investors at SCORES, in SMART ODR conciliation, and in NSE and BSE arbitration.

By our own count, his team has worked on more than 10,000 scam and grievance cases, handled more than 300 arbitrations, and recovered over Rs 11 crore for investors. His background is on the about us page.

In a paid engagement, we file the complaint for you, write the description, attach the evidence, follow every review level, and carry the case into SMART ODR or arbitration if needed.

This is paid work, and you do not need it to use SCORES. A priority callback within one business hour costs a Rs 99 token, and the actual case fee is quoted after we discuss your case.