Most people download a trading app expecting two things: smooth execution and clear money movement.
But when an order suddenly shows “rejected,” withdrawals stay stuck for days, or support replies with copy-paste messages, frustration quickly builds.
For many users, this confusion starts the moment they realize the Trading App not working as expected, balances don’t update, transactions fail, and no clear explanation is given.
That’s usually when the users start searching for ways to file a trading app complaint.
A trading app complaint isn’t about being dramatic or angry.
It’s simply a structured way of saying, “This is what happened, this is the impact, and this is what I want you to do to fix it.”
If you do it right, your chances of getting a fast and fair resolution go up sharply because you’re not just venting, you’re building a clear case.
This block guides you through the proper process of filing your complaint, ensuring it appears genuine and the user receives the best possible solution.
Trading App Complaint Online
Many users hesitate because they are unsure whether their issue is “serious enough.”
In practice, if it affects your money, positions, account access, or trust, it’s valid.
Common issues include:
- Order executed at an unexpected price, or order status confusion
- Funds debited but not credited, or withdrawal delays beyond stated timelines
- Unexpected charges
- Login problems, forced logout during volatility, or account freeze without a clear reason
- Misleading UI prompts
- Poor support: no ticket number, no timeline, vague responses, or no response
Even if the app later “fixes” the problem, you can still complain if you suffered a loss, missed opportunity, or repeated disruption.
How to File A Trading App Complaint?
Follow these specific steps to file a trading app complaint, depending on whether the issue is market-related (broker/securities) or fraud/payment-related (UPI/card/unauthorized transfer).
The process of complaint is usually complicated, but if you have the right guidance,e you can glide through it easily. Our team specialises in money recovery for our clients.
We will provide guidance and support throughout the process.
Step 1: Identify complaint type
- Securities-market issue: Use the entity’s grievance route first, then SEBI SCORES for escalation.
- Cyber fraud / unauthorized transaction: report immediately via 1930 or the National Cybercrime Reporting Portal.
- Banking/payment service deficiency: complain to the bank/payment entity first, then the RBI’s Integrated Ombudsman route via CMS if unresolved after the required waiting/response period.
Step 2: Collect evidence
Take screenshots/video of the error, order status, wallet/bank debit, and balance/positions with timestamps.
Note IDs such as order ID/trade ID, client code, transaction reference/UTR, and the exact date/time of the incident.
Keep supporting documents ready (ledger/statement, contract note, emails/chats), because SCORES and other mechanisms rely on documentary proof.
Step 3: Raise a complaint with the app/entity first
Log the issue in the app or by official email and ask for a ticket/complaint reference number.
Write a short timeline, exact amount impacted, and a clear resolution request (refund/reversal/credit/unblock/rectification).
Save the complete conversation thread and every closure message, as this becomes your escalation proof.
Step 4: Lodge a Complaint in SCORES
Go to the SEBI SCORES portal and file your complaint there.
The portal flow includes fetching details from the KYC Registration Agency (or filling the registration form) and then selecting the complaint category/nature and the SEBI-regulated entity name.
Upload your evidence, submit, and keep the **complaint registration number** for tracking.
Track status on SCORES; the portal mentions that automatic reminders are sent to entities for timely resolution.
If you receive an Action Taken Report (ATR) but are not satisfied, SCORES provides review windows.
The first-level review is within 15 days of ATR, and the second-level review is within 15 days of the first-level response.
Step 5: File with Exchange/ODR
If the complaint is against a trading member or listed company at the exchange level, use the exchange investor complaint route (example: NSE Investor Services Cell).
For disputes against market participants, NSE states filings move through the ODR portal.
If you go into arbitration in the stock market, NSE notes that arbitration petitions are filed on the ODR portal and that the arbitration award is binding on both parties.
Need Help?
If you feel overwhelmed reading the above steps and are still unsure how the process will go, you can register with us.
We will make sure that your complaint is handled by proper professional assistance.
Conclusion
If your trading app issue doesn’t get fixed through regular support, India has clear escalation paths like SEBI SCORES for SEBI-regulated entities, the National Cybercrime Reporting system (including 1930) for financial fraud, and RBI’s CMS route under the Integrated Ombudsman Scheme for eligible banking/payment complaints.
The real difference between a complaint that “goes nowhere” and one that gets resolved is simple: solid proof, a clean timeline, and choosing the right forum at the right time.
With the right guidance and knowing where to complain, what to attach, and how to follow up, you can avoid confusion, speed up action, and achieve the results you actually want: a refund, a reversal, unblocking, or a written closure you can trust.
