Have you ever tried to log into your Upstox app during market hours, only to watch it freeze or crash? You’re not alone. Over the past couple of years, traders across India have been voicing their frustration when they found the Upstox app not working.
These issues were due to glitches, login failures, and delays that hit them at the worst possible time.
For an app that’s supposed to make trading seamless, these moments feel like a nightmare, especially when your money is on the line.
So, what’s going wrong with Upstox? And if you’re stuck in one of these situations, what can you do about it?
Upstox App Not Working
The problems aren’t limited to app freezes. Some users have reported delayed fund settlements, with their money taking days to show up after a sale.
Others have faced repeated login failures, where OTPs don’t arrive in time, leaving them locked out when they needed access the most.
One user shared their frustration online:
“Tried logging in, but my balance showed zero. All my orders disappeared. The app completely froze when I needed it the most.”
Another said:
“App and web both stopped working. OTPs weren’t coming through. My open positions were stuck, and I couldn’t do anything about it.”
And when users reach out for help, many say customer support takes days to respond, or doesn’t reply at all. That kind of silence only adds to the stress.
These aren’t minor hiccups. For active traders, even a few seconds of downtime can mean missed opportunities or unexpected losses.
Upstox Trading App Glitch
Here are a few cases where Upstox’s client has faced one or the other issue during market hours, leading to their losses.
1. March 19, 2025 – Portfolio Mix-up Glitch
- Several users reported logging in to find someone else’s portfolio instead of their own.
- Upstox acknowledged it as a system glitch, advising users to re-login, after which correct holdings were restored.
2. October 26, 2023 – Market Feed Outage
- Upstox issued an official announcement that some users faced stale or missing live market data, as part of a backend issue that ran out of storage space.
- Affected users were migrated to backup systems within ~15 minutes, with full service restored by ~10:52 AM that day.
3. June 21, 2022 – Cloudflare Outage Disrupting Access
- A global outage at Cloudflare caused Upstox’s app and web platform to show errors and remain inaccessible for many users.
- Service was restored once Cloudflare resolved the issue later.
How to Complaint Against Upstox?
When you face upstox app glitches while trading, then-
- Take screenshots or videos of the issue for proof.
- Use the in-app support feature to raise a ticket.
- If there’s no response within 30 days, escalate and file a complaint in SEBI.
Act fast, especially if your funds or trades are stuck.
Need Help?
Register with us, and we will guide you through the process to register a complaint following the right process. Also, we represent your case in arbitration in stock market, if required.
We helped traders in BSE glitch recovery, which happened last year on July 12, 2024, and with the right procedure, many recovered their lost amount.
Conclusion
Upstox has helped make stock trading more accessible to millions of people. But repeated Upstox not working have left users frustrated and anxious about their investments.
If you’ve faced these issues, speak up. File a complaint, ask for accountability, and consider keeping a backup broker to avoid being caught off guard next time.
