5paisa is known as one of the fastest and most reliable trading platforms, trusted daily by thousands of retail traders who log in to turn their market insights into profits. But imagine a day when the market moves exactly as you predicted, yet you’re unable to act on it. Why? Because 5paisa not working.
Now, situations like these cause panic and create real financial losses.
Henc,e it is important to be ready to face such issues. Let’s get into the details to understand some common issues with the 5paisa app and how you can deal with it.
5paisa App Frozen During Volatility
Retailers on Reddit and other forums have reported multiple occasions when the 5paisa app froze during key trading windows, such as intraday spikes or expiry days. One trader mentioned:
“I just have to stop over-trading and I would be fine. Which app is this? 5paisa. But I would not recommend, the app froze several times today.”
During fast-moving markets, this freeze meant stop‑losses didn’t execute, exit points were missed, and portfolios took unexpected hits.
Below are a few instances where the app froze during market hours:
1. Apr–Jun 2024 — Exchange‑Member Reports
Technical glitch filings from NSE reveal that 5paisa faced multiple system outages during April and June 2024, times coinciding with periodic volatility spikes.
These failures likely resulted in delayed trades and slippage for users.
2. July 19, 2024 — Microsoft/CrowdStrike Cloud Outage
On July 19, 2024, a global Microsoft/CrowdStrike cloud failure impacted brokers like 5paisa and Angel One.
Users reported order placement failures and rate refresh issues, with many losing money because they couldn’t react to market changes.
One user on X called out:
“I am not able to sell my positions… It’s showing there is nothing in the pending order.”
3. Early 2021 — Login & Trade Execution Failure
On February 11, 2021, numerous traders faced log-in failures on 5paisa during morning trade, especially around weekly expiry.
Some users reported positions on Nifty & Bank Nifty were locked, with substantial losses while waiting for the platform to come back online.
One tweet captured the anxiety:
“I have positions on Nifty & BankNifty, and I am unable to log in. Who will be responsible for my loss?”
5Paisa Not Working Impact
Here’s how these outages hit retail traders:
- Missed trades: Inability to execute limit or stop-loss orders meant higher slippage or unclosed positions during volatile swings.
- Margin shortfalls: During app freezes, intraday positions couldn’t be adjusted, sometimes triggering margin calls or forced square‑offs.
- Panic actions & losses: Once platforms resumed, frantic trading led to poor entries or exits, compounding losses.
- Emotional stress: Users expressed frustration, anger, and subsequently blamed 5paisa on social media; some even called it a “scam.”
Where to Complaint Against Stock Broker?
If you face an issue with 5paisa, then do not delay and raise your concern immediately. Here are the steps you must follow to recover your losses:
- Contact the Broker First: Raise the issue via email or app support and wait for a formal response.
- Escalate to NSE/BSE: If unresolved, file a complaint on the exchange where the trade occurred (NSE or BSE grievance portal).:
- File a complaint in SEBI: If no resolution within 15 days, escalate the matter to SEBI with all documents.
Need Help with the Process?
Register with us – We’ll assist you in drafting, documentation, and follow-up. We’ve already helped traders to get BSE glitch recovery.
Conclusion
For many traders, a platform freeze isn’t just annoying—it’s costly. When 5paisa isn’t working, your carefully laid plans can unravel in seconds.
Pro tip: Always have a backup ready. Don’t rely on a single platform—especially for intraday or expiry trades. Be proactive: set protective orders early and keep additional brokers logged in during volatile sessions.
