How to File a BSE Complaint Against a Listed Company?

You bought shares in a company listed on BSE. Something went wrong.

Maybe the dividend was declared, but the amount never reached your account. Maybe shares from a rights issue or bonus were never credited. Maybe you applied for an IPO, got the allotment, and the refund for unallotted shares never came.

These situations are not uncommon. And they are exactly what BSE’s Department of Investor Services exists to handle.

BSE resolved 183 investor complaints against listed companies in April 2026 alone, with 168 fresh complaints arriving in the same month.

This page covers the process, the timelines, and what to do when the process stalls.

What Complaints Can BSE Handle Against Listed Companies?

Before you file anything, one question saves you weeks: is your problem the kind BSE actually takes up?

The test is simple.

The company owed you something specific as a shareholder, and it never arrived.

The qualifying situations cover money you were owed, shares you were owed, and records the company failed to update.

Find yours below:

• Dividend declared but never received in your account
• Shares not credited after a transfer request, bonus issue, or rights entitlement
• Refund never received after an IPO or FPO application for shares that were not allotted
• Interest or redemption proceeds missing on bonds or debentures
• Address, name, or bank details not updated after a formal request

Each of these involves a specific obligation the listed company owes its shareholders under SEBI’s listing agreement, which is exactly why the exchange can act on them.

What BSE Cannot Handle?

Just as important is knowing what does not belong here, because a complaint filed in the wrong forum costs you the weeks your case cannot spare.

BSE will not process complaints about securities not listed on the exchange, matters outside the listing agreement obligations, cases where you cannot prove ownership of the security through documents, or small grievances like postal and service charges.

Two situations trip up the most investors, so check both before filing.

If the company is listed on NSE but not BSE, your complaint goes to the other exchange, and our guide on how to file complaint in NSE covers that route end to end.

And if your real dispute is with your broker rather than the company, whether unauthorised trades, excess brokerage, or account access issues, that is a completely separate mechanism against the trading member.

For that route, our guide on how to file complaint in BSE against a broker covers the portal, contacts, and every escalation stage.

What Documents Do You Need for a BSE Complaint?

Your complaint is only as strong as the documentation behind it, so gather these before touching any portal.

The set covers three things: proof you own the security, proof the payment never came, and proof the company knew.

Check yourself against all of them:

• Your demat account statement showing the security you hold or held.
• Your bank statement for the period when the dividend, refund, or interest was expected.
• The company’s announcement of the corporate action, with the declared amount, record date, and payment date.
• Every written communication you sent the company’s registrar or investor relations team, and any reply.
• For unprocessed share transfers, the original transfer deed, the acknowledgment, and the dates of each communication.

How to File BSE Complaint Against a Listed Company in India?

So your issue qualifies, your documents are ready, and now you are staring at the exchange’s website wondering where the complaint actually goes.

Here is the good news: there are only two doors, and both lead to the same desk, the Department of Investor Services.

Pick the door that fits how you work, and here is each one:

1. Online Filing Through BSE’s e-Complaint Portal

Go to bseindia.com and navigate to the Investors section.

Look for the e-Complaint Registration option.

Fill in your personal details, the company name and scrip code, the nature of your complaint from the dropdown categories, the specific amount or shares involved, and the relevant dates.

Attach supporting documents including your demat account statement, bank statement showing the expected credit that did not arrive, share transfer form if applicable, and any correspondence you already sent to the company.

Submit and note the complaint reference number.

2. Physical Filing

BSE has regional investor service centres across India. The Mumbai centre covers Maharashtra, Gujarat, Goa, Daman and Diu, Dadra and Nagar Haveli, and Madhya Pradesh.

The Kolkata centre covers West Bengal, Bihar, Jharkhand, Odisha, and northeast states. The Chennai centre covers Andhra Pradesh, Karnataka, Kerala, Tamil Nadu, and union territories in the south.

Send your complaint form along with supporting documents to the centre covering your state.

You can also email complaints to [email protected] with all supporting documents attached.

How Long Does the Company Have to Respond to Your BSE Complaint?

Now the part most investors never get told: the pressure the exchange applies on your behalf.

BSE forwards your complaint to the listed company with a direction to resolve it, and the company is expected to respond and resolve within 30 days.

The exchange does not file and forget.

If the 30 days pass in silence, BSE sends a reminder and follows up directly with the company and its Registrar and Transfer Agent.

And if even that produces nothing, the escalation goes above the exchange entirely.

A SCORES complaint puts the regulator itself behind your case, where the company faces a formal obligation to respond, and the full escalation process from filing to closure is covered on that guide.

Thirty days gone, and the company has not even acknowledged your complaint?

We will prepare the complaint with the documents that force a response, file it in the right forum the first time, and carry the escalation through SCORES, SMART ODR, and arbitration when silence continues.

Register with us for a free consultation.

BSE Z Category Companies: A Special Case

If the company you have a complaint against is classified as a Z category company on BSE, the situation is more serious.

BSE places companies in the Z category when they have failed to comply with exchange requirements, including not resolving investor complaints.

A Z category classification means the company has a documented history of grievance non-compliance.

For investors dealing with Z category company complaints and what your specific options are when a company in this category does not respond, the dedicated guide covers every step.

Read the complete guide on BSE Z category company complaint.

Conclusion

A listed company owing you money or shares is not a situation you have to accept quietly.

BSE’s mechanism takes the complaint, puts a 30-day clock on the company, and follows up when they stall. And when the exchange’s pressure is not enough, SCORES and the stages beyond it keep the road open.

File with complete documents, save your reference number, and never let 30 days of silence pass unanswered.

The investors who recover are the ones who keep the clock running.

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Report. Recover. Stay Fraud Free.

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Frequently Asked Questions

1. What types of complaints can be filed against a listed company on BSE?

BSE accepts complaints about non-receipt of declared dividend, non-receipt of shares after transfer or corporate actions, refund failures after public offers, non-receipt of interest or redemption on bonds, and failure to update shareholder details. Complaints must relate to the listing agreement obligations of the company.

2. How long does BSE take to resolve a complaint against a listed company?

The company is expected to respond and resolve within 30 days of BSE forwarding the complaint. If unresolved after 30 days, BSE sends a reminder. If the matter still does not resolve, the investor can escalate to SEBI SCORES.

3. Can I file a BSE complaint online?

Yes. BSE's e-Complaint Registration facility is available on bseindia.com under the Investors section. You can also email complaints to [email protected] or write to BSE's regional investor service centre covering your state.

4. What happens if the listed company ignores my BSE complaint?

BSE follows up with the company and its Registrar and Transfer Agent. If the complaint remains unresolved, escalate to SEBI SCORES where the company faces a formal regulatory obligation to respond within 21 days.

5. Can BSE handle my complaint if the company is listed on NSE but not BSE?

No. BSE only handles complaints related to companies listed on its own exchange. For companies listed only on NSE, file your complaint with NSE's investor grievance mechanism.