Ever felt a knot in your stomach after a trade went wrong?
Maybe a high brokerage charge surprised you, an order didn’t execute as expected, or a payment got delayed.
When dealing with your hard-earned money and a broker like Geojit, having a clear path for grievances is not just helpful, it’s essential
This guide breaks down the process of filing a complaint against a broker, specifically using the Geojit Financial Services grievance redressal mechanism as a key example.
Geojit Reviews
Geojit is a retail-focused financial services company providing clients with brokerage, debt products, and equity-linked investments as well as advisory services.
Many consumers are willing to use such firms for the one-stop solution, but then they have to do their due diligence as far as checking charges, understanding product terms, and making sure service requests are responded to.
Geojit currently has 224,171 active clients, out of which 26 complaints were officially recorded. This means the complaint ratio stands at around 0.012% compared to the total active client base.
Out of these reported issues, about 80.77% have been marked as resolved, indicating that most cases raised through formal channels were addressed.
Types of Complaints Against Geojit
- Type I – Non-receipt / delay in payment: This happens when a user is expecting a payout from their trading account but the amount doesn’t reflect on time. It usually relates to delays in fund transfers or pending withdrawal requests.
- Type II – Non-receipt / delay in securities: This refers to cases where shares purchased by a user do not show up in the demat account within the expected time. It can be due to settlement delays or a mismatch in transaction processing.
- Type IV – Unauthorised trades/misappropriation: These are situations where trades appear in the account that the user says they didn’t place themselves. It generally raises concerns about access, communication gaps, or misunderstanding of advisory instructions.
- Type V – Service related: This includes general service issues such as delayed responses, platform glitches, difficulty in reaching support, or slow updates. Basically, anything that affects the user’s experience but not the funds or shares directly.
- Type VI – Closing out / squaring up: This type covers cases where positions are closed or squared off by the broker due to margin shortfalls or risk rules. Sometimes users feel it happened too quickly or without enough clarity.
- Type IX – Others: Any complaint that doesn’t fit into the standard categories is listed here. These are usually unique, case-specific concerns raised by individual users.
Now, these are the complaints reported in NSE, but apart from this, there are multiple reviews given by its users on different portals, including the Play Store, raising concerns about the poor app user interface, high brokerage, and mediocre advisory services.
Let’s get into the details to uncover some of those complaints.
Common Customer Complaints About Geojit
Based on multiple user reviews and complaints, several recurring issues have been highlighted by customers using Geojit’s trading platforms and advisory services. Below is a brief, consolidated overview of the key problem areas reported by users:
1. Poor Advisory Services and Misleading Recommendations
Several customers allege that Geojit’s investment and trading advice is unreliable.
Users report being advised to invest in declining stocks, receiving generic “long-term” suggestions, and suffering financial losses after following recommendations. There are also complaints that once losses occur, support teams become unresponsive.
2. Hidden Charges and Lack of Transparency
A common grievance is the presence of unexpected or unexplained charges in customer accounts.
Users state that Geojit fails to provide clear explanations for additional fees, leading to distrust and dissatisfaction regarding billing practices.
3. Ineffective Customer Support
Many complaints point to slow, unhelpful, or non-responsive customer service.
Issues such as account reactivation, bank detail updates, and general support requests reportedly take days or even weeks to resolve, despite repeated follow-ups.
4. Technical Issues With Trading Platforms
Users frequently report technical problems with Geojit’s web and mobile platforms, including charts not loading, apps freezing, delayed price updates, and inaccurate market data.
Such issues are considered especially risky for active traders who rely on real-time information.
5. Risky and User-Unfriendly Trading Interface
Some traders highlight design flaws in the trading interface, such as default “BUY” positions and failure to switch orders correctly, which allegedly resulted in significant losses.
Inaccurate data, like incorrect 52-week highs, has also been reported.
6. Overall Reliability and Trust Concerns
Across reviews, there is a broader concern about trust, reliability, and professionalism. Many users explicitly warn others to stay away, citing financial loss, mental stress, and poor overall experience as reasons for closing their accounts
Geojit SEBI Order
SEBI orders against brokerage firms provide regulatory insight into compliance lapses, procedural shortcomings, or violations of market regulations, if any are established after investigation.
In the case of Geojit, references to SEBI order are often examined by investors to understand whether regulatory action has been taken, the nature of such actions, and their implications for client protection.
This section aims to outline SEBI orders related to Geojit, focusing on the regulatory observations, penalties (if applicable), and corrective measures directed by SEBI.
It is important to distinguish between confirmed regulatory findings and allegations raised by clients, as SEBI orders are based on formal inquiries and documented evidence. Reviewing these orders helps investors assess compliance standards, risk disclosures, and the overall regulatory track record of the broker.
Order 1: NSEL’s paired contracts
SEBI examined whether Geofin Comtrade Ltd. met the “fit and proper” criteria for commodity derivatives registration. The review included NSEL complaint letters, EOW reports, charge sheets, and Supreme Court rulings.
The regulator noted that NSEL’s paired contracts were effectively financing transactions, not genuine spot trades, and observed violations relating to delivery norms, false assurances, UCC modifications of ₹163.30 crore, and brokerage earnings of ₹2.34 crore.
Based on these findings and pending proceedings, SEBI rejected the application and imposed a six month bar on reapplying.
SEBI held that, based on the new material and pending criminal proceedings, the company did not meet the fit and proper criteria and therefore rejected the application, imposing a 6-month bar on submitting a fresh registration request.
Investors should be cautious of products promising uniform or unusually high returns and ensure that investments comply with standard exchange rules.
In such situations, having a clear process to escalate your issue can make things easier.
How to File a Complaint Against Stock Broker?
If you’re confused about how to file a report or don’t know where to start, register with us now.
Our team will personally guide you through the complaint process, help you collect valid proof, and ensure your case is properly filed online.
Here’s how we help you:
1. Documentation Assistance
We ensure your case is based on solid ground.
Our team helps you collect, organise, and structure all the essential documents, trade statements, ledgers, contract notes, screenshots, emails, call logs, and more. Strong evidence means a stronger case.
2. Drafting Your Complaint:
Writing a complaint the right way is crucial. We prepare clear, professional, and fully compliant drafts tailored to the formats required by NSE, BSE, SEBI SCORES, and SMART ODR. Your complaint is presented correctly, so it isn’t rejected or misunderstood.
3. Platform Filing Support:
Submitting on platforms like SCORES or SMART ODR can feel overwhelming.
We guide you through the entire process and ensure that every detail is filled in properly, helping you avoid unnecessary delays and errors.
4. Escalation Guidance:
If the issue can’t be resolved at the broker level, we show you exactly what to do next, whether it’s approaching NSE/BSE, initiating IGRP, or preparing for arbitration.
You’ll always know the right escalation path.
5. End-to-End Case Management:
Once you’re registered, we track your case from start to finish.
We remind you of deadlines, help you respond to regulator queries, and ensure nothing is missed along the way.
6. Support During Counselling & Arbitration:
If your matter moves into counselling or arbitration, we help you prepare detailed statements, compile evidence, and get ready with confidence.
You’ll never feel unprepared or alone during crucial hearings.
Conclusion
Geojit’s records show that most investor issues fall within routine service, margin, and communication-related areas rather than systemic wrongdoing.
Many disputes reviewed through arbitration were either resolved through settlement, dismissed due to lack of supporting evidence, or closed after outstanding dues were cleared.
This indicates that outcomes largely depended on documentation, timely responses, and clarity around products such as MTF and F&O.
At the same time, the cases highlight how easily misunderstandings can arise when investors do not regularly monitor trade confirmations, ignore alerts, or delay raising concerns.
For users, the key takeaway is not about avoiding the platform but about staying informed and understanding product risks, keeping KYC details updated, reviewing statements, and responding promptly to broker communication.
Being proactive at each stage can significantly reduce the chances of small issues turning into formal disputes.
