Quick Summary
Filing a complaint against the Groww app follows four stages: Groww’s own customer support, its Compliance Officer, SEBI SCORES, and finally SMART ODR or exchange arbitration. Groww’s customer care number is +91 9108800604, available 24×7, and the general support email is [email protected]. If Level 1 support doesn’t resolve your issue, escalate to Compliance Officer Boudhayan Ghosh directly. This page covers every stage, with the exact contact details and what to expect at each one.
A trade didn’t execute the way you expected. Your account balance looks wrong. Support hasn’t replied in days.
Whatever brought you here, you want to know how to complain against Groww app properly, not just vent into a support chat that goes nowhere.
Here’s the real, working process, exactly who to contact, in what order, and what to do if nobody responds.
How to Complain Against Groww App India?
Before jumping into the steps, it helps to know why the order matters. Groww is registered as a stockbroker with both NSE and BSE, and as a depository participant with CDSL.
That means it operates under SEBI’s own grievance redressal framework, a structured, multi-level process, not a random support ticket system.
Skipping straight to SEBI without contacting Groww first usually slows things down, not speeds them up.
SEBI’s own process expects you to have given the broker a genuine chance to resolve the matter directly, and having that record makes every subsequent stage stronger.
Here’s the complete route, one stage at a time.
Step 1: Contact Groww’s Customer Support First
Start with Groww’s own support team and put your issue in writing, not just by phone.
Collect your evidence before you contact anyone.
Screenshots of the error, order confirmations, account statements showing the discrepancy, and the exact date and time the issue occurred.
Vague complaints get vague responses, specific ones get taken seriously.
Groww Customer Care Number
Groww’s customer care number is +91 9108800604, available 24×7 for phone and email support.
Most straightforward issues, KYC problems, fund transfer delays, order rejections, or app errors, get resolved at this first level, often within a working day.
Always ask for a ticket or reference number before you hang up or close the chat. You’ll need it if the issue isn’t actually resolved and you have to escalate further.
Groww Complaint Email ID
For anything you’d rather put in writing, or if the phone line doesn’t resolve it, email [email protected].
For issues you consider a formal grievance rather than a routine query, use [email protected] specifically; this routes to a different internal queue meant for genuine complaints, not general support questions.
State clearly what happened, when, and what resolution you’re actually asking for: a refund, a correction to your account statement, or a written explanation. Attach your evidence, and keep a copy of everything you send.
Step 2: Escalate to Groww’s Compliance Officer
If Level 1 support doesn’t resolve your issue, or the response misses a reasonable timeframe, escalate to Groww’s Compliance Officer directly.
Groww’s Compliance Officer is Boudhayan Ghosh.
You can reach this office by phone at 8061933732, Monday to Friday, 9 AM to 5 PM, or by email at [email protected], referencing your original ticket number from Step 1.
If the matter still isn’t resolved after this stage, Groww’s process allows a further escalation to its Designated Director, reachable at [email protected] or by phone at +91 1161195318.
Keep every reply you receive at this stage, and if nothing comes back within a reasonable window, that documented silence becomes part of your record for the next step.
Step 3: File a Formal Complaint on SEBI SCORES
If Groww’s own escalation process doesn’t resolve things, the next step is SEBI’s official complaint portal, SCORES.
Register with your PAN and file your complaint against Groww specifically, attaching your Level 1 ticket details and any correspondence from your escalation to the Compliance Officer.
SEBI forwards your complaint directly to Groww and tracks the response on a fixed timeline.
Groww’s SLA for responding to a SCORES complaint is 21 days. If the broker doesn’t respond within that window, or the response doesn’t actually resolve your issue, SEBI may direct further action.
You can file complaint in SCORES directly through SEBI’s own official portal, and the process itself is free.
Step 4: Escalate Through SMART ODR
If SCORES doesn’t resolve your complaint, SMART ODR is the next stage: SEBI’s pre-litigation online conciliation and arbitration platform.
This stage is mandatory before you can approach the Securities Appellate Tribunal or a civil court over a securities market dispute.
It opens with conciliation; a neutral third party works with both sides to try to settle without a formal hearing. If conciliation fails, the matter proceeds to binding online arbitration.
Register through the SMART ODR portal directly, carrying your existing SCORES complaint number forward.
Step 5: Arbitration Through the Exchange
If SMART ODR doesn’t resolve things, exchange-level arbitration is the final, binding stage, since Groww is registered with both NSE and BSE.
An independent arbitrator reviews both sides’ documents and evidence before issuing a decision.
This stage runs entirely on paperwork, screenshots, order confirmations, account statements, and written correspondence carry the most weight is not how convincingly you can tell your story verbally.
The full mechanics of how arbitration in share market actually works, timelines, costs, and what evidence carries the most weight, are covered separately in complete detail on that page.
What Evidence Actually Strengthens Your Complaint?
Whether you’re at Level 1 or the final arbitration stage, every level asks for essentially the same evidence. Build this once, and reuse it across every stage rather than starting fresh each time.
Screenshots of the actual error or issue, timestamped where possible. Order confirmations and trade contract notes, showing exactly what was executed and when.
Your account statement, if the complaint involves a balance or margin discrepancy. Every piece of written correspondence with Groww, including ticket numbers and dates.
Organise all of this by date. Whoever reviews your case, Groww’s own team, SEBI, or an arbitrator, needs to follow a clear timeline, not piece one together from scattered files.
What Kind of Issues Actually Qualify for This Process?
Not every frustration with an app needs a formal complaint. A slow loading screen on a busy day is an inconvenience, not a grievance.
But several specific situations genuinely do qualify, and knowing the difference saves you time before you even start documenting anything.
| Issue Type | What It Looks Like | Where to Read More |
|---|---|---|
| Unauthorised trades | A trade appears on your account that you never placed or approved | Unauthorised trading in Groww |
| Account or margin errors | Your statement shows a balance or margin figure that doesn’t match what you actually hold | Groww account handling |
| Delayed or missing funds | Withdrawals, sale proceeds, or dividend payments that don’t arrive on time | Covered in Step 1 above |
| App or platform failures | Orders failing to place, charts not updating, or the app becoming unreachable at critical moments | Groww chart not working, Groww app issues |
| Incorrect or excess charges | Fees or brokerage charged that don’t match what was disclosed | Groww excess charges |
| IPO-related problems | Application failures, refund delays, or allotment issues tied to an IPO | Covered in Step 1 above |
Not sure which stage your situation calls for, or how to frame your complaint?
Tell us what happened, and we’ll help you figure out exactly where to start and what evidence will actually strengthen your case.
Why Unauthorised Trading Deserves Extra Attention?
This is genuinely the most serious category on this list, and it’s worth understanding why before you file anything.
A trade you never placed touching your account isn’t a service glitch; it’s a direct breach of the control you’re supposed to have over your own capital.
What makes this category different from everything else here is intent.
A delayed withdrawal or a laggy chart points to infrastructure strain.
A trade you never authorised points to something happening inside your account without your knowledge, which is a far more serious claim, and one that needs to be documented with real precision, exact timestamps, screenshots of your order history, and anything showing you didn’t place or approve that specific transaction.
This is exactly why building your evidence file early, as covered in Step 1, matters most for this particular category.
Why Platform Failures Are Treated Differently From Ordinary Bugs?
A charts page that loads slowly once is a minor annoyance.
A platform going unreachable during a fast-moving market, or an order failing to place at a critical moment, is a different category entirely, since it can directly cost you money regardless of any advice you followed.
The key distinction worth understanding is timing. A bug that happens when markets are closed rarely costs you anything real.
The same bug during active trading hours, right as you’re trying to enter or exit a position, can turn a minor inconvenience into a genuine financial loss.
That’s the specific detail worth documenting clearly, not just “the app didn’t work,” but exactly when it failed, what you were trying to do, and what it actually cost you.
Conclusion
Filing a complaint against the Groww app isn’t a single angry message into a support chat; it’s a structured, four-stage process, and each stage builds on the documentation from the one before it.
Start with customer support, in writing.
Escalate to the Compliance Officer if that doesn’t resolve things. Move to SEBI SCORES, then SMART ODR, then arbitration if needed.
Keep your evidence organised from the very first step, since you’ll use the same documents at every stage that follows.
Report. Recover. Stay Fraud Free.
Frequently Asked Questions
+91 9108800604, available 24x7 for phone and email support on general queries and issues.
For general support, use [email protected]. For formal grievances specifically, use [email protected].
Boudhayan Ghosh, reachable at 8061933732, Monday to Friday, 9 AM to 5 PM, or by email at [email protected].
21 days, under SEBI's grievance redressal framework for registered stockbrokers.
You can, but SEBI's process generally expects you've given the broker a genuine chance to respond first, and having that record strengthens your case at every later stage.
The matter proceeds to exchange-level arbitration through NSE or BSE, the final, binding stage of the process.
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