Groww unauthorised trading complaints jumped to 346 cases in 2025-26, nearly 25% of all complaints that year. If trades were executed in your account without your permission, here’s exactly how to complain, escalate, and recover your loss.
Groww Unauthorised Trading Complaints
Unauthorised trading is when the broker makes trades or invests your money without your permission.
To make any trades on behalf of a client, the broker must first obtain the client’s explicit consent.
Without consent, the trade can be complained about. Complaints are normal, but they should not be normalised.
Groww, despite being a user-friendly platform, has quite a lot of complaints from its users.
If you were to go by simple word of mouth, you would never find this data.
Which is why it is all the more important to do proper research and analyse data before you commit your money to a digital brokerage platform.
The analysis below discusses in depth the condition of user complaints on Groww- especially regarding unauthorised trading.
| Financial year | Total clients | No. of complaints | % of complaints w.r.t. Total clients | Resolved complaints | % resolved w.r.t. complaints |
| 2023-24 | 9538609 | 834 | 0.008 | 814 | 97.60 |
| 2024-25 | 12921210 | 1994 | 0.015 | 1994 | 100 |
| 2025-26 | 12480505 | 1406 | 0.011 | 1249 | 88.83 |
Groww has a large user base and a fairly strong complaint resolution rate, but the sharp rise in complaints, especially the jump to 1,994 cases in 2024–25, raises concerns for investors.
Even if the percentage appears small, the actual number of affected users and unresolved complaints highlights the importance of looking beyond basic statistics.
But how does this all relate to unauthorised trading?
This is how:
| Financial year | No. of complaints | No. of unauthorised trading complaints | % of unauthorised trade w.r.t. complaints |
| 2023-24 | 834 | 40 | 4.79 |
| 2024-25 | 1994 | 27 | 1.35 |
| 2025-26 | 1406 | 346 | 24.60 |
Approximately five per cent of complaints in 2023-24 were about unauthorised trading not as small a percentage as one might think.
The dip in 2024-25 is certainly commendable and yet nothing compared to the huge rise in 2025-26 with 346 cases of unauthorised trading, that is, almost one-fourth of the total number of complaints and a whole lot of aggrieved users.
When Can You Take Action Against Groww?
Take action as soon as you discover that funds in your account may have been used without your consent.
Acting quickly can help prevent further losses and strengthen your position if a dispute arises.
Check your emails and SMS alerts from the last 24 hours for any trade confirmations or notifications related to transactions you did not explicitly approve.
Action can be taken when:
- Trades are executed without your permission.
- The broker refuses to provide trade confirmations or call recordings.
- The broker ignores your complaint or fails to resolve the issue.
- There is a clear misuse of trading authority or account access.
- Trades are made very frequently without your consent, leading to unnecessary losses or high brokerage charges.
In such situations, investors should immediately gather all relevant records, including contract notes, account statements, emails, SMS alerts, and any call recordings or communications with the broker.
These documents serve as important evidence and can help demonstrate that the trades were carried out without the account holder’s authorisation.
It is also important to report the issue without delay.
Filing a complaint early makes it easier for regulators or exchanges to review the matter and trace the sequence of events.
Taking prompt action and maintaining proper documentation can help investors protect their rights and significantly improve the chances of resolving the issue successfully.
How To Complain Against the Groww App?
Step 1: Preserve Evidence Immediately
Compile everything you can: screenshots, documents, contract notes, etc.
This will help determine whether consent was given and support your claim against the broker.
Step 2: Contact the Broker First
Reach out to them first in case they can solve your issue.
Use the support contact number or email available on their site and file a complaint for your issue with established evidence.
Step 3: Lodge a complaint with SCORES
File a complaint on the Securities and Exchange Board of India’s SCORES portal for regulatory oversight, especially when audit evidence remains unavailable.
Step 4: Arbitration in Stock Market
If either party disagrees with IGRP:
- Proceed to arbitration under the exchange bye-laws
- Evidence, timelines, and SEBI circulars drive outcomes
Need Help?
Lost money due to Groww unauthorised trading? Our team files your complaint, represents you at SEBI SCORES, and fights your case in NSE arbitration. Register with us now and get assistance in how to file a Complaint Against Unauthorised Trading online.
Here’s how our team helps you.
- Identifies whether a case qualifies as unauthorised trading risks
- Requesting the right evidence from brokers
- Structuring complaints that stand up at IGRP and arbitration
- Understanding RMS, margin rules, and square-off mechanics
- Help in filing SEBI Complaint
- Monitoring the SEBI complaint status for you
- Escalate the complaint through SMART ODR.
The focus stays on facts, timelines, and documentation, not assumptions.
Conclusion
Groww may be one of the most popular investment platforms today, but the complaint data shows that popularity does not mean there are no problems.
The rise in complaints, especially those related to unauthorised trading, should definitely make investors pause and think.
It simply highlights why staying alert about your own account activity is so important.
Always check your contract notes and trade alerts carefully, and if something looks suspicious, raise a complaint quickly so that the issue can be addressed before it gets worse.
Frequently Asked Questions
1. Can I get my money back from Groww for unauthorised trading?
Yes, if you can prove the trades were executed without your explicit consent. NSE arbitration has ruled in favour of investors in similar cases. Document everything immediately.
2. What is the time limit to file a complaint against Groww?
File with SEBI SCORES as soon as possible. For arbitration, the limit is 3 years from the date of the disputed trade.
3. Does Groww resolve unauthorised trading complaints directly?
Groww resolved 100% of complaints in 2024-25 but only 88.83% in 2025-26. If unresolved within 30 days, escalate to SEBI SCORES immediately.
4. Can I file an arbitration against Groww without a lawyer?
Yes. Arbitration through NSE does not require legal representation, though professional guidance improves outcomes significantly.
