Withdrawing your own money should be straightforward, but for many users, it hasn’t been with Simplex.
While the platform markets itself as a trusted crypto payment provider, a growing number of complaints around Simplex Withdrawal, including a 1-star rating and repeated reports from Indian users, point to delayed, blocked, or missing withdrawals.
Before trusting any platform with your funds, it’s worth asking: are these just isolated incidents, or signs of a deeper problem?
This article takes a closer look at the withdrawal issues reported by users, the patterns behind those complaints, and whether Simplex is really as reliable as it claims to be.
Simplex Withdrawal Problem
On paper, Simplex appears legitimate, with official registration details and polished branding. But when users attempt to withdraw funds, the experience reportedly becomes complicated.
Automatic trust-checking platforms like ScamAdviser flag Simplex with a low trust score, and user-review sites show repeated complaints related to withdrawal delays and lack of support.
According to Online Fund Recovery, several users have reported:
- Requests to pay unexpected “taxes” or “fees” before withdrawals
- Unresponsive customer support after withdrawal requests
- Withdrawals being denied outright, with no clear explanation
One particularly concerning issue raised by users is the lack of real-time human support.
There is no direct customer care number; communication is limited to email, which many users say results in delayed or no responses.
This absence of timely support has left funds stuck in limbo and users without clarity.
Simplex Withdrawal Complaints
Based on user reviews across multiple platforms, the following problems appear repeatedly:
1. Delayed Refunds: Indian users from Tamil Nadu reported on PissedConsumer that it’s been “taking very long to confirm and to receive another transaction”
2. Unauthorised Transactions: A verified reviewer stated they were “scammed out of $380” with unauthorised purchase transactions
3. Non-Delivery of Cryptocurrency: According to Sitejabber, after Simplex merged with H Finance in May 2025, they “failed to deliver 4 bitcoin purchases to the wallet, each time telling there is a delay”
The user also reported withdrawal delay due to a technical reason. Moreover, they are unable to get any support from the customer care team regarding this issue.
4. Fund Holds: A Tamil Nadu user reported on PissedConsumer that “RockItCoin says simplex has the hold” on their ₹75,600 (approximately $900) Bitcoin purchase.
How to Report Simplex in India?
If you are also unable to withdraw your money from this type of site, take immediate action and complain to the authorities.
1. Visit the cybercrime portal to file a cyber crime complaint.
2. Draft your complaint and upload the following documents
- Transaction IDs
- Email correspondence
- Bank statements showing charges
- Screenshots of payment confirmations
Need Help?
If you are facing withdrawal issues, unauthorised transactions, non-delivery of cryptocurrency, or any other problems with Simplex, register with us immediately.
Your complaint can help authorities identify patterns and take action.
Conclusion
The volume and consistency of complaints surrounding Simplex withdrawal issues are concerning, especially for Indian users.
Consumer-protection platforms like Online Fund Recovery consistently warn users not to pay any additional “withdrawal fees” or “taxes”, as such demands often lead to further losses rather than successful withdrawals.
Until stronger safeguards and transparency are established, users are advised to:
- Verify transactions carefully
- Avoid sending additional funds under pressure
- Maintain complete records of all interactions
Staying informed is your strongest defense.
