Viralo has exploded in popularity in India, promising engaging short Hindi dramas and a chance to earn money through your own reels.
Sounds like a dream gig, right?
But a dream can quickly turn into a nightmare if the platform isn’t safe. The real question we’re tackling is: Is the Viralo app safe or not?
We’re diving deep into user experiences, subscription issues, and major red flags to uncover the truth behind this viral sensation. Don’t risk your time and money before you read this!
Is Viralo App Legit?
According to ScamAdviser, viralo.com received a relatively high score from their algorithm based on data collected about the site, indicating it is very likely not a scam but legit and reliable.
The app is developed by Azalp Technologies Private Limited, located in HSR Layout, Bengaluru, and is available on both the Google Play Store and the Apple App Store, with over 1.6 million downloads.
However, TechMistri reports that while Viralo App has some positive aspects, it has numerous negative reviews and complaints about not being able to log in.
The platform operates two versions: Viralo TV for watching Hindi reel shows and a creator version for earning through Instagram reels.
Viralo App Complaints
If you’re considering downloading Viralo, prepare for the major safety concerns that have users nationwide panicking.
The app promises entertainment and earnings, but delivers frustration and unauthorised charges.
Here are the critical dangers reported by frustrated Indian users:
1. Subscription Traps –
It sounds harmless: A ₹2 plan for a 1-day trial. The catch?
Multiple Indian users report serious issues with the ₹2 trial plan. According to Google Play Store reviews, users complain that after paying ₹2 for a 1-day trial, the app automatically enables autopay, and cancelling it is made very difficult.
2. Unauthorised Charges – Apple App Store users report that ₹499 was deducted from their accounts without prior notice or consent through AutoPay.
The most shocking part? These charges often happened after users claimed they successfully cancelled the subscription and even deleted the app!
The system seems rigged to keep charging you long after you’ve tried to leave.
3. Poor Customer Support – Users on the Google Play Store mention that when calling customer support, they are put on a waiting list for 15-20 minutes, and the call gets disconnected automatically.
4. Technical Issues – Many reviewers report that the app gets stuck after entering OTP, and Instagram/Facebook accounts fail to connect properly.
Thinking of trying Viralo’s subscription? Here’s a major policy alert that should make you think twice:
According to their official Cancellation Policy, once your subscription is active, your money is essentially gone for good.
Refunds are only possible if there was a clear billing or subscription error, and even then, you only have a tight 3-day window from the transaction date to report it.
How to Report Issues with the Viralo App?
If you’re facing unauthorised charges or subscription issues:
- Contact Support – Email: support@rigi.club (within 3 days of transaction)
- Use App Feedback – Submit complaints through the in-app feedback section
- Bank Complaint – Dispute unauthorised AutoPay charges with your bank
- File a Complaint to RBI – Report to RBI Ombudsman for financial fraud (www.rbi.org.in)
- Consumer Forum – File online complaint at National Consumer Helpline (1915)
- Google/Apple Store – Report the app for deceptive practices
- File a Cyber Crime Complaint – To file the complaint report on the cybercrime portal.
Need Help?
Are you struggling with unauthorised charges from the Viralo app? Facing difficulties cancelling your subscription?
Register with us if you are facing this issue. Our consumer rights team can guide you through the complaint process and help recover wrongful charges.
Conclusion
Viralo is, technically, a legitimate entertainment platform operated by a registered company based in Bangalore.
But don’t let that fool you into thinking it’s safe.
The sheer volume of user complaints about billing practices has raised serious red flags that simply cannot be ignored. The safety concerns are real, and they are targeted squarely at your wallet.
Extreme caution is necessary before you hand over any payment information to this app. Don’t become another victim! Carefully read every single term and condition before hitting “subscribe.”
