Kotak Securities, one of India’s leading full-service brokers with thousands of traders and investors account. However, like any other broker, there are complaints against Kotak Securities as well. So, what do if the broker does unauthorized trade, charges extra charges, or its app faces a glitch? Well, you can just raise the concern and file a complaint against Kotak Securities.
Wondering how?
Here is the complete process and steps involved in reporting the case online.
How to Lodge a Complaint Against Kotak Securities?
Before jumping into the process, let’s understand the types of issues investors generally report:
- Unauthorized trades or debit/credit
- Churning in stock market
- Delay in fund withdrawal
- Margin shortfall penalties, even with a sufficient margin
- Poor response from customer care or RM
- Technical issues in the Kotak app or website
- Improper advice or wrong stock recommendations
If you faced any of the above issues while using the Kotak Securities platform, then follow the steps below to file a complaint against stock broker.
Step 1: Contact Kotak Securities Support
The first step is to reach out to the customer service team of Kotak Securities. You can do this through:
- By calling their customer care number (available on the official site)
- Sending email.
- Chatting with the executive on the app or the web.
Make sure to note down the ticket ID or reference number for future follow-up.
Step 2: Send an Email to the Broker’s Redressal Cell
If your issue is unresolved within 7 working days, escalate the matter to their Grievance Redressal Officer.
Mention your client ID, ticket number, and all supporting documents/screenshots along with the details ofthe complaint.
Step 3: Complaint in SEBI
If Kotak fails to address your complaint satisfactorily, escalate it to SEBI using their official grievance portal, SCORES by following steps below:
- Register on the SCORES platform
- File a complaint by selecting Kotak Securities as the intermediary
- Upload necessary proof (contract note, screenshot, email trail, etc.)
SEBI mandates brokers to respond to SCORES complaints within 30 days.
Step 4: Arbitration in Stock Market
In case your issue involves financial compensation and isn’t resolved through SCORES, you can file for arbitration with the stock exchange
Arbitration usually comes with a nominal fee and is a legal process for dispute resolution.
Need help in filing a complaint? Register with us, and we will guide you with the process and also represent your case in arbitration, if required.
Documents Required to File a Complaint Against Kotak Securities
Before you lodge a complaint, make sure you keep following documents handy:
- Client ID and PAN card
- Trade statement or contract note
- Complaint trail (emails, call logs, etc.)
- Screenshots or videos (if technical issue)
- Bank statement (for fund-related complaints)
Conclusion
Facing issues with a reputed broker like Kotak Securities can be frustrating, but the regulatory framework in India offers multiple layers of protection to retail investors.
Be persistent, maintain documentation, and escalate in a structured manner to ensure your complaint gets the attention it deserves.
