Groww Complaints | How to Report Issues Online?

Groww, a platform operated by Nextbillion Technologies Pvt. Ltd., is a leading Indian fintech platform that has revolutionised how millions invest.

Groww has made investing in mutual funds, stocks, and digital gold incredibly easy and accessible. They operate on a zero-commission model, which means more of your money goes into your actual investments, not fees.

This simple approach is empowering countless Indians to take control of their finances and build wealth. However, one needs to focus on all the factors, both positive and negative, before diving into investing.

This article examines the complaint landscape surrounding Groww, analysing data from regulatory sources to provide a transparent view of customer grievances.

Groww Complaint Statistics And Analysis

Groww operates as a digital-first investment platform that democratises investing for Indian retail investors.

The platform functions as a registered stockbroker with both NSE (National Stock Exchange) and BSE (Bombay Stock Exchange), and is also registered as a depository participant with CDSL (Central Depository Services Limited).

Based on the most recent data available, here’s a detailed breakdown of Groww’s complaint statistics:

Overall Complaint Metrics

Number of Active Clients: 1,20,45,507 (Over 1.2 crore active clients)
Number of Complaints Received: 1,073 complaints
Complaints Resolved Through Exchange/IGRC: 971 complaints
Percentage of Complaints Against Active Clients: 0.09%
Resolution Percentage: 90.49%

Types of Complaints Against Groww

Here’s a detailed breakdown of the types of complaints received against the broker:

Type I: Non-receipt/delay in payment

There are 19 complaints registered in 2026 under this category, mainly related to delays in receiving funds from sales, withdrawals, or dividend payments.

Type IV: Unauthorised Trading in Groww

There are 326 complaints recorded under this segment. This is the largest serious grievance category and includes allegations of trades executed without client authorisation or concerns regarding fund handling.

This represents approximately 19.7% of all complaints.

Type V: Service-related

A total of 862 complaints have been filed concerning service-related issues.

This is the single largest category at approximately 51.5% of all complaints, covering platform glitches, customer support delays, account access problems, and operational inefficiencies.

Type VI: Closing out/squaring up

There are 20 complaints registered under this category. These relate to issues involving the forced closure of positions or squaring off of trades.

Type VIII: IPO related

32 complaints were filed concerning IPO-related matters, including application failures, refund delays, or allotment issues.

Type IX: Others

Another 185 complaints fall under miscellaneous issues that do not fit into the standard classification categories. This represents approximately 11.1% of the total grievances.

The above data reveals some interesting patterns. Service-related issues (862 complaints) dominate the complaint landscape, accounting for more than half of all grievances, where scaling customer support and platform infrastructure can sometimes lag behind user acquisition.

The second-largest category, unauthorised trades/misappropriation (329 complaints), warrants attention.

They often arise from misunderstandings about order types, market orders executed at unexpected prices, or genuine security breaches of user accounts.

Groww User Complaints

While official grievance reports offer a structured breakdown of complaints, user reviews tend to reveal what people actually experience while using the platform day to day.

Several recent reviews point to similar concerns around app performance, real-time updates, trade visibility, and customer support.

For instance, one user mentioned that the app slows down noticeably during peak market hours, especially at crucial trading moments.

When markets are moving quickly, even small delays can be frustrating. For active traders who depend on smooth order execution and live price tracking, lag during high-volume periods can impact decision-making.

Another review raised concerns about real-time data updates. The user noted that after switching between apps or returning to Groww, the market data did not refresh automatically.

Instead, they had to manually reload the app to see updated prices. In a fast-moving market, even short delays in price updates can potentially affect trading outcomes.

There was also feedback about trade visibility. One user claimed that certain trades were not clearly reflected on the main chart interface, which they believed contributed to a financial loss.

Customer support was another area of dissatisfaction. A user described the interface as difficult to navigate and felt that their concerns were not handled effectively by support staff.

According to the review, the response lacked clarity and professionalism, leaving the issue unresolved.

Overall, these reviews highlight concerns around platform stability, timely data updates, clear trade visibility, and support responsiveness, all of which are essential for a brokerage platform operating in a fast-paced market environment.

SEBI Complaint Against Groww

Despite Groww’s reputation as a well-known and trusted broker, there are indeed several dispute cases pending and sometimes to settle those cases, regulatory comes into picture.

Groww has recently settled two major legal cases with SEBI. They paid a total of ₹82,97,500 (around ₹82.98 lakhs) to settle these cases.

This development has brought attention to several Groww app issues, as SEBI found serious problems in how Groww was operating and protecting its investors.

The company settled without admitting it was guilty, which is a common legal step.

A. SEBI ₹83 Lakh Settlement for Investor Safety Lapses

The matter began when SEBI conducted a routine but detailed inspection of Groww’s operations.

What initially appeared to be compliance checks gradually unfolded into a broader review of how investor accounts, trading systems, and internal controls were being managed.

During this inspection, SEBI identified several areas where processes did not fully align with regulatory expectations:

Inaccurate account statements: In a number of cases, the balances shown to clients did not match the actual margin requirements. Since traders depend on these figures to take positions, even minor inconsistencies can influence financial decisions.
Trading interface limitations: Certain order-related features were not clearly highlighted, and the app automatically selected the exchange based on past activity instead of giving investors a clear choice for every trade, something SEBI considers important for transparency.
Limited interoperability: The system did not fully support the smooth movement of assets across clearing corporations, which is an important operational flexibility under the current market structure.
Mixing trading with payment services: Stock trading, UPI payments, and other financial services were offered within the same logged-in ecosystem. While technologically convenient, such integration requires strong internal segregation and safeguards under SEBI’s compliance framework.
Business continuity gaps: Disaster recovery and business continuity testing were not conducted as frequently as prescribed. For an online brokerage platform, system reliability is a regulatory obligation, not just a technical feature.
Weak risk monitoring controls: In some cases, client financial details were not updated properly, and monitoring of unusually large trading exposures was not robust enough.

After reviewing Groww’s revised settlement proposal in February 2025, SEBI’s High Powered Advisory Committee recommended closing the matter through a settlement payment of ₹47,85,000, which was subsequently approved.

B. SEBI Settlement For Tech Failure & Lapse

The second matter revolved around the strength of Groww’s technology framework and its compliance with market infrastructure standards.

SEBI’s review focused on whether the platform’s systems were robust enough to meet regulatory expectations in a fast-moving market environment.

During its examination, SEBI observed:

Non-submission of required trading data: In one instance, mandatory trading information was not shared with the exchange’s monitoring system. Such data is crucial for real-time market surveillance and regulatory supervision.
Limited backup during a technical disruption: When a system glitch occurred, alternative trading mechanisms were not sufficiently available. For an online brokerage platform, uninterrupted access to the market is a key compliance responsibility.
Cybersecurity control gaps: SEBI noted that the platform’s vulnerability assessment and penetration testing (VAPT) processes were not fully aligned with prescribed regulatory standards. Strong cyber controls are essential since brokerage platforms store sensitive financial and personal data.

Given the critical role technology plays in online trading, SEBI treats system resilience, reporting accuracy, and cybersecurity safeguards as non-negotiable compliance requirements.

After Groww submitted revised settlement terms on February 7, 2025, SEBI approved a second settlement amount of ₹34,12,500 in March 2025.

What Can You Do in Such a Case?

If you are someone who has faced trading issues, incorrect account details, unexpected system glitches, or delayed responses from your broker, the first step is not to panic, but to act systematically.

Start by reaching out to the broker’s customer support team (for example, Groww in this case).

Many issues get resolved at this level if properly documented. Always keep screenshots, ticket numbers, and email records for reference.

If the issue is not resolved satisfactorily, you can escalate it through the following steps:

Contact the Compliance Officer
Register a Complaint on SCORES

How to Complaint Against Groww App?

Navigating the complaint process can be overwhelming, especially if you’re dealing with financial disputes for the first time.

That’s where professional assistance can make a significant difference.

Our Comprehensive Support Services:

Initial Consultation & Registration: Register with us to file your complaint, and we’ll immediately assign a dedicated case manager to your case.
Complaint Drafting Assistance: Our team will help you draft a clear, comprehensive, and legally sound complaint that includes:

- - Proper documentation and evidence compilation
  - Clear articulation of your grievance
  - Relevant regulatory citations
  - Timeline of events
  - Quantification of losses or damages

Broker Engagement: We’ll assist you in reaching out to the stockbroker through proper channels, ensuring your complaint receives the attention it deserves and is documented appropriately.
Lodge a complaint with SCORES: If the issue remains unresolved, we guide you step-by-step in filing a complaint on SEBI’s SCORES platform, ensuring all required details, documents, and regulatory references are correctly submitted.
Arbitration in Share Market: If the dispute is not resolved through the broker or SEBI SCORES, you may proceed with the Stock Market arbitration. We support you in preparing the arbitration application, organising evidence, calculating claims, and understanding the exchange-level dispute resolution process.

Ready to File Your Complaint?

Conclusion

Groww, operated by Nextbillion Technologies, is a major digital investment platform in India with over 1.2 crore active clients. It maintains high customer satisfaction with a 90.49% resolution rate for complaints.

So, How Reliable is Groww’s Customer Support?

Think about this: only 0.09% of their active clients have ever filed a complaint.

Even with this impressive record, no platform is perfect. Some complaints and arbitration cases still occur.

This highlights the crucial point for every investor: you must remain vigilant, prioritise account security, and be fully aware of the support systems available to you.

Understanding both the benefits and the grievance mechanisms is key to investing wisely and protecting your interests.