Every other day, we come across investment scams and fraud. But with time, such frauds are not limited to unregistered entities. Infact, registered bodies, including stock brokers, advisory firms, or listed companies, are using their certification to manipulate investors. If you have been trapped in any such case, then learn how to complain in SEBI.
Let’s break down the when, why, and how to register a complaint in SEBI in the right way.
When Should You Register a Complaint with SEBI?
SEBI allows investors to file complaints in cases such as:
- Unauthorized trading in your account
- Mis-selling or fake stock tips from advisory services
- Non-receipt of dividends, refund, or shares
- Delay or failure in IPO allotment
- Fraudulent or unregistered investment schemes
- Lack of response from your stockbroker or company
Here, it is important to note that SEBI handles complaints related to registered intermediaries and listed companies. For disputes with unlisted firms, chit funds, or Ponzi schemes, you may need to contact the police or EOW.
Documents Required to File a Complaint in SEBI
Before lodging your complaint, ensure you have:
- PAN card and email/mobile number
- Demat account or client ID (if applicable)
- Transaction proof (payment receipts, contract notes, bank statements)
- Screenshots of communication (emails, WhatsApp chats, calls)
- Any service agreement or advisory documents
This will help speed up the complaint process and validate your claim.
SCORES SEBI Complaint
Whether you want to complaint to SEBI against company or a stock advisory, the regulatory body has provided an online redressal platform, SCORES.
By following the right process and steps as mentioned below, you can raise your concern here.
- Visit the SCORES portal.
- Click on “Investor Corner” and register as a new user
- Fill in your PAN, mobile number, and email to generate login credentials
- Log in to the portal and select the nature of your complaint
- Enter complaint details clearly – include dates, facts, and what you expect as a resolution
- Upload supporting documents
- Submit and note your complaint reference number
Once your complaint gets submitted successfully, you’ll receive updates via email and can track progress directly on the platform.
SEBI Complaint Resolution Timeline
Filing a complaint is easy; what’s difficult is waiting for the resolution. Here, SEBI has defined a timeline for the same.
So, once you submit a complaint, SEBI forwards it to the respective company or broker. In general, SEBI gives it a time of 30 days to respond.
In case of no response, SEBI takes regulatory action and escalates the case.
What If the Complaint Remains Unresolved?
If SEBI closes your case without satisfactory resolution or if the issue is complex (e.g., fraud or account manipulation), you can:
- Request reopening with fresh evidence
- Escalate to NSE/BSE if related to a member broker
- Seek arbitration or conciliation via the exchange.
In case you need help to file a complaint with SEBI, register with us now. We will assist you in drafting & documenting the complaint. Also, we will represent your case in arbitration if escalated.
SEBI Complaint Email
No wonder, SCORES is the best platform to raise your concerns against registered entities to SEBI. In case you want to address some other concern related to unregistered entities or tips advisory, then you can send an email directly to SEBI at scores@sebi.gov.in
SEBI Complaint Letter
While SEBI strongly encourages investors to use the SCORES portal for faster digital redressal, in certain cases, like poor internet access or when supporting documents are bulky, you may prefer to submit a physical complaint letter.
This letter can be sent via post or courier to SEBI’s headquarters or regional offices.
A well-structured complaint letter increases the chances of your issue being taken seriously. Make sure your letter is clear, fact-based, and includes supporting evidence such as screenshots, contract notes, or payment proofs.
Post the letter to:
SEBI Bhavan, Plot No C4-A, G Block, Bandra-Kurla Complex, Bandra (East), Mumbai – 400051
SEBI Complaint Letter Format
Your complaint letter should include:
- Your name
- Contact details
- Name of the intermediary or company involved
- A clear subject line
- A concise description of the issue
- Steps you have already taken for the resolution
- Request for SEBI’s intervention
- Attach photocopies of supporting documents.
Conclusion
Most retail investors suffer in silence, assuming nothing can be done. But with the SCORES system, SEBI has made it easier than ever to raise your voice and protect your investments.
If you’re unsure how to begin or your complaint has been ignored, professional help is available.
Reach out to us for guided support on preparing your case, attaching the right evidence, and ensuring your complaint reaches the right desk.
