Angel One (formerly Angel Broking) is one of the popular for its user-friendly trading apps, but still many users have raised concerns around tech glitches, unauthorized trading, etc. If you’ve encountered such problems and are unsure how to complaint against Angel One, here’s the guide for you.
Let’s get into the detail of the complete process, from internal resolution to SEBI’s SCORES platform and beyond.
Where to Complaint Against Angel One?
Since Angel One is one of the reputed brokers in the Indian stock market, the number of clients is quite high. But along with clients, the number of complaints against brokers is also increasing day by day.
Here are a few important concerns raised by its clients:
| Problem Area | Example |
|---|---|
| Unauthorized Trading | Positions squared off despite a sufficient margin |
| Auto Square-Off | Encouraged to opt into the margin or subscription plans |
| Platform Downtime | Orders not executed due to app crash |
| Mis-selling | No timely response from the helpdesk or RM |
| Withdrawal Delays | Funds not credited to bank accounts on time |
| Poor Customer Support | No timely response from helpdesk or RM |
When faced with any of the above issues, most of the traders face the challenge of where to complain against stock broker.
So, if you are one among them, it is important to note that you cannot reach out to SEBI directly, as the regulatory body always asks to resolve it with the broker itself.
Hence, the first step must always be to contact the broker. Here are the steps and process you can follow to complaint against Angel One:
Step 1: Contact Angel One Support
The first step is to raise the issue with Angel One through its internal grievance channels.
For this, you can:
- Send an email.
- Reach out to their grievance officer.
- Contact customer support directly.
- Raise a ticket at the online help desk.
Include your client code, registered mobile number, a clear description of your issue, order ID (if relevant), and supporting documents such as screenshots or statements.
Wait for a response for up to 30 days. If you don’t receive a resolution or the reply is unsatisfactory, proceed to the next step.
Step 2: File a Complaint in SEBI
If Angel One does not resolve your complaint within 30 days, you can escalate it to SEBI through its SCORES platform.
- Visit the SCORES portal.
- Register with your PAN, mobile number, and email address.
- Log in and click “Complaint Registration.”
- Under “Entity Type,” select “Stock Broker” and choose “Angel One Ltd.”
- Fill in the complaint details and upload documents (PDF, JPEG, PNG formats are supported).
Once the complaint is submitted, SEBI forwards it to Angel One. The broker is required to respond within the prescribed time frame. You can track progress through the portal.
Step 3: File a Complaint in Stock Exchange
If the broker’s response via SCORES is still unsatisfactory, you can escalate the complaint directly to the relevant exchange where Angel One is a registered member.
- Visit the NSE or BSE website.
- Enter the following details to file a complaint:
- Client code
- Complaint reference from SCORES (if any)
- Complete details of the issue
- Screenshots or other proof of your communication with the broker
Step 4: Arbitration in the Stock Market
If your issue involves financial loss due to unauthorized trades, technical glitches, or negligence, you can apply for arbitration through NSE or BSE after exhausting the above steps.
- Arbitration is a quasi-legal process overseen by exchanges.
- Suitable for high-value or unresolved monetary disputes.
- Typically resolved within 3 to 6 months.
- Legal representation is optional but helpful in complex cases.
You can initiate arbitration through the respective investor grievance section of the NSE or BSE websites.
In case you need help to file your complaint against Angel One, register with us now! We will guide you with the complete process and also represent your case in arbitration.
Documents Required to Complaint Against Angel One
To support your complaint, maintain a record of:
- Contract notes and trade reports
- Ledger statements
- Bank statements (for withdrawal issues)
- Screenshots or screen recordings of platform errors
- Email/chat communication with Angel One
These documents are critical to substantiate your claim at any escalation level.
Conclusion
Every investor deserves fair treatment, reliable service, and transparency. If you’ve suffered financial or emotional distress due to Angel One’s platform or support, you have every right to raise a formal complaint.
Start with the internal helpdesk, and if needed, take your complaint to SEBI, the stock exchanges, or even arbitration. Timely action and proper documentation are key.
