Have you ever opened a trading app during market hours, ready to place an order, only to find key features missing or trades behaving unexpectedly? That’s exactly what several users have reported while using the Matrix app, the trading app of ATS Share Brokers.
At first glance, the app looks functional. It opens. Charts load. But over time, users have shared repeated experiences where something doesn’t work the way it should, especially when it matters most.
With a 3.2 rating on the Google Play Store, the Matrix app reflects ongoing frustration among users. Let’s break down what people are actually reporting, when these issues surfaced, and how you should respond if the ATS broker app stops working for you.
Matrix App Not Working Today
Many complaints don’t describe a complete app shutdown. Instead, users report partial failures, the kind that hurt traders the most.
People say:
- Orders feel expensive due to unexpectedly high brokerage fees
- Certain features disappear without warning
- Trades execute in ways users didn’t intend
- Customer support becomes unreachable after issues occur
These aren’t one-day complaints. They stretch across multiple years.
Matrix App Not Working – Real Cases
Although there is no reported case where the Matrix app shut down in the past during market hours, there are a few complaints and issues that users faced in the app that led to losses:
1. Poor Support Services
The user described the service as poor, the brokerage as high, and the customer support as unresponsive. They warned others not to waste time or money on the app.
Why this matters:
High brokerage visibility and poor usability directly affect trading decisions. When users repeatedly mention the same issues, it signals a platform experience problem.
2. MTF Order Leading to Losses
A user deposited ₹50,000. Trades executed as MTF trades, resulting in losses. After the loss, branch staff and managers stopped responding to calls and messages.
Why this matters:
This points to a lack of control and transparency inside the app. When users cannot clearly manage or stop trades through the platform, the app fails at a basic trading function.
3. AMO Disabled
The app opened and appeared normal, but the AMO (After Market Order) option was disabled. The user also questioned why the brokerage was significantly higher compared to other platforms.
Why this matters:
AMO is a core trading feature. When it disappears before or after market hours without explanation, traders lose flexibility and confidence. This qualifies as a functional app issue, even if the app doesn’t crash.
What Do These Complaints Tell Us?
When you look at these reviews together, a clear pattern emerges:
- The app may load, but important features stop working
- Users experience unexpected trade behavior
- Brokerage costs feel unclear or excessive
- Support becomes difficult to reach after problems occur
This pattern explains why the Matrix app sits at a 3.2 rating instead of improving over time.
These issues don’t point to a single technical outage. They suggest recurring usability and platform problems.
Why App-Level Issues Matter More Than Full Outages
A full outage is obvious. Everyone knows something is wrong.
App-level failures are worse because:
- You think the app is working
- You place trades under false confidence
- Losses happen quietly
- Explanations come too late, or not at all
Disabled AMO, unclear MTF execution, or delayed support can cost traders real money without any visible “error” message.
How to Complain If the Matrix App Isn’t Working
If you face any of these issues, don’t ignore them. Follow these steps.
Step 1: Collect Proof
- Take screenshots or screen recordings
- Save order history, trade details, and timestamps
- Note missing features like AMO or execution delays
Step 2: Raise a Complaint Against a Stock Broker
- Reach out to the ATS Share Broking compliance officer.
- Draft and email, and clearly explain:
- What feature didn’t work
- When it happened
- How does it affect your trade
Keep everything in writing.
Step 3: File a Complaint in SCORES
If losses occurred due to app malfunction or feature failure:
- File a complaint on the SEBI SCORES platform
- Mention app-level issues, not assumptions
- Stick to facts and evidence
Need Help?
When a trading app fails quietly, most users don’t know what to do next. They either give up or absorb the loss.
Reach out to us. We help users:
- Understand whether the issue is app-related or execution-related
- Structure trading spp complaints with proper evidence
- Escalate matters correctly without unnecessary delays
- Avoid repeating the same mistakes on similar platforms
The goal is clarity, not conflict.
Conclusion
The Matrix app doesn’t fail in dramatic ways. It fails in subtle, costly ways.
Disabled features, unclear trade execution, high brokerage visibility, and poor post-issue support create a pattern that frustrates traders over time. That pattern shows clearly in user reviews and the app’s 3.2 rating.
If the app isn’t working the way it should, don’t stay silent.
Document the issue. Raise a complaint. Escalate if needed. And always keep a backup platform ready.
In trading, reliability matters as much as strategy.
