If you have been exploring stockbrokers online, chances are Angel One has shown up more than once in your search results.
It is one of India’s fastest-growing retail brokers, offering a sleek platform, competitive pricing, and a wide range of investment options that make it an attractive choice for new and experienced investors alike.
But popularity does not always equal reliability, and a closer look at Angel One’s complaint data tells a story that every investor should read before putting their money in.
Let us get into what the numbers actually say.
Angel One Complaints Overview
Angel One Limited is one of India’s leading retail stockbrokers, offering trading and investment services across equities, derivatives, mutual funds, and more through its tech-driven platform.
With a client base of over 6 million, it has positioned itself as a go-to broker for both new and experienced investors.
Exchange Complaint Data
This analysis reviews Angel One’s Exchange Complaint Data from 2022–23 to 2025–26, focusing on how complaint volumes have changed as its user base has grown.
It explores whether rising complaints reflect scaling challenges or broader service issues.
The goal is to understand what these trends indicate about the platform’s overall service quality.
| Financial Year |
Total clients | No. of complaints | % of complaints w.r.t. Total clients | Resolved complaints | % of resolved w.r.t. complaints |
Arbitrations |
| 2022-23 |
6111879 | 764 | 0.012 | 670 | 87.69 |
12 |
| 2023-24 |
6111879 | 1202 | 0.019 | 1140 | 94.84 |
7 |
| 2024-25 |
7577878 | 2008 | 0.026 | 2008 | 100 |
0 |
| 2025-26 |
6745594 | 1070 | 0.016 | 962 | 89.90 |
0 |
This table tells a pretty telling story about Angel One’s complaint trajectory over four years.
Complaints have nearly tripled from 764 in 2022-23 to a peak of 2008 in 2024-25, which is a massive jump for a platform whose client base grew only modestly during the same period.
The percentage of complaints relative to total clients also rose noticeably, increasing from 0.012% to 0.016% by 2025–26.
This indicates that a larger portion of Angel One’s user base is encountering issues.
More importantly, it suggests these problems are significant enough to lead to formal complaints.
2024-25 does show a 100% resolution rate, which looks great on paper, but the very next year drops back to 89.90%, leaving over 100 complaints unresolved.
With zero arbitrations filed in the last two years, it raises a quiet but uncomfortable question about whether frustrated clients are genuinely satisfied, or simply giving up on the process altogether.
Types of Complaints Against Angel One
These complaint categories provide a detailed breakdown of the key issues investors have faced while using the platform.
They help highlight recurring problem areas and offer deeper insight into where the broker may be falling short.
| Complaint type | Description | 2022-23 | 2023-24 | 2024-25 | 2025-26 |
| Type I | Delay in payment | 73 | 97 | 59 | 59 |
| Type II | Non- receipt/ delay in securities | – | – | 46 | 33 |
| Type III | Non-receipt of documents | 11 | 6 | 16 | 7 |
| Type IV | Unauthorised trading | 145 | 150 | 414 | 203 |
| Type V | Service related | 162 | 710 | 956 | 526 |
| Type VI | Square off related | – | – | 36 | 21 |
| Type VII | Non implementation of arbitration award | – | – | – | 1 |
| Type VIII | IPO related | 2 | – | 35 | 9 |
| Type IX | Others | 171 | 240 | 449 | 257 |
Delay in Payment and Non-Receipt or Delay in Securities
These categories signal that Angel One has a persistent problem with ensuring clients get their money and securities on time.
The sudden appearance of securities-related complaints from 2024-25 onwards makes this even more concerning, suggesting operational gaps are quietly growing rather than being plugged.
Non-Receipt of Documents
The numbers are small but the inconsistency is concerning. It fluctuates from 6 to 16 and back down to 7 with no clear pattern suggests there is no reliable system ensuring clients consistently receive their documents.
Small numbers can still mean real frustration.
This is the most alarming category in the table, with complaints nearly tripling to 414 in 2024-25, meaning hundreds of clients believed trades were placed without their consent.
Even the subsequent drop to 203 is far from reassuring given how serious this issue is.
Service, Square Off and IPO Related
Together these categories reveal a platform consistently struggling during live trading, forced closures, and IPO applications.
Service-related complaints surged from 162 to nearly 1,000 within just two years.
This sharp increase points to a significant deterioration in user experience.
It strongly suggests that core aspects of the platform’s service may not be functioning effectively.
Non-Implementation of Arbitration Award
Just one complaint, but potentially the most serious one.
A broker not honouring a legally binding arbitration award is a direct challenge to the entire investor protection framework and cannot be taken lightly.
Others
‘Others’ simply means smaller issues are being bundled together, or that public reporting lacks enough detail to tell the full story.
A steadily growing catch-all category rising from 171 to 449 is a red flag in itself, as it often means new problems are emerging faster than the system can categorise or resolve them.
Angel One Technical Glitch Errors
A technical glitch is an unexpected malfunction in a software or system that causes it to behave incorrectly or stop working altogether.
They usually happen because of overloaded servers, buggy code updates, network failures, or hardware breakdowns.
In trading platforms, even a 10-minute glitch can be devastating, as orders go unexecuted and money moves in real time.
Here’s what we know about Angel One’s technical glitches over the years:
| Financial Year | No. of glitches |
| 2023-24 | 6 |
| 2024-25 | 3 |
Looking at Angel One’s glitch data, the number of reported technical disruptions dropped from 6 in 2023-24 to 3 in 2024-25, which might seem like good progress at first glance.
But even 3 glitches on a live trading platform in a single year is genuinely concerning, because each one of those incidents represents a window of time where real investors could not access their own money or execute their trades.
The fact that glitches are still happening at all, on a platform handling millions of transactions daily, is something that deserves a lot more attention.
Angel One User Google Reviews
To further understand Angel One, we hear from the users directly. Here’s what they are facing on a day-to-day basis:
This user seems to be facing issues regarding Angel one excess charges.
They even go as far as to say that the experience is so disappointing that they will stop using the app altogether.
They claim that large chunks of money were deducted from their account without their knowledge.
On the other hand, this user seems to be facing issues regarding the platform itself. It seems to be a technical issue which has greatly aggrieved the user.
This user, too, like many others, faced service-related issues. It seems to be a common occurrence on this app.
NSE Arbitration Against Angel One
This case was between Amar Singh Gautam, an 84-year-old investor, and Angel One Limited.
The dispute arose on 15th September 2022, when a technical glitch on Angel One’s trading terminal prevented the investor from placing, modifying, or cancelling orders, resulting in a net financial loss of Rs. 2,76,812.
What Was The Case?
On 15th September 2022, between 9.15 am and 10.00 am, Angel One’s trading servers collapsed, leaving the investor completely unable to manage his trades.
His stop-loss orders were not executed, and Angel One’s own staff squared off his positions before the pre-defined exit time, without his knowledge or consent.
Despite having clear evidence including WhatsApp messages, voice recordings, and email admissions from Angel One’s own officials confirming the glitch, the broker repeatedly denied any system failure and refused to process the investor’s claim, forcing him to pursue formal arbitration through NSE.
What Was The Award?
The Sole Arbitrator ruled entirely in favour of the investor.
Angel One was directed to pay Rs. 2,76,812 with 18% interest from the date of application, along with Rs. 50,000 towards legal costs and compensation for the distress caused to the investor.
Key Takeaways
- A broker cannot deny liability for trading losses caused by a system failure at their end, even if the KYC agreement contains clauses attempting to absolve them of such responsibility.
- Voice recordings, WhatsApp messages, and internal emails from the broker’s own officials can serve as powerful evidence and were central to winning this case.
- The arbitrator found that Angel One had submitted fabricated and misleading trade logs, which seriously damaged their credibility before the tribunal.
- Investors who suffer losses due to broker-side technical failures have the right to claim actual monetary loss, and such claims are not considered “notional” or “opportunity loss” as brokers often argue.
When to Take Action Against Brokers?
Start by carefully reviewing any emails or SMS messages your broker may have sent regarding trades you never placed or authorised.
Pay close attention to timestamps, order details, and any confirmations that do not match your actual activity.
If something looks unfamiliar, try to contact your broker’s grievances team within a week of spotting the suspicious order.
Acting early not only improves your chances of resolution but also signals that you are actively monitoring your account.
You should seriously consider escalating the matter if any red flags appear.
- The broker cannot produce valid order records when requested
- Arbitration confirms trades were placed without your approval
- Exchange inspections reveal violations of regulatory order-recording rules
If the issue remains unresolved, you can file a formal complaint with the Securities and Exchange Board of India (SEBI).
You have up to three years to take action, but initiating the process early significantly strengthens your case.
Brokers are required to maintain your transaction records for at least three years under regulatory guidelines.
However, prolonged inaction may sometimes be interpreted as passive acceptance, which can weaken your position.
Staying proactive and timely is key to protecting your rights as an investor.
How to Complaint Against Angel One?
If you are facing any sort of issue with Angel One, here is how you can complain against them:
1. Gather Information
Start by gathering every piece of evidence you can find screenshots, contract notes, call recordings, emails, and anything tied to that specific trade.
Organize these documents chronologically so the issue is easy to understand and verify.
The more complete and structured your documentation is, the stronger and faster your case becomes.
2. Complaint to the Broker
Reach out directly to your broker’s official support or grievances team, clearly explaining what happened and backing it up with all the evidence you have collected.
Be concise but detailed, and always keep a record of your complaint and acknowledgment. Many cases get resolved at this stage itself if presented clearly and professionally.
3. File Complaint in SCORES
If the broker does not respond satisfactorily, file a formal complaint on the SCORES platform of the Securities and Exchange Board of India (SEBI).
This puts the broker under regulatory scrutiny and gives them a defined timeline to respond.
SEBI oversees the process, ensuring accountability and transparency in the resolution.
4. Arbitration in Stock Market
If the matter still remain unresolved, escalate by filing for arbitration through SEBI’s Online Dispute Resolution (ODR) platform.
An independent panel reviews the case based on submitted evidence from both sides.
The final decision is binding, providing a formal and enforceable resolution to the dispute.
Need Help?
Discovering issues in your trading account can be deeply stressful, and navigating the complaint process while worrying about your hard-earned money can quickly become overwhelming.
There’s a lot to handle, we can help by:
- Reviewing your transaction history for discrepancies
- Identifying unauthorized or suspicious activity
- Drafting a clear, well-structured complaint
- Gathering supporting documents and evidence
- Preparing submissions for regulatory authorities
- Tracking online SEBI complaint status
Even a small oversight can delay resolution or weaken your case.
You don’t have to go through this alone. Reach out to us today, and let experienced hands take it forward with clarity, confidence, and care.
Conclusion
Angel One has a growing complaints problem that goes beyond occasional hiccups.
Unauthorised trading by Angel One, server failures, and unresolved grievances are not minor inconveniences; they represent real financial harm to real people.
If you have faced something similar, know that you have options and that the system, when navigated correctly, can work in your favour.
The arbitration case covered in this blog is proof of that. You do not have to absorb the loss and move on.
The right steps, taken at the right time, can make all the difference.
