The stock market is full of opportunities. Every day, thousands of traders buy and sell stocks hoping to earn profits. To make trading easier, many broker apps are available today.
These apps allow people to invest in stocks from their mobile phones within seconds.
But along with these benefits, some problems can also occur. One such issue is unauthorised trading.
Sometimes, traders notice that trades were executed in their account without their permission. This situation can create confusion, financial loss, and stress for investors.
Dhan Stock Securities Overview
Dhan is a modern stock trading platform in India that allows users to invest in stocks, derivatives, ETFs, and other financial instruments.
The platform is operated by Raise Financial Services.
Dhan has become popular among traders because of its simple interface, fast order execution, and advanced tools for active traders.
Users can trade through its mobile app, web platform, and API features.
The platform also provides features like:
- Advanced charting tools
- Options trading support
- Portfolio tracking
- Margin trading facilities
Like any other stockbroker platform, Dhan works under the regulations of Indian market authorities such as the Securities and Exchange Board of India and the National Stock Exchange of India.
Even though brokers follow regulations, sometimes disputes can still arise between traders and brokers, including issues related to unauthorised trades.
Dhan Stock Unauthorised Trading Complaints
Unauthorised trading occurs when trades are executed in a client’s account without their permission or clear knowledge.
This can happen if a broker or dealer places trades without informing the client, if someone gains access to the trading account, or due to miscommunication between the trader and the broker.
In some cases, technical errors or misuse of account permissions, such as Power of Attorney (POA), may also lead to unexpected trades.
Complaint Data
The table below presents the total number of complaints recorded over the years, along with the number and percentage of complaints.
Specifically related to unauthorised trading, helping illustrate how frequently such concerns have been reported.
Summary table: Overall Complaints, Unauthorised trading complaints, % of unauthorised trading
| Year | No. of complaints | No. of complaints for unauthorised trading | Percentage of unauthorised trading |
| 2021-22 | 7 | 1 | 14.28% |
| 2022-23 | 2 | 0 | 0% |
| 2023-24 | 10 | 1 | 10% |
| 2024-25 | 249 | 45 | 18.07% |
| 2025-26 | 82 | 14 | 17.07% |
The table above shows the number of complaints received over the years and how many of them were related to unauthorised trading.
It helps give a clearer picture of how frequently such issues are reported by investors.
In 2021–22, a total of 7 complaints were recorded, out of which 1 complaint was related to unauthorised trading, making up 14.28% of the total complaints.
In 2022–23, there were 2 complaints, and none of them was related to unauthorised trading.
The number of complaints increased in 2023–24, with 10 total complaints, including 1 complaint related to unauthorised trading (10%).
A significant rise can be seen in 2024–25, where 249 complaints were reported, and 45 of them were about unauthorised trading, which is 18.07% of the total.
In 2025–26, there were 82 complaints, out of which 14 complaints involved unauthorised trading, accounting for 17.07%.
Overall, the data shows that while the total number of complaints has fluctuated over the years, unauthorised trading continues to be a notable issue for some investors, highlighting the importance of monitoring trading accounts regularly and reporting suspicious activity immediately.
When Can Action Be Taken Against a Broker?
Action can generally be taken against a broker when trades are executed in a client’s account without proper consent or clear authorisation.
Brokers are expected to follow regulatory guidelines, maintain transparent records, and ensure that every transaction is properly confirmed with the client.
You can take action against a broker if:
- Trades were executed without your consent
- You were not informed before the trade
- The broker misused your trading account
- There is clear proof of unauthorised activity
- You immediately reported the issue after noticing it
Regulators like the Securities and Exchange Board of India allow investors to file complaints against brokers if they feel their rights have been violated.
However, it is important to check your contract notes, order history, and trade confirmations before filing a complaint.
How To File a Complaint Against Unauthorised Trading?
If you notice or suspect unauthorised trading in your account, it is important to act quickly and follow a structured process.
Taking timely action can help clarify the situation and prevent further issues.
Step 1: Contact the Broker First
Inform your broker’s customer support or grievance team about the issue as soon as you notice the suspicious trade. Provide details such as the trade date, quantity, and security involved.
In many cases, the broker may review the transaction and provide an explanation or correct the issue at this initial stage.
Step 2: Keep All Evidence
Collect and preserve all relevant documents related to your trading account.
This includes contract notes, trade confirmation emails, order history, account statements, and any communication with the broker.
Maintaining proper records is important because these documents can serve as evidence if the issue needs to be escalated to regulators or exchanges.
Step 3: File a Complaint on the SCORES
If the broker does not resolve the issue satisfactorily, you can file an official complaint through the SCORES (SEBI Complaints Redress System) portal of the Securities and Exchange Board of India.
While submitting the complaint, make sure to attach supporting documents and clearly explain the nature of the dispute.
Step 4: Approach the Stock Exchange
If the issue still remains unresolved, you may escalate the matter to the relevant stock exchange where the broker is registered, such as the National Stock Exchange of India (NSE) or the Bombay Stock Exchange (BSE).
The exchange will review the complaint and may seek clarification from both the investor and the broker.
Step 5: Arbitration in the Stock Market
If the dispute continues even after the complaint review, the matter may proceed to arbitration.
In this process, an independent arbitrator appointed by the exchange examines the evidence and arguments from both sides.
Based on the review, the arbitrator provides a decision that helps resolve the dispute according to exchange rules and regulations.
Need Help?
If you believe that unauthorised trading has happened in your account, we can help you take the right steps. It is important to act quickly and report the issue as soon as possible.
Our team can guide you on how to collect the necessary records, such as contract notes, trade history, and account statements, to support your complaint.
We understand that dealing with unauthorised trading can be stressful. That’s why we help investors understand their rights and the proper process to file a complaint against a stockbroker.
From identifying the issue to guiding you through monitoring SEBI complaint status, we are here to support you at every step.
If you need assistance, feel free to reach out to us. Our goal is to help investors resolve trading disputes and protect their interests in the stock market.
Conclusion
Trading in the stock market has become easier than ever because of modern broker platforms like Dhan.
However, investors must always stay alert and regularly monitor their accounts.
Unauthorised trading can happen due to multiple reasons, such as misuse of access, broker errors, or communication gaps.
The good news is that investors in India are protected by strong regulatory systems led by the Securities and Exchange Board of India.
By checking your trade records, securing your account, and reporting suspicious activity immediately, you can reduce the risks and ensure safer investing.
