As more investors turn to digital platforms for trading, awareness of potential risks and platform-related issues is essential for making informed financial decisions.
Fortune Capital Services Private Limited is a stock brokerage company that provides trading and investment services to investors.
The company is headquartered in Chennai and operates as a private limited company registered with the Registrar of Companies in Tamil Nadu.
Fortune Capital Services Private Limited operates as the brokerage entity behind the trading platform Flattrade, through which investors can open trading and demat accounts and access market tools to trade in different segments of the market.
Fortune Capital Unauthorised Trading Complaints
Like any other broking site on the internet, this one too faces complaints from its users.
At this point, complaints are inevitable, but knowing about them could help you make sensible decisions about your money.
What is Unauthorized Trading?
To explain simply, if your broker uses your funds in any capacity to make investments or execute trades without your explicit consent, it is unauthorised trading.
Consent plays a key role here. It is not that brokers are completely forbidden from trading on your behalf, but they must have your consent first.
It could be in the form of physical written consent, call recording, emails, messages, etc.
Complaint Data
The table below discusses just that- complaints and how the firm managed them. Let us take a look at the analysis:
|
Financial Year |
Total clients | No. of complaints | % of complaints w.r.t. Total clients | Resolved complaints | % of resolved w.r.t. complaints |
Arbitrations |
|
2022-23 |
29813 | 12 | 0.04 | 12 | 100 | 0 |
| 2023-24 | 29813 | 28 | 0.09 | 27 | 96.42 |
0 |
|
2024-25 |
35123 | 61 | 0.17 | 61 | 100 |
0 |
Both the number of complaints and the percentage of aggrieved users from the total user base have been almost doubling each passing financial year, which is really concerning, considering the clientele did not increase for the first two years.
The resolution rate seems good, but it only offers a temporary solution to a deeper underlying issue.
|
Financial Year |
No. of complaints | No. of unauthorised trading complaints |
% of unauthorised trade w.r.t. complaints |
|
2022-23 |
12 | 0 | 0% |
| 2023-24 | 28 | 5 |
17.86% |
|
2024-25 |
61 | 10 |
16.39% |
As for specific complaints regarding unauthorised trading, the fact that there were no reported cases of unauthorised trading in 2022-23 is ideal.
However, we must not ignore that the complaints have increased in recent years.
Going from 0 to 17.86% is quite the jump. Moreover, the number of complaints regarding unauthorised trading exactly doubled in number from 2023-24 to 2024-25, highlighting the growing unauthorised trading risk investors should be aware of. Now, that is some serious issue.
When Can You Take Action Against A Broker?
Delaying a complaint regarding financial misconduct only works in the broker’s favor, so swift action is essential.
If you suspect unauthorized trading, stay vigilant for red flags, particularly if the firm cannot provide clear evidence of your consent for specific transactions or if they demonstrate a pattern of failing to safeguard user assets.
Red flags may include trades you never approved, frequent or excessive transactions, and unexpected trade confirmations through email or SMS.
Sudden changes in portfolio holdings, OTP or login alerts you did not request, and the appearance of high-risk or margin positions are also concerning.
Additionally, mismatches between statements and app records, or unclear explanations from brokers about certain trades, can signal potential unauthorized activity.
Also, any documented non-compliance with SEBI’s regulatory framework or a formal finding that the broker has misappropriated client funds is a definitive signal to act.
While you should lodge a formal protest with the broker within seven days of the incident, SEBI provides a broader one-year window for filing official reports. Taking these steps immediately ensures your claims remain fresh and legally robust.
How to File a Complaint Against Fortune Capital?
Your legal right in such a situation is, of course, to report the matter and seek justice. The process to do so is rather uncomplicated:
1. Compile Relevant Information: You must begin the process by forming the basis for your case in your favour. By this, we mean, collect all trade-related documents, screenshots, emails/ SMS, contracts, etc. This allows you to take the matter further.
2. Resolve the Issue with the Broker: Talk to the broker’s support or grievances team and present your issue to them along with all possible evidential documents. To contact them, use their official email or helpline number. Chances are, your issue will be resolved at this stage.
3. Reach out to SEBI: If the matter remains unresolved or if you are dissatisfied with the solution offered by the broker, file a complaint in SCORES and upload all the documents. SCORES is SEBI’s formal online complaint redressal platform. Complaining in SCORES makes matters formal, and the broker will be required to respond to your complaint.
4. Escalate the Matter: If, of course, the matter still remains unsolved, you should file an arbitration in Stock Exchange with SEBI on their ODR (Online Dispute Resolution) platform.
Need help?
Facing issues with unauthorised trading or unresolved broker complaints can be stressful, especially when you are unsure about the correct course of action.
Our team is here to simplify the process for you. From identifying the issue to taking it through the proper legal and regulatory channels, we provide end-to-end assistance to help you protect your investments.
We can assist you with:
- identifying and analysing the nature of your complaint
- Organising evidence and documentation effectively
- Drafting clear and structured complaints for brokers and regulators
- Guiding you through SEBI SCORES and exchange grievance mechanisms
- Supporting you during escalation, including arbitration processes
If you are dealing with a broker-related issue and need clarity on the next steps, you can register with us today. We handle the complexities so you can focus on resolving the matter efficiently.
Conclusion
In the end, the numbers tell a story that investors should not ignore.
While many complaints appear to be resolved, the steady rise in complaints and the presence of unauthorised trading cases over the years deserve closer attention.
When issues continue to surface, it becomes important for investors to stay alert and regularly monitor their accounts.
Your investments should always remain under your control. If something seems suspicious, it’s always better to look into it early rather than discovering the issue much later.
