Investment apps have made it easier than ever for individuals to explore the stock market in India.
Platforms like Groww allow users to buy stocks, invest in mutual funds, and manage their investments through a simple mobile interface.
Even though these platforms focus on simplicity and low costs, some users have reported concerns about unexpected or excessive charges.
This blog looks at complaint data related to Groww and discusses what investors should know about brokerage charges and trading transparency.
Groww Excess Charges Overview
Groww Invest Tech Private Limited is the stockbroking entity behind the Groww platform, providing digital trading services to investors.
However, churning in the stock market is the malpractice of executing too many trades in an investor’s account, mainly to earn higher brokerage charges.
Platforms may promote frequent trading signals, or when brokers influence clients to trade more than reasonably needed to earn more brokerage.
Let us analyse what we know about Groww to know a bit more about their billing practices and faithfulness to their users.
Groww Excess Charges Complaints
Despite its best efforts to be perfectly accessible, there seem to be some complaints from its users.
| Financial year |
Total clients | No. of complaints | % of complaints w.r.t. clients | Resolved complaints | % resolved w.r.t. Total complaints |
Arbitrations |
| 2023-24 |
9538609 | 834 | 0.008 | 814 | 97.60 |
0 |
| 2024-25 |
12921210 | 1994 | 0.015 | 1994 | 100 |
0 |
| 2025-26 |
12480505 | 1406 | 0.011 | 1249 | 88.83 |
0 |
In the first table, the number of clients grows a lot from 2023–24 to 2024–25, but complaints also rise sharply from 834 to 1994, which is a noticeable jump.
Even though almost all complaints were resolved in 2024–25, the resolution rate drops to about 88.83% in 2025–26, suggesting the system may be struggling to keep up.
This pattern raises some concern because while the client base grows, complaint handling efficiency seems to weaken slightly.
| Financial year | No. of complaints | Excess Charges complaints | % of excess charges complaints w.r.t. complaints |
| 2023-24 | 834 | Around 595 | 71.34% |
| 2024-25 | 1994 | Around 1025 | 51.40% |
| 2025-26 | 1406 | Around 814 | 57.89% |
The second table shows that a large share of complaints are about excess charges, especially in 2023–24, where they make up approximately 71% of all complaints.
Although the percentage falls in 2024–25, it still stays above half of all complaints, which suggests this issue keeps repeating, not to mention that it does end up increasing in the last financial year.
As for the number of Groww complaints regarding brokerage churning, such a high number of complaints is worrying because it may mean that the issue continues to exist behind the scenes, causing stress to the users.
Impact on Investors
Truly, the impact on investors is absolutely brutal.
Besides the emotional stress of losing your money, this is what happens when brokers try to churn more profit:
- Frequent Trading Can Increase Brokerage Expenses
Brokerage churning usually results in a high number of trades. Even if some trades generate profits, the repeated brokerage charges and taxes may significantly reduce the overall gains. - Complaint Records Provide Useful Market Signals
Investors often look at complaint data to understand how brokers handle customer concerns and how other traders have experienced their services. - Growing Complaints Can Raise Questions
If complaints about a broker increase over time, traders may start paying closer attention to how the platform operates. - Checking Trade Details Helps Spot Patterns
Looking at contract notes and account statements helps investors understand how trades are being executed and whether they align with their investment plan. - Monitoring Charges Improves Transparency
Tracking brokerage costs and trade frequency helps investors see how much they are paying for their trading activity.
When to Take Action Against Brokers?
Monitoring your trading account is a key aspect of responsible investing.
- Regularly reviewing your statements and trade confirmations can help you spot potential issues at an early stage.
- At times, investors may come across unexpected charges or trades that were not clearly authorised. Such instances should be treated with caution and not overlooked.
- Additional warning signs can include brokers encouraging frequent trades without a clear strategy or not providing proper documentation when requested.
- In such situations, investors need to begin gathering records like contract notes, account statements, and communication history.
Acting promptly and raising the concern with the broker or the appropriate authority can help address the issue before it escalates further.
How to File a Complaint Against a Stock Broker in India?
If you are unsure about how to complaint against Groww app, you can follow these steps to report it to the authorities without hassle.
Here’s how you can go about reporting the issue:
1. Gather all the Proof
Keep note of everything that goes on with your account, that is, the trades you approved, the amount you invested, the investments you made, etc.
If you notice anything odd, say an unapproved trade made by your account, prepare evidence for it- use screenshots, messages, call recording, contract notes, or anything related to the transaction.
This evidence is crucial when lodging a complaint.
2. Contact the Broker
Bring up the issue with the broker. Call or email their customer care team to discuss in depth why you faced said issue and what they can do to fix it for you.
The broker is very likely to resolve your issue for you if you simply bring it to them.
3. Lodge a Complaint in SCORES
If the broker is unsuccessful in presenting a real solution or you are overall disappointed by the solution offered, lodge a formal complaint in SEBI using their SCORES platform.
Submit all the proof you documented. Doing this makes your complaint official, and the broker will be formally required to answer you.
4. File an Arbitration
If the SCORES platform also remains inefficient in resolving your issue, you can file a complaint in SMART ODR and file for an arbitration in the share market against the broker.
An individual arbitrator will decide your case against the broker.
Need Help?
Being charged for more than you were supposed to be charged for can lead to you feeling wronged by the system and may make room for doubt when conducting future trades.
Your concerns are valid, and we hear you.
Our team will help you through your trade history and ledgers to identify where the problem begins.
More than that, we gather your evidence, file your complaints and fight your arbitration for you.
We are here to support you. Reach out to us today.
Conclusion
In conclusion, while Groww has made investing easier and more accessible for millions of users, the complaint data suggests that certain issues, particularly related to excess charges, continue to raise concerns.
A large share of complaints being linked to such charges indicates that users must remain cautious and aware of their transactions.
Investors should regularly review their trade records and report any irregularities immediately.
Staying informed and proactive can help protect investors from unfair practices and ensure greater transparency in their trading experience.
