If you’re a user of the Groww app and have faced issues like unauthorized transactions, fund delays, misleading advisory, technical errors, or poor customer service, then do not suffer. You have the right to raise a concern. Know how to complaint against Groww app officially.
Let’s get into the details of reporting the complaint step by step, including the internal redressal process, escalation to SEBI via SCORES, and when to file for arbitration.
Issues in Groww App
No doubt, Groww is one of the top stock brokers in India with the highest client base, but when it comes to providing services, it is still not up to the mark.
So, before we get into the process, here are some common complaints users have reported against the Groww App:
- Unauthorized or delayed transactions in stocks or mutual funds
- Non-reflection of funds after adding or selling assets
- Wrong portfolio valuation or NAV updates
- Delay in withdrawals or settlements
- Poor or no customer support response
- Technical glitches causing trade loss
- Lack of disclosures or misleading advice
If you’ve faced any of these, you’re eligible to raise a formal complaint.
How to Complaint Against Groww App To SEBI
However, SEBI is the regulatory body, and whenever it comes to where to complaint against stock broker, everyone thinks about SEBI first.
But that’s not true. SEBI comes when you fail to get any resolution from the broker or its compliance. Here are the steps involved in filing a complaint against a stockbroker.
Step 1: Contact Groww Support Through the App or Website
Before escalating, you are required to approach Groww directly.
- Go to the Groww app or website
- Visit the ‘Help & Support’ section
- Submit your complaint by selecting the category (stocks, mutual funds, payments, etc.)
- Provide all relevant details like order ID, date/time of issue, screenshots, and narration
- Save a copy of the complaint or take a screenshot of the submitted ticket
Wait for 7 working days for them to respond and resolve the issue.
If you do not receive any satisfactory resolution, you can move to the next level.
Step 2: Email the Compliance Officer of Groww
If the support team does not resolve your issue, you can reach out to the broker’s compliance officer.
- Send an email to Groww’s compliance officer.
- Include your complaint reference number and complete issue description
- Attach all evidence: screenshots, emails, transaction details
Wait for a formal response within 7–10 working days.
Step 3: Complaint in SEBI
If you’re still not satisfied or Groww has failed to respond, escalate your issue to SEBI through SCORES.
Here are the steps to file a complaint against stock broker.
- Visit SCORES website
- Register using your PAN, email, and mobile number
- After verification, log in and click “Complaint Registration.”
- Select the intermediary type:
- For Mutual Funds → “RTA” or “Mutual Fund Distributor”
- For Stockbroking → “Stock Broker”
- Choose “Nextbillion Technology Pvt Ltd (Groww)”
- Describe your issue clearly in under 1,000 characters
- Upload all relevant documents (in PDF/JPG format)
- Submit and note your Complaint Reference Number
SEBI gives 30 days for Groww to respond through the portal. You can check the complaint status online.
If you need help in filing a complaint against a broker or with SEBI, then register with us now. We will assist you with the process, documentation, and follow-ups of emails.
Step 4: File a Complaint in the Stock Exchange
If your issue is related to stock trading (e.g., order execution, settlement failure, margin issues), and Groww is acting as your stockbroker, you can also complain to the exchange:
- Visit the NSE/BSE website for trade-related issues and the CDSL for demat or depository-related issues.
- File under ‘Investor Complaint’
This route works in parallel with SEBI SCORES and may help resolve technical or back-end transaction failures faster.
Step 5: File for Arbitration in Stock Market
If Groww fails to resolve your issue even after a SCORES complaint, and you’ve suffered a financial loss, you have the right to initiate arbitration through the exchange (NSE or BSE).
The purpose of arbitration is to provide a clean and fair judgment after hearing your case and considering evidence.
Here’s what to do:
- File an arbitration application with NSE or BSE (whichever exchange your trades were placed on)
- Submit all evidence and correspondence history
- Pay the arbitration fee (refundable in part if the case is decided in your favor)
- Attend hearings (physically or virtually)
- The decision is typically passed within 4–6 months
This step is especially recommended if the claim value is significant or involves negligence by Groww.
Documents Required for Filing Complaints
To speed up the filing process, make sure you keep the necessary documents handy.
Here’s the list of important documents:
- PAN card
- Proof of complaint filed with Groww (emails, screenshots)
- Contract notes or transaction statements
- Screenshots or screen recordings of the issue
- Bank statements (if fund transfers are involved)
- Written explanation of the issue
Conclusion
Raising a complaint against Groww is not difficult if you follow the right process.
Start with their internal helpdesk, escalate to their compliance officer, and if unsatisfied, take it to SEBI through SCORES.
For more serious cases involving losses or trade disputes, exchanges and arbitration offer a structured legal route to seek justice.
Whether it’s a technical glitch, delayed settlement, or brokerage misconduct, you have the right to raise your voice and protect your financial interests.
Need help drafting your complaint or filing an arbitration? Get in touch for personalized assistance with SEBI filings, documentation, and investor rights support.
