Zerodha is one of the largest and most trusted discount brokers in India. However, like any other financial service, issues can arise, ranging from technical glitches and fund transfer delays to unauthorized trades or miscommunication. As a trader, you can raise your concern and must know how to complaint against Zerodha.
How to Complaint Against Zerodha Online?
Before moving to the process, let’s look at some of the frequent grievances raised by users:
- Order execution errors or delays
- Platform outages during market hours
- Problems with fund withdrawal or credit
- Discrepancies in P&L or holdings
- Inaccurate margin reporting
- Poor response from the support team
Steps to Complaint Against Zerodha
So, when it comes to issues with stock brokers like Zerodha, filing a complaint directly with SEBI won’t help.
The question then arises: where to complaint against stock broker?
There are different platforms where you can raise the concern, but for that,t you need to follow the proper process & steps as described below:
Step 1: Contact Zerodha Customer Support
Always begin with the internal grievance redressal mechanism.
For this, raise a ticket to Zerodha by following the steps below:
- Visit the Zerodha website.
- Search your issue or directly raise a ticket using your registered ID.
- Attach relevant screenshots, transaction IDs, and explanations.
After raising a concern, Zerodha generally takes 24–48 hours to respond, but follow-up might be required.
Step 2: Escalate to Zerodha Grievance Officer
If your concern is not resolved within 7 working days, escalate it.
- Send an email to the Zerodha grievance officer.
- Make sure you include the ticket number, client ID, issue summary, and previous communication.
- Keep your email clear and concise, with all supporting documents.
Step 3: Lodge Complaint on NSE/BSE Investor Grievance Portal
If Zerodha fails to resolve the issue satisfactorily, visit the NSE or BSE exchange portal
For this, you need:
- Zerodha’s SEBI Registration Number (NSE: INZ000031633)
- Your client code
- All proof of correspondence with Zerodha
Step 4: Complaint in SEBI
If the issue remains unresolved, you can approach the regulator. Follow the steps below to register & file your complaint.
- Visit the SCORES portal.
- Register with your PAN and contact details
- File a complaint with full details and attach the proofs
- Mention all earlier attempts to resolve the issue
SEBI expects investors to first approach the intermediary (Zerodha), then the exchange, before coming to SCORES.
Step 5: Arbitration in Stock Exchange
If your complaint involves monetary loss or negligence and you’re still not satisfied, you can initiate arbitration proceedings with NSE/BSE.
- This is a legal process and takes 2–3 months
- Requires submission of a formal application
- Consider guidance from a market lawyer or consultant
Need help with filing a complaint against Zerodha? Register with us now. We will provide end-to-end support in drafting, documenting, and in representing your case in arbitration.
How Much Time Does it Take to Resolve a Complaint Against Zerodha?
Your complaint passes through different steps, and hence, the time depends on the stage and the response of the broker.
In general, if the case is resolved by Zerodha itself, it takes a maximum of 10 days; however, if it reaches to final arbitration stage, then it takes around 90 days to resolve the same.
Here is the quick summary of the same:
| Stage | Where to Complain | Estimated Response Time |
|---|---|---|
| 1 | Zerodha Support (Ticket) | 24–48 hours |
| 2 | Zerodha Grievance Officer | Within 7–10 days |
| 3 | NSE/BSE Investor Portal | 10–15 days |
| 4 | SEBI SCORES Platform | 30 days |
| 5 | Arbitration | Up to 90 days |
Final Thoughts
Zerodha handles lakhs of transactions daily, so occasional issues are bound to occur. But if your concern is serious and affects your capital or trading rights, don’t hesitate to escalate. Follow the above steps systematically and document every stage for a stronger case.
If you’re still struggling with the process, we also help users file complaints, draft emails, and guide them through arbitration. Fill in the details in the form below.
