Every second matters when you’re trading commodities. A delayed order, a frozen screen, or a platform that refuses to load isn’t just a minor technical glitch; it can cost you real money within minutes.
For traders dealing in gold, silver, crude oil, or base metals, even a brief disruption during market hours can mean missed exits, bad fills, or losses that were completely avoidable.
And if you’ve ever faced issues on the MCX (Multi-Commodity Exchange) and felt confused about what to do next, you’re far from alone.
The good news is that you do have options.
This guide walks you through real, documented cases of MCX disruptions and, more importantly, explains exactly what steps you can take if something similar happens to you.
MCX Complaints Reported by Users
The Multi Commodity Exchange (MCX) is the largest commodity derivatives exchange in India, handling nearly 98% of the country’s commodity futures trading by value.
With so much trading concentrated on one platform, even a short technical glitch can disrupt thousands of traders at the same time.
In such moments, traders often report issues like MCX not working, highlighting the immediate impact on their ability to execute trades.
Over the years, MCX has experienced several notable outages and technical issues that drew attention from both traders and regulators.
Below are three documented incidents that highlight how such disruptions can impact the market and its participants.
1. MCX Glitch 2026
On March 17, 2026, traders reported technical issues while trading on the Multi Commodity Exchange (MCX).
Users across multiple brokerage platforms faced problems such as delayed order execution, pending trades, sudden logouts, and temporary difficulty accessing their accounts.
Some traders also noticed irregularities in live price charts during active market hours. The disruption appeared to be short-lived, and normal trading activity resumed later the same day.
The incident highlighted how even brief technical issues can affect trade execution and risk management in fast-moving commodity markets.
2. MCX Glitch 2025
On October 28, 2025, trading on the Multi Commodity Exchange (MCX) was significantly delayed due to a technical issue that prevented the market from opening at its usual 9:00 AM start time.
The exchange later shifted operations to its disaster recovery system, and normal trading began only at 1:25 PM, resulting in a delay of over four hours.
The disruption affected major commodity contracts including gold, silver, crude oil, and base metals.
While trading eventually resumed the same day, the incident highlighted the importance of system stability in markets where traders rely on timely execution and real-time data.
3. MCX Glitch 2024
On July 9, 2024, trading on the Multi Commodity Exchange (MCX) began later than usual after technical issues delayed overnight end-of-day processes.
As a result, the exchange announced that the regular session, which typically starts at 9:00 AM, would instead commence at 10:00 AM.
The delay affected all major commodity contracts, including gold, silver, crude oil, and base metals.
While trading resumed normally once systems were stabilized, the incident highlighted how backend technical processes can directly impact market opening times and trader participation.
How To File a Complaint Against MCX Glitch?
Technical glitches during trading can feel frustrating, but it’s important to know that India’s commodity markets are regulated by the Securities and Exchange Board of India, which oversees exchanges like the Multi Commodity Exchange (MCX).
When major disruptions occur, they are reviewed, and exchanges are expected to provide explanations.
For example, during the October 2025 MCX disruption that delayed trading for several hours, the incident drew regulatory attention and required official clarification.
This shows that there are formal channels in place to address trader concerns.
If you face a similar issue, here’s how to proceed with technical glitch reporting and report the problem through the proper channels.
Step 1: Secure Proof Immediately
As soon as you notice a technical issue, start collecting evidence. Take clear screenshots or screen recordings showing the error message, your open positions, and the time on your device.
Note down key details such as the trading symbol, order type, quantity, price, and order ID if one was generated. If you received any SMS, email, or app notification, save those as well.
Collecting proof early makes your complaint much stronger later.
Step 2: Raise a Formal Complaint with Your Broker
After the incident, create an official support ticket through your broker’s app or website, and also send an email from your registered email ID.
Clearly mention that the issue was due to a technical glitch and explain how it affected your trades.
Attach all screenshots and include important details such as your client ID, date and time of the incident, affected segment, and order IDs.
Step 3: Lodge a Complaint in SCORES
If your broker does not resolve the matter within a reasonable time, you can file a complaint on the SCORES platform managed by the Securities and Exchange Board of India.
Upload your complaint copy, broker responses, and all evidence.
This ensures that your issue is officially recorded and monitored within the regulatory framework.
Step 4: File a Complaint in SMART ODR
If the issue turns into a dispute, for example, if you are claiming compensation and the broker denies responsibility, the matter may move to the SMART ODR (Online Dispute Resolution) system introduced by SEBI.
This process involves mediation and, if needed, conciliation between you and the broker to try to settle.
Step 6: Arbitration in the Share Market
If the dispute is still not resolved through mediation or internal grievance channels, you have the right to initiate arbitration through the exchange.
Arbitration is a formal legal process where an independent arbitrator reviews documents, order records, and communication history before giving a binding decision.
This is usually the final stage in resolving such issues in the Indian securities and commodities market.
If you’re still unsure where to start or which category your complaint falls under, register with us, and we’ll help you file your complaint step by step.
Our team understands the process and can guide you through every stage, from documentation to submission and follow-up.
Conclusion
Technical issues on a trading platform can be stressful, especially when real money is at stake, but they don’t mean you’re left without options.
As seen in multiple incidents across 2024, 2025, and 2026, several traders have reported losses and disruptions during an MCX glitch, affecting participants across different commodity segments.
In many of these cases, regulators have stepped in to review the situation and assess the impact on market participants.
The key is to act quickly and follow the right process: document what happened, report it through official channels, and escalate the matter through the SCORES system managed by the Securities and Exchange Board of India if needed.
Your rights as a market participant are protected; you just need to know how to use the mechanisms available to you.
