Have you ever tried to log into your Motilal Oswal app during market hours, only to find it stuck on the welcome screen?
You’re not alone. Over the past two years, thousands of Indian traders have reported that they cannot access their Motilal Oswal accounts when they need them most.
These issues include apps freezing at the login screen, user credentials not being accepted, password change problems, and complete inability to reach the trading platform.
For traders who need immediate access to manage positions, these moments are absolutely terrifying.
Motilal Oswal Login Issues: Real Cases
Your trading login should work instantly every single time. But what happens when you’re locked out at the login screen?
So, what’s causing these Motilal Oswal login failures? And if you can’t access your account, what should you do?
Let’s examine the actual Motilal Oswal complaints that demonstrate how login failures have impacted Indian traders using this platform.
Case 1: Account Blocked – “Invalid User” Error
According to Consumer Complaints India, one trader with client code JAJM1204 reported a serious login problem. Motilal Oswal suddenly blocked his account.
According to his complaint,
“Every time I tried logging in to my account on your website or Lite Desktop from Last Friday, it’s showing invalid user.”
The trader called customer care the entire week. Every single day. But customer care told him, “They can’t map my account.”
For one full week, he was completely locked out. No trading. No access. Just an “invalid user” error repeatedly. Similar issues were there with eKYC authorization.
Case 2: App Stuck on Welcome Screen
Multiple users complain about the app freezing at the welcome screen.
According to documented user feedback,
“The app gets stuck on the welcome screen. Can’t even reach the login page.”
This is a complete login failure. The trader opens the Motilal Oswal app. It shows the welcome screen. Then it simply freezes.
The user cannot proceed to enter credentials. They cannot access their account at all. The app needs to be force-closed and reopened multiple times.
During market hours, these repeated attempts waste precious minutes. By the time login finally works (if it does), trading opportunities are already gone.
Case 3: Unable to Login Across All Platforms – Orion Lite, MO Trader, MO Investor
According to A Digital Blogger analysis published in October 2024, a generic problem faced by traders and investors is this: “The Motilal Oswal trading platforms are unable to get logged in, be it Orion Lite, MO Trader, or MO Investor.”
This means the login problem isn’t limited to just one app or platform. It affects ALL Motilal Oswal login portals simultaneously.
According to the report: “Here, the first opportunity to enter into the stock at the right time gets missed out, and due to this, the trader makes another move by shifting to a reliable stockbroker.”
Case 4: User Credentials Not Supported by the Platform
According to the same documented analysis, another login problem is: “The user credentials do not get supported by the platforms to enter into the app.”
This means traders enter their correct User ID and password. But the Motilal Oswal system rejects them. The credentials are not being recognized or validated properly.
Traders know their login details are correct. They’ve been using them for months or years. But suddenly, the platform refuses to accept them.
This forces traders to go through password reset procedures. But even that process can have delays during critical market hours.
Case 5: Problem Changing Password
According to user complaints documented in the analysis, “The problem is changing the password.”
When traders want to change their Motilal Oswal login password for security reasons, the system doesn’t allow it smoothly. The password change function has bugs or doesn’t work at all.
This creates a security risk. If traders suspect their password is compromised, they need to change it immediately. But if the system won’t let them, their account remains vulnerable.
Case 6: April 2025 – Official Technical Glitch Reported to NSE
In April 2025, Motilal Oswal reported a technical glitch to the NSE, which affected its trading platform.
While specific details weren’t publicly disclosed by Motilal Oswal, according to the analysis, “Such glitches typically cause issues like order placement failures, delayed market feeds, login problems, or stuck trades during live market hours.”
The fact that login problems are specifically mentioned among typical effects of such glitches confirms that login issues are a recurring problem pattern with Motilal Oswal’s technical infrastructure.
According to the report: “Though the glitch was isolated and not exchange-wide, it was serious enough to be officially logged by NSE, indicating a notable impact on users during the trading session.”
This was not a minor bug. It was significant enough that NSE felt it necessary to officially record it.
Why Motilal Oswal Login Issues Happen?
Motilal Oswal is one of the leading brokers in India. However, there are a few reasons that the app gives unexpected experiences to its users.
Below are some of the top reasons for login issues and other technical issues in Motilal Oswal:
- Ransomware Attack Impact (Early 2024)
According to documented information, in early 2024, Motilal Oswal confirmed it had detected and neutralized a ransomware attack.
While they assured investors that operations were restored quickly and no client data was compromised, the incident revealed vulnerabilities.
After ransomware attacks, companies typically implement additional security layers. These extra authentication steps can cause login slowdowns, credential validation delays, and system freezes.
- July 19, 2024 – CrowdStrike/Microsoft Global Outage
On July 19, a CrowdStrike update caused Microsoft systems globally to crash. For traders using Motilal Oswal, this meant failed trades, delayed settlements, and hours of unresponsive screens.
Even though the outage wasn’t directly Motilal Oswal’s fault, the impact was massive. According to the report: “Many users took to Twitter to vent, saying, ‘We’re stuck watching opportunities pass us by while the app is dead.'”
When the underlying Microsoft infrastructure fails, login systems that depend on it also fail. Traders cannot authenticate their credentials because the backend systems are down.
- Backend Authentication System Bugs
According to documented user complaints, the login validation system has bugs. The platform refuses to accept correct credentials. Password change functions don’t work properly.
These point to defects in Motilal Oswal’s authentication code that haven’t been fixed. The login verification system is not functioning reliably.
- App Performance Issues
According to documented user feedback on Google Play Store and App Store, the MO Trader and MO Investor apps face dissatisfaction from users.
The apps show bugs. The apps freeze at the welcome screen before login can even be attempted.
These performance issues prevent traders from reaching the login screen, let alone completing the login process.
How to Complaint Against Motilal Oswal?
If you’re facing login problems with Motilal Oswal, follow these steps:
Step 1: Try Basic Troubleshooting
Before filing a complaint, try:
- Force close the app completely and reopen
- Clear Motilal Oswal app cache and data
- Uninstall and reinstall the app
- Try logging in from a web browser instead
- Try a different device (phone/laptop/tablet)
- Check your internet connection stability
If login still fails after all attempts, proceed to complain.
Step 2: Contact Motilal Oswal Support Immediately
- Use in-app support if you can access it partially
- Raise a ticket through the Motilal Oswal website contact form
- Attach all screenshots
- Mention that you cannot login
Step 3: Complain to Stock Exchanges
For Equity Login Issues:
For Commodity Login Issues:
- MCX Investor Grievance
- NCDEX Helpline
Submit a complaint explaining that you cannot access your trading account to manage positions.
Step 4: File a complaint in SEBI
If login problem persists beyond 30 days without resolution:
- Register as an investor
- File a complaint against Motilal Oswal Financial Services Limited
- Category: “Platform Access Issues”
- Upload all evidence
- State financial impact, if any
Need Help?
Cannot login to Motilal Oswal during critical trading hours?
Are you stuck on the welcome screen while the market moves? Have your credentials been rejected repeatedly?
Register with us, and we’ll guide you through the complete complaint and escalation process.
We help traders:
- Document login failures with proper evidence format
- File complaints with Motilal Oswal support correctly
- Escalate to SEBI and exchanges when needed
- Represent cases in arbitration if required
- Demand compensation for missed opportunities
Don’t let login failures lock you out of your own money. Your trading account should be accessible instantly when you need it.
Contact us today to register your complaint.
Conclusion
Motilal Oswal login issues are documented and recurring, affecting Indian traders during periods when the platform is reported as Motilal Oswal not working.
Cases include apps freezing at welcome screens, inability to login across all platforms (Orion Lite, MO Trader, MO Investor), user credentials not being accepted, password change failures, and officially reported technical glitches to NSE.
Motilal Oswal is a SEBI-registered broker with registration number INZ000158836. The company has been operating since 1987.
But their login system has serious reliability concerns based on documented user complaints and official exchange reports.
Login problems include: welcome screen freezes preventing login attempts, credential validation failures, password management issues, platform-wide login outages, and technical glitches significant enough to be reported to NSE.
For any trader, reliable login access is absolutely non-negotiable. It’s the gateway to everything. When login fails, you’re completely helpless. Your positions are at risk. Money is at risk.
Your broker must provide instant, reliable login access to your own account. When the welcome screen freezes or credentials get rejected, you’re locked out of your own money during the most critical trading moments.
Stay alert. Document failures. Demand reliable access.
