Quick Summary
The Myntra impersonation scam uses the Myntra name to collect fees from shoppers. News reports from 2017 and 2019 describe call centres posing as Myntra staff, offering lucky draw prizes and cashback. A 2024 fact check found a fake festival gift link. Task jobs in the Myntra Mall name appear only in user complaints. Myntra’s own advice in 2017 was to share no personal information and to pay only through links on its official website. Here is what was reported.
A call comes in, and the caller says you have won a prize from Myntra.
In some reported cases, the caller even knew the customer’s order details, which made the offer sound real.
That is how the Myntra impersonation scam has been described in news reports from India since 2017.
This article walks through those reports, explains how the tricks work, and shows how to check an offer before you send a rupee.
What Is Myntra?
Myntra is an Indian online fashion and lifestyle retailer. News reports describe it as a Flipkart-owned company.
Customers place orders, ask for refunds, and contact support through its app, website, and toll-free helpline.
Those touchpoints are exactly what fake callers borrow.
An order or a refund gives them a believable reason to contact you.
What Is a Myntra Impersonation Scam?
This section explains the idea in plain words and lists the three forms that appear in the reports.
In a Myntra impersonation scam, someone pretends to be Myntra to get your money or personal details.
The Myntra name is only the costume.
It belongs to the wider family of the impersonation scam, where a trusted brand, officer, or company is copied to lower your guard.
Three forms show up in the reports:
- Prize and lucky draw calls. The caller says you won something and asks for a fee or a purchase first.
- Cashback and discount offers. The caller offers money back on past orders, then asks for a registration amount.
- Gift links. A message or ad promises a phone or gadget and sends you to a lookalike page.
Notice who loses money in each form. It is the shopper, not Myntra.
One widely reported Myntra case is a different matter.
Business Today reported that fake customers placed bulk orders and claimed false refunds, costing Myntra about Rs 1.1 crore.
That is fraud against the company, and it is not covered here.
Myntra Impersonation Scams Reported in India
The cases below come from news reports and one fact check.
They are grouped by the type of trick, with the year on each, so you can see how the method changed.
1. Fake Lucky Draw and Prize Calls in 2017
Two reports from late 2017 describe callers using the Myntra name to promise prizes.
Bengaluru, November 2017. Deccan Chronicle reported that Myntra filed a complaint with the Bengaluru Cyber Crime Police after many customers complained over about a week.
The report says fraudsters allegedly used fake combo offers.
According to the DCP quoted, they called from private numbers, claimed to represent Myntra, and sent payment links.
One customer said she was told to shop for Rs 4,000 to claim a “bumper prize”.
She was asked to send product codes and pay through Paytm. The report gives no total for victims or losses.
Lucknow and Delhi, December 2017. Hindustan Times reported that the Uttar Pradesh Special Task Force raided a call centre in Dwarka, Delhi, with Delhi Police.
The report says callers posed as Myntra representatives and told customers they had won a lucky draw.
Customers were asked to pay a fee into a bank account before the prize could be delivered.
About Rs 32 lakh was collected from 590 customers, according to the report.
Some victims complained to Myntra’s toll-free helpline, which helped expose the scheme.
Police arrested 18 people and seized 26 mobile phones, a laptop, documents for eight bank accounts, and Myntra customer data.
An FIR was registered at the Noida cyber police station.
2. Fake Cashback Calls That Used Order Data in 2019
By 2019, the pitch had moved from prizes to money back on orders you had already placed.
Inc42 reported on 29 November 2019 that Noida police arrested 45 people at a fake call centre run from two offices.
The gang allegedly held Flipkart and Myntra user data, including names, email IDs, shipping addresses, purchase history and order IDs.
Callers claimed to be from the companies and offered cashback on past purchases, or a 10 to 20 percent discount on the next one.
To get it, customers had to pay a registration amount of Rs 3,000 to 10,000 by UPI or an online transfer, according to the report.
The alleged head of the gang had not been arrested when the report was published.
Police were still investigating how the data was obtained.
3. Fake Festival Gift Link in 2024
The newest documented case is not a call centre. It is a message that spreads by itself.
On 16 April 2024, CyberPeace published a fact check of a WhatsApp message and social media ad.
It promised an iPhone 15, AirPods, and smartwatches as a Myntra festival promotion.
Users were asked to take a short quiz, then play a spin-to-win game.
The last step asked them to share the offer on WhatsApp to claim the prize.
The link mentioned myntra.com but led to a different domain, registered only days earlier.
CyberPeace found no credible source or official Myntra notification for the offer.
The sharing step is the clever part. Every victim becomes a messenger for the next one.
How Fake Callers Knew the Customer’s Order Details
The December 2017 report says police seized Myntra customer data from the call centre.
The 2019 report lists the types of data the gang allegedly held: names, email IDs, shipping addresses, purchase history and order IDs.
The 2019 report adds that police were still investigating how that data was obtained.
Neither report says how it happened, so this article does not guess.
What matters for you is simple. A caller who quotes your name, address, or order is not proof that Myntra is calling.
Personal details in the wrong hands are one of the quieter dangers of cyber crime, because they make every later trick sound believable.
If a caller proves they know your order, do not confirm anything extra.
Hang up and contact Myntra through its app instead.
Fake Myntra Mall Task Jobs
A different kind of Myntra claim shows up in job offers.
This section explains what users describe and why it is treated as a warning sign, not a proven case.
Users on consumer complaint forums describe WhatsApp or Telegram offers of part-time task work in the name of “Myntra Mall”.
I found no news report on this, and the complaints are not verified, so there is no case study here.
The pattern in those complaints is consistent.
A small first payout builds trust, then a deposit is needed to unlock more tasks or release earnings.
Watch for these signs:
- A job offer arrives in chat from a number you do not know.
- You must pay a deposit to start, continue, or withdraw.
- The “earnings” show on a website you cannot verify.
- More tasks are needed before you can take your money out.
A real employer does not ask you to pay to work.
How to Check a Myntra Offer Before You Pay?
These checks take a few minutes and work for calls, messages, and links alike. Do them before you pay anything.
- Open the offer yourself. Go to the Myntra app or type the website address in your browser. Do not tap the link you were sent.
- Never pay to receive a prize. In 2017, Myntra told customers to pay only through links on its official website and to share no personal information.
- Keep codes and OTPs private. The 2017 callers asked for product codes. No genuine prize needs them.
- Look closely at the web address. The 2024 fake used a different domain behind a link that mentioned myntra.com.
- Pause when the offer asks you to share it. A message that needs ten forwards before you win is built to spread, not to reward.
If the offer came by phone, you can check whether a phone number is a scam before you call back or reply.
Paid a Fake Myntra Caller? Do This First
If money has already left your account, speed matters more than anything else. These are the first four moves.
- Call your bank at once. Ask them to flag the payment and block further debits from that account or card.
- Report the fraud. Use the National Cyber Crime Reporting Portal or call the helpline.
- Save the evidence. Keep call logs, the number, the message, payment screenshots, and the link you were sent.
- Tell Myntra.In the 2017 Lucknow case, victims who complained to the Myntra helpline helped expose the scheme.
The steps in more detail are in our guide on what to do if online fraud happens.
Once you have a complaint number, keep it safe. You will need it for every follow-up.
Did a caller who knew your Myntra order ask you for a fee, and now you are unsure what to do next?
You can begin by filing a cyber crime complaint with the right details in place. If you would like help with that, Register with us.
Conclusion
Every Myntra case in this article shares one pattern. Someone asked for money or a share before giving anything back.
Check the offer in the app, pay nothing to receive a prize, and keep your complaint number safe so you can follow your cyber crime complaint status.
Report. Recover. Stay Fraud Free.
Frequently Asked Questions
Reports from 2017 describe fake callers making this claim, and Myntra asked customers not to share personal information. Check any prize in the app before you act.
Be careful if the caller asks for a fee, product codes, an OTP or a payment through a link. Hang up and contact Myntra through its app.
I could not verify it. Users on complaint forums describe deposits needed to withdraw earnings, and I found no news report. Do not pay to start or withdraw.
Call your bank at once, report on the National Cyber Crime Reporting Portal or call the helpline, and save the number, messages, and payment proof.
Be careful, especially if it asks you to share the offer first. In 2024, CyberPeace found no official Myntra notification for one such gift offer. Open the app to check instead of tapping the link.
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