Many traders realise something is wrong only after the market opens. You log in to the trading app to place an order, but the app keeps loading, the login fails, or the order does not go through.
When this happens, the first reaction is usually to search online for “Sharekhan app not working” to check whether others are facing the same issue.
In most cases, users are referring to the Sharekhan Trading App, the mobile trading platform offered by Sharekhan Limited.
Investors use this platform to access stock market segments such as equities and derivatives through exchanges like the National Stock Exchange of India.
Modern trading apps depend on several technology systems working together. If any part of that system faces a disruption, traders may experience issues such as login failures, delayed orders, or temporary platform outages.
Because trading activity now happens largely through electronic platforms, regulators like the Securities and Exchange Board of India have created frameworks to monitor and address technical incidents.
This article looks at how technical glitches in trading platforms are defined, what exchange disclosures show about system incidents, how such disruptions can affect retail traders, and what steps investors can take if they face trading platform issues.
Sharekhan Trading App Technical Glitch Review
Sharekhan Limited operates the Sharekhan Trading App, which allows investors to trade in equities, derivatives, and other market segments.
It has recently been acquired by Mirae Asset Financial Group and is now rebranded as Mirae Asset Sharekhan.
Through this platform, traders place orders that are routed to exchanges such as the National Stock Exchange of India.
Behind a simple trading app interface, several systems work together to process every order.
The mobile app connects to the broker’s backend servers, which are linked to the order management system.
This system then communicates with the exchange infrastructure where trades are executed.
If any part of this chain faces disruption, traders may encounter issues such as login failures, delayed order execution, or temporary platform outages.
Even a short disruption in these systems during market hours can affect a trader’s ability to place or manage trades.
Regulators use the term technical glitch in stock market to describe disruptions in electronic trading systems that affect normal trading operations.
According to the framework issued by the Securities and Exchange Board of India, a technical glitch may occur when a broker’s systems experience failures that interrupt trading activity or prevent investors from accessing trading services.
For retail traders, such issues may appear in different forms, including:
- Sharekhan login issues that prevent access to the dashboard.
- Delays in order execution.
- Server outages during trading hours.
- Order management system errors.
- Connectivity problems between the broker and the exchange.
While some disruptions may be brief, they can still affect trading activity if they occur during active market hours.
What Brokers Must Do During a Technical Glitch?
To improve transparency in electronic trading systems, regulators require brokers to follow a defined reporting process whenever a technical glitch occurs.
If a broker experiences a system disruption, the incident must be reported to the stock exchange within two hours of detection. The broker must also inform affected clients about the disruption.
After the initial report, the broker is required to investigate the issue and submit a detailed Root Cause Analysis explaining the reason for the glitch and the corrective measures taken.
Exchanges monitor these disclosures and publish information about technical glitches reported by trading members.
This framework helps ensure that system disruptions are documented and reviewed from a regulatory perspective.
Sharekhan Technical Glitch Complaints
The Sharekhan Trading App is used by a large number of investors across India.
Sharekhan Limited has been operating in the brokerage industry for many years and serves lakhs of clients who access the markets through its trading platforms.
When a trading platform with a large user base faces system disruptions, even a short outage can affect multiple traders at the same time.
Many investors rely on mobile trading apps to monitor prices, place orders, or exit positions during market hours.
If the platform becomes temporarily inaccessible, it can immediately interrupt trading activity for active users.
Stock exchanges publish disclosures about technical glitches reported by trading members. These disclosures provide visibility into system disruptions experienced by broker platforms.
The table below summarises technical glitches reported by Sharekhan based on disclosures published by the National Stock Exchange of India.
| Financial Year | Technical Glitches Reported |
|---|---|
| 2023–24 | 5 |
| 2024–25 | 5 |
| 2025–26 | 4 |
The disclosures show that technical glitches have been reported in several recent financial years. The number of incidents remains relatively consistent, which suggests that system disruptions have appeared periodically rather than being confined to a single year.
These numbers may appear limited at first glance, but they should be viewed in the context of trading systems where reliability is critical.
Each reported glitch represents a disruption that affected the broker’s electronic trading infrastructure and required disclosure to the exchange.
In a live trading environment, even short system interruptions can affect traders who are actively placing or managing orders.
When disruptions occur during market hours, they may prevent investors from executing trades, managing positions, or responding to sudden price movements.
Impact on Retail Traders
When a trading platform experiences disruptions, traders may encounter several practical challenges.
Possible impacts include:
- inability to exit open positions
- missed trading opportunities
- delays in order execution
- execution risk during volatile market conditions
For many retail traders, timing plays a key role in trading decisions. Even a short interruption in a trading platform can limit a trader’s ability to react to market movements or execute trades at the intended price.
How to File a Report Against a Technical Glitch?
If a trading platform issue occurs, investors should take a few practical steps to document the problem and report it properly.
Acting quickly and keeping records can help if the issue later turns into a dispute.
Step 1 – Contact the Broker
The first step is to contact the broker’s customer support team and report the issue. Traders can reach out through the broker’s support channels such as customer care numbers, email, or in-app support.
Step 2 – Keep Evidence
It is important to keep records of the issue. Useful evidence may include:
- screenshots of the error or login issue
- order logs showing failed or delayed orders
- timestamps showing when the problem occurred
Proper documentation can be helpful if the issue needs to be escalated later.
Step 3 – File a Complaint in SCORES
If the issue is not resolved by the broker, you can register a complaint with the SEBI (Complaints Redress System or SCORES) platform.
This system allows investors to report issues related to stock brokers and trading services.
Step 4 – File a Complaint in NSE
Investors may also escalate the issue through the investor grievance mechanism available at exchanges such as the National Stock Exchange of India.
Exchanges review such complaints and may guide investors through further dispute resolution mechanisms if required.
Keeping clear documentation of the incident can make the complaint process more effective and support the investor’s case if further review becomes necessary.
Step 5 – Arbitration in Share Market
If the dispute continues, investors can proceed further by opting for arbitration through the stock exchange.
As part of this process, you may first lodge a report in SMART ODR, where the case is reviewed before moving to arbitration, and an independent authority examines the evidence submitted by both parties to reach a decision.
This process follows a structured approach and is designed to ensure both sides are given an opportunity to present their case.
Need Help?
Technical issues on trading platforms can sometimes lead to disputes, especially if traders believe that system disruptions affected their orders or trading activity.
In many cases, investors are unsure about the correct process for escalating such issues or pursuing further action.
If you are facing an unresolved issue with a broker or a trading platform, you can register with us for guidance on the available options and the possible next steps for resolving the matter.
Conclusion
Trading today largely happens through mobile and web platforms, which means investors depend heavily on technology to access the markets. While trading apps are designed to operate smoothly, technical glitches can occasionally occur in electronic trading systems.
Exchange disclosures show that system disruptions have been reported by Sharekhan Limited in recent years.
When such issues arise during market hours, they may affect traders who rely on the platform to place or manage their trades.
Because of the potential impact on investors, regulators such as the Securities and Exchange Board of India require brokers to report and investigate technical glitches.
This framework is intended to improve transparency and ensure that system disruptions are properly documented.
For traders, the practical takeaway is to stay alert when platform issues occur, keep records of any disruptions, and report the issue through the appropriate channels if it remains unresolved.
