Zerodha Reviews

If you’re planning to open a trading account, Zerodha is probably one of the first names you’ll hear, and for good reason.

Zerodha has built a reputation for offering a clean, user-friendly platform with affordable pricing, making it especially appealing to beginners looking for a smooth entry into the markets.

However, no broker is without flaws. As you research further, you’ll come across various Zerodha reviews and complaints shared by users across different platforms.

These concerns are important to consider, particularly when your hard-earned money is involved.

Let’s take a closer look at the types of complaints users report and understand what steps you can take if you ever face an issue with Zerodha or its trading app.

Zerodha Complaint 2026

Zerodha is one of India’s largest and most trusted discount brokers, known for its low-cost trading, clean interface, and beginner-friendly tools. 

It offers services across equity, F&O, commodities, and mutual funds, all through a smooth app and web platform.

Over the years, Zerodha has built a strong reputation for transparency and affordability, becoming the first choice for many new and experienced traders in India.

However, before you open a demat account with the broker, it is important to check its current reviews and complaints registered on the exchange.

Most of the users have raised concerns about issues like sudden order rejections, delays in fund settlement, technical glitches during peak market hours, and slow or repetitive customer support responses. 

These problems don’t affect everyone, but they show that even a top broker has areas where users need to stay cautious and informed.

Here is the YoY data of Zerodha complaints with respect to its client base. 

Summary Table: Clients, Complaints & Complaint %

Financial Year	Active Clients	Total Complaints	% of Complaints w.r.t Clients
2021–22	6,277,434	543	0.0086%
2022–23	7,287,148	446	0.0061%
2023–24	7,287,148	567	0.0078%
2024–25	7,888,964	1,078	0.0137%

If you look at the numbers over the four years, the client base has grown significantly, from 6.27 million to nearly 7.89 million. That’s a substantial increase in scale.

What’s interesting, though, is that complaints have remained extremely low as a percentage of total clients, consistently well under 0.02% every single year.

Even in 2024–25, when complaints rose to 1,078, they still account for just 0.0137% of the total client base. In simple terms, out of every 10,000 clients, only about 1 to 2 clients raised a complaint.

That said, while the percentage is very low, it is not zero. The existence of complaints, however small, highlights that issues can arise, and users should remain informed and cautious.

A low complaint ratio reflects overall operational efficiency, but individual investors must still exercise due diligence, understand platform processes, and stay aware of grievance redressal mechanisms to safeguard their interests.

Now, if we look at how complaints were handled, most of them were resolved through the exchange grievance mechanism every year.

Summary Table: Complaints Resolved

Out of hundreds of complaints annually, only 4 cases escalated to arbitration in each of the first three years, and none in 2024–25.

That’s a very small number, especially considering the size of the client base. It suggests that the majority of issues are being resolved at the grievance level itself, without needing formal dispute escalation.

In practical terms, very few matters are reaching a stage where external adjudication is required, which generally indicates effective early-stage complaint handling and dispute resolution mechanisms.

Types of Zerodha Complaints 

• Type I: Payment Related Problems 
• Type II: Securities-Related Issues
• Type III: Document-Related Problems 
• Type IV: Unauthorized Trades/Misappropriation of Client’s fund 
• Type V: Service Related Issues 
• Type VI: Closing Out / Squaring Up Issues
• Type IX: Miscellaneous issues 

Summary Table: Types of Zerodha Complaints

Complaint Type	Description	2021–22	2022–23	2023-24	2024–25
Type I	Delay in payment	44	67	39	38
Type II	Non-receipt / delay in securities	–	–	–	39
Type III	Non-receipt of document	12	12	6	2
Type IV	Unauthorised trading	81	39	42	129
Type V	Service related	191	82	350	596
Type VI	Square off related	–	–	–	32
Type VIII	IPO related	9	1	1	34
Type IX	Others	232	129	129	210

When you look at the table, one thing becomes immediately clear: most complaints aren’t about major financial failures. They’re largely about service experience.

1. Zerodha Service-Related Issues

Across all years, service-related complaints (Type V) form the biggest chunk. And in the more recent years, they rise sharply.

What does that suggest? As the client base grows into the millions, operational friction naturally increases. More users mean more support tickets, more platform queries, and more day-to-day service interactions. This pattern typically reflects scaling challenges rather than serious compliance problems.

2. Zerodha Type IX Complaint

The “Others” (Type IX) category remains significant every year.

For a reader, this signals two possibilities:

• Either many small issues are being grouped together, or
• There isn’t enough granular classification in public reporting

It doesn’t necessarily mean higher risk, just broader categorization.

3. Zerodha Unauthorised Trading

There’s a noticeable jump in unauthorised trading complaints (Type IV) in 2024–25.

That might sound concerning at first glance. But when you step back and compare it to the total client base (which runs into millions), the numbers are still extremely small in proportion.

Often, such spikes in unauthorised trading complaints correlate with higher trading activity, volatile market conditions, or increased scrutiny from investors who actively review their trade logs and account statements.

4. Zerodha Delay in Payment & Securities Issues

Categories like:

• Delay in payment
• Non-receipt of securities
• IPO-related complaints

remain relatively low across most years.

Zerodha Technical Glitch

In addition to client complaints, it is also important to review the occurrence of technical glitches over the years.

For a technology-driven brokerage platform, system stability plays a critical role in maintaining user trust and ensuring uninterrupted trading activity.

Issues like Kite Zerodha Glitch events often draw attention because traders depend heavily on real-time execution and accurate data.

The following table presents the number of reported technical glitches across recent financial years:

Financial Year	Number of Technical Glitches
2023-24	8
2024-25	2
2025-26	4

Zerodha User Complaints

However, being a big name in the industry doesn’t mean perfection. There are some complaints that have been raised by Zerodha’s clients. Some of these issues are posted online, whereas some reached the arbitrator.

Let’s dig deep into the issues: 

Recently, Zerodha has been getting heat from some users online who say they’re facing intermittent problems, mainly with charts and API performance.  

A few users posted on X that charts have been acting up for days, while one user even shared what looked like API error logs and claimed something was “wrong with Zerodha.”

What people are really upset about isn’t just the glitch, but it’s the back-and-forth. 

Some users questioned why Zerodha was asking customers for basic troubleshooting details, saying a platform of this scale should already know when API calls are failing through its own monitoring and logs.

For investors and traders, this matters because even short disruptions can delay decisions. 

Long-term investors may only feel inconvenience, but active traders, especially those who rely on charts or API-based strategies, can be hit harder if data or execution becomes unreliable at the wrong time.

Zerodha Complaints on Google

Across community platforms like MouthShut, Quora, and Trustpilot, Zerodha reviews often come from users sharing real trading or account-related frustrations.

1. One user says that during the expiry week, their account suddenly showed a big negative balance and high margin usage, and they were unable to place new buy orders even though they believed funds were available. 

They also claim the support executive didn’t explain the calculation clearly, spoke in an unprofessional way, and warned about squaring off and extra charges, which made the user feel their money was being blocked due to “hidden rules.”

2. Some Quora-style reviews focus more on reliability, saying the low brokerage doesn’t matter if the platform faces technical issues or downtime when traders urgently need to enter or exit positions. 

3. Another short review uses strong language to warn that weak support and poor platform experience can hurt a trader’s capital, implying that people who trade actively should be careful.

4. Other reviews highlight operational issues like account-opening or compliance delays, repeated document re-uploads (including NRI demat complaints), and slow resolution on basic profile/KYC changes, leaving users feeling stuck with unclear timelines and poor communication. 

Alongside these personal stories, your screenshots also show low overall ratings and a heavy share of 1-star feedback, reinforcing the same theme.

Users are mainly upset about service quality and problem-handling rather than just pricing.

Zerodha Arbitrations

As India’s largest discount broker, Zerodha has millions of users and is often praised for its low brokerage, clean interface, and tech-driven approach to trading.

But with such a massive user base, complaints are inevitable.

From sudden margin shortfalls and order rejections to platform glitches during volatile market hours, many traders find themselves frustrated when things don’t go as planned. 

Most issues get resolved through customer support or the exchange’s grievance mechanisms. However, some disputes go a step further, ending up in formal arbitration proceedings under SEBI and stock exchange rules.

Here are the details of a few arbitrations filed against the broker:

Case 1: Disputed margin shortfall + sudden square-off

Mr. Jethi Subhash Chandra Saurabh (client) filed an arbitration against Zerodha Commodities Pvt. Ltd. In this case, we represented our client and fought for their rights. 

The client alleged that Zerodha’s RMS squared off his open commodity positions on 2 April 2024 without giving him proper warning or a real chance to add funds. 

He said this sudden square-off caused a large loss of ₹10.39 lakh.

He also pointed out that some lots were squared off and then 2 lots were later restored, which made him feel the margin calculation and the action itself were not handled carefully.

Penalty imposed 

The arbitrator imposed the penalty and asked Zerodha to pay ₹10,39,000 to the client as the award amount.

Key lessons for others

• Always keep a cushion in your trading account; margins can jump suddenly after a new trade.
• If a broker squares off, immediately save proof: margin screenshots, ledger, contract notes, SMS/email history, and timestamps.
• Exchanges/SEBI framework expects upfront margin discipline, so if the broker claims “margin shortfall,” ask for the exact margin computation and the time it becomes short. 

Case 2: Zerodha “Technical Glitch” Dispute 

Mr. Sunil Tukaram Salunkhe (client) filed against Zerodha Broking Ltd. He claimed ₹2,49,000 for losses and charges, saying Zerodha’s Kite platform had serious problems. 

Further, he argued that there was an hour-long “hang” on 4 Jan 2021, leading to poor execution and loss, and a stop-loss failure on 1 Feb 2021, causing another loss. 

He also said his support tickets were closed without solving the issue.

Zerodha denied any glitch, saying logs/bulletins showed normal functioning and that the charges were as per the signed account terms.

Penalty imposed 

No penalty on Zerodha. The sole arbitrator dismissed the claim entirely because the client couldn’t prove the glitch or properly support the loss calculation with solid evidence.

Key lessons for others

• “Technical issue” complaints need hard proof: same-day ticket, screenshots, screen recordings, order/trade IDs, time-stamped error messages, and broker responses.
• Raise disputes quickly; older claims often fail because they look stale and become difficult to verify against system records.
• Arbitration is meant to be a quicker dispute resolution route when exchange complaint resolution doesn’t satisfy a party, but it still needs evidence and not just frustration.

How to Complaint Against Zerodha?

Handling complaints against brokers, preparing arbitration cases, or navigating platforms like SEBI SCORES or SMART ODR can feel overwhelming.

That’s exactly where we step in. Our goal is to make the entire process smooth, structured, and stress-free for you.

Step 1: Documentation Assistance

We help you gather, organise, and structure every document you need to trade statements, ledger reports, contract notes, call logs, screenshots, emails, and more. Your case becomes stronger because your evidence is complete, clear, and professionally arranged.

Step 2: Drafting Your Complaint

A well-written complaint can make all the difference. Our team prepares clear, accurate, and professionally formatted drafts tailored specifically for NSE, BSE, SEBI SCORES, and SMART ODR.

Step 3: Platform Filing Support

Whether you’re submitting your grievance on SCORES or filing through SMART ODR, we guide you through the entire submission process. Every detail is filled in correctly, so your application isn’t delayed or returned.

Step 4: Escalation Guidance

If your complaint needs to go beyond the broker, we show you the right escalation path, whether it’s approaching the stock exchange, initiating IGRP, or preparing for arbitration. You’re never left guessing what to do next.

Step 5: End-to-End Case Management

Once you register with us, we track your case from beginning to end. We remind you of deadlines, help you prepare responses to regulator queries, and ensure nothing gets missed at any stage.

Step 6: Support During Counselling & Arbitration

If your matter progresses to counselling or arbitration in the stock market, we help you prepare strong statements, organise your evidence, and get ready with confidence.

You’ll know exactly how to present your side clearly and effectively.

When you register with us, you avoid the stress of complicated procedures, confusing paperwork, and drafting errors.

We take over the technical side, so you can focus on your recovery and peace of mind.

Conclusion

Zerodha is a strong platform, but issues can still happen. A sudden square off, system error, or wrong margin call can cause heavy loss.

When something feels unfair, you should act quickly and follow the right steps.

With proper proof and support, you can get justice through scores, the exchange, or arbitration.

Make every decision with full awareness. Your money deserves safety, clarity, and accountability.