If your broker messes up, your first instinct is to tweet, right?
But SEBI stock market complaints work differently.
There’s a proper route. And if you follow it, your chances of resolution improve a lot.
This guide covers how to complain to SEBI online, who to contact, and a simple letter format.
How to Lodge a Complaint in SCORES?
SEBI’s own SCORES portal, which clearly states that you must first raise the grievance with the broker. Using their official grievance officer route.
However, if you are done with reporting broker’s compliance and not getting an appropriate resolution, then you can file a complaint with SEBI using the SCORES portal.
Here are the steps to file a complaint against a broker on the SCORES portal:
- Start with SCORES registration. You’ll need basic identity details.
- Then select the broker as the entity.
- Explain the complaint in plain language.
- Attach proof like emails and statements. Then submit and track the status online.
- SCORES also has a mobile app.
However, one must consider the timeline to file such complaints. As per SEBI, one can file a complaint against stock broker within one year of the cause.
SEBI Complaint Against Broker Letter Format
Sometimes you need a written complaint. Maybe for the broker first. Or for documenting your story cleanly.
Here’s a simple, usable format. Keep it short, factual, and proof-based.
| Subject: Complaint against <Broker Name> for <Issue> To, The Grievance Redressal Officer <Broker Name> Client details: Name: Client Code: PAN: Registered mobile/email: What happened: On <date>, I faced <issue>. This impacted <trades/funds/access>. I contacted support on <date> via <email/ticket>. What I want: I request <refund/rectification/reversal/closure>. Please resolve within the prescribed timeline. Evidence attached: Account statement/ledger Emails and ticket IDs Screenshots Bank proof, if money is involved Declaration: All information shared is accurate to the best of my knowledge. Signature Name Date |
This format works because it’s structured. And it doesn’t sound emotional. That matters in financial complaints.
Here are the guidelines to file a complaint in SEBI SCORES:
- One line on the issue.
- One line on impact.
- One line on what you want.
- Then attach proof.
Example:
“Unauthorized trades were placed on <date>.”
“This caused loss of ₹X and margin block.”
“I request a reversal and an investigation report.”
That’s it. No long storytelling needed.
How To File a Complaint Against Stock Broker?
If you paid losses due to mis-selling, or joined “VIP tips” groups via a broker link, you still have options.
If you register with us, we guide the process end-to-end.
- We help you organise evidence such as ledgers, contract notes, payment proofs, call logs, chats, and emails so that your complaint is strong from day one.
- We draft complaints in the correct format for NSE, BSE, SEBI SCORES, and SMART ODR, ensuring nothing essential is missed.
- We also provide filing and escalation support, guiding you step by step and helping you move your case forward if the first level doesn’t resolve it.
- And if your matter reaches conciliation or arbitration in stock market , we assist you in preparing documents and responses so you’re confident and ready.
Our role is simple. We handle the process so that you can focus on recovery.
Conclusion
Filing a SEBI complaint against broker is doable.
But the order matters. Start with the broker’s grievance route first. Then file on SCORES within the time limit.
You can check your SEBI complaint status along with timelines, and if the money dispute is still unresolved, escalate the matter through SMART ODR.
The best part?
Once your proof is clean, the process becomes much easier.
