Swastika Investmart Limited is an Indian stock brokerage and financial services company that helps people invest and trade in the financial markets.
The company offers services like trading in stocks, commodities, currencies, and derivatives. It also allows investors to participate in mutual funds and IPOs through its platform.
In simple terms, Swastika Investmart acts as a bridge between investors and the stock market. It provides the tools and platforms people need to buy and sell investments.
It is reliable but not above having complaints registered against itself.
Dive deeper into the complaints analysis of Swastika Investmart Limited to understand if this platform is a good fit for you or not.
Swastika Investmart Unauthorised Trading Complaints
To understand the situation better, it is important to analyse the trends in total clients, the number of complaints filed, how many of those complaints were resolved, and how many were related to unauthorised trading.
When we break down the numbers year by year, a few concerning patterns begin to emerge.
Here’s the detailed analysis for further discussion:
| Financial year | Total clients | No. of complaints | % of complaints w.r.t. Total clients | Resolved complaints | % resolved w.r.t. total complaints | Arbitrations |
| 2022-23 | 80568 | 83 | 0.10 | 79 | 95.18 | 1 |
| 2023-24 | 80568 | 42 | 0.05 | 41 | 97.61 | 0 |
| 2024-25 | 72113 | 60 | 0.08 | 60 | 100 | 0 |
| 2025-26 | 54041 | 36 | 0.06 | 33 | 91.66 | 0 |
At first glance, the complaint numbers against Swastika Investmart Limited may not look very large. However, when you study the data carefully, a few worrying patterns begin to appear.
Complaint rates fluctuated over the years despite changes in the client base, with complaints sometimes rising even when the number of users declined.
Although most complaints were resolved each year, the presence of arbitration cases and unresolved complaints indicates that some investor disputes continued to escalate.
The most concerning part of the data appears when we focus specifically on unauthorised trading.
| Financial year | No. of complaints | Unauthorised trading complaints | % of unauthorised trading complaints w.r.t. Total complaint |
| 2022-23 | 83 | 30 | 36.14% |
| 2023-24 | 42 | 8 | 19.04% |
| 2024-25 | 60 | 18 | 30% |
| 2025-26 | 36 | 8 | 22.22% |
In 2022–23, more than one-third of the complaints, around 36.14%, were about trades that clients claimed they never approved. This is a surprisingly high proportion and raises serious questions.
The next year, while the percentage dropped to about 19.04%, the issue clearly did not disappear.
Then in 2024–25, the number rose again to 18 complaints out of 60. This suggests that the problem continued to surface even after the previous year’s drop.
In 2025–26, although the figure appears smaller, it still means a noticeable portion of complaints were related to trades that users claim they never authorised.
When analyzing the landscape of Indian financial markets, the data reveals a persistent friction between high-speed trading and high-integrity standards.
According to the SEBI SCORES (SEBI Complaint Redress System) platform, thousands of complaints are registered every financial year against registered intermediaries.
This brings us to a fundamental question: can you trust a stockbroker simply because they carry a SEBI registration?
While registration proves the entity is legal, the pattern of investor grievances suggests that technical compliance doesn’t always translate to ethical conduct.
When Can You Take Action Against a Broker?
Take action as soon as you discover that funds in your account may have been used without your consent.
Acting quickly can help prevent further losses and strengthen your position if a dispute arises.
Check your emails and SMS alerts from the last 24 hours for any trade confirmations or notifications related to transactions you did not explicitly approve.
Action can be taken when:
- Trades are executed without your permission.
- The broker refuses to provide trade confirmations or call recordings.
- The broker ignores your complaint or fails to resolve the issue.
- There is a clear misuse of trading authority or account access.
- Trades are made very frequently without your consent, leading to unnecessary losses or high brokerage charges.
In such situations, investors should immediately gather all relevant records, including contract notes, account statements, emails, SMS alerts, and any call recordings or communications with the broker.
These documents serve as important evidence and can help demonstrate that the trades were carried out without the account holder’s authorisation.
It is also important to report the issue without delay.
Filing a complaint early makes it easier for regulators or exchanges to review the matter and trace the sequence of events.
Taking prompt action and maintaining proper documentation can help investors protect their rights and significantly improve the chances of resolving the issue successfully.
Where To Complaint Against a Stockbroker?
Problems can sometimes appear suddenly, and when that happens, it is important to know how to report them because it is your right as an investor.
Step 1: Gather Evidence
The first step is to gather evidence. Collect all the information related to the issue, such as contract notes, trade history, SMS or email alerts, screenshots, and even call records if available.
These details can help show that a trade may have been placed without your permission.
Step 2: Reach Out to the Broker
After that, reach out to your broker directly. You can send them an email or contact their customer support and clearly explain the issue.
In many cases, problems get resolved at this stage if they are reported quickly.
Step 3: Lodge a Complaint at SCORES
If the broker still does not resolve the matter, the next step is to file a complaint on the Securities and Exchange Board of India’s SCORES portal.
This brings the regulator into the process and requires the broker to respond formally to your complaint.
Step 4: Arbitration in Stockmarket
If the issue continues even after that, you can move forward with arbitration through the stock exchange.
In this stage, an independent arbitrator reviews the case and gives a binding decision on the dispute.
Need help?
Numbers don’t lie, and neither do we. Let us ease this process for you- register with us today.
For you, we can:
- Help you identify unauthorised trading
- Help you gather and compile the required and proper documentation
- Guide you to file an SEBI complaint
- Be your representatives in front of SEBI
- Help in tracking SEBI complaint status
If you are in a similar situation, reach out to us today. And rest assured, we’ve got you covered.
Conclusion
At the end of the day, the data clearly shows that complaints and issues can arise even on established platforms like Swastika Investmart Limited.
While the numbers may fluctuate over the years, the presence of unauthorised trading complaints is something investors should not ignore.
This does not automatically mean every user will face problems, but it does highlight the importance of staying alert.
Always keep an eye on your trades, check your contract notes regularly, and report anything suspicious immediately to protect your money and your rights as an investor.
