A representative walks you through a demo trade, hands you a small profit, and asks for a subscription, but should you trust it?
This piece looks past the marketing language and into what Aurostar Investment Advisory Services reviews actually say.
We will look into data backed by disclosed complaint numbers, real user accounts, and one arbitration award that recovered ₹15,57,000.
Stick around, and you’ll also know exactly how to report Aurostar if your experience matches what’s ahead.
Aurostar Investment Advisory Services Reviews India
Aurostar Investment Advisory Private Limited, based in Prayagraj, Uttar Pradesh, holds SEBI Investment Adviser registration number INA000018434.
The firm markets itself around accuracy and trust, and that positioning is exactly why SEBI requires every registered entity to disclose its complaint data publicly.
The 2026 annual disclosure shows 2 complaints received and 2 still pending, with zero resolved so far this year.
A 100% pending rate on a fresh complaint count raises real questions, especially with no visible disclosure of how earlier years’ complaints were handled.
But with this little transparency on the firm’s own record of pending complaints, it becomes important to read what users actually faced.
Aurostar Investment Advisory Services Complaints
Public reviews from real users paint a far more detailed picture than any complaint count.
Six independent reviews surfaced during this research, and they cluster around four recurring problems.
1. Repeated Fee Demands After Big Losses
One user paid ₹25,000 initially and described losing ₹85,000 overall, with representatives repeatedly demanding more money after each loss to “strengthen the profile.“
A second user described a similar pattern after a free trial: a guaranteed-profit pitch, a payment of ₹56,000, and continuous pressure to pay more for advisory charges, bid placement, and trade averaging.
The same reviewer said the firm asked him to upload his Aadhaar and PAN card on an online page that felt unsafe, well after the payments had already started.
Both reviewers reported the same core issue: once losses started, the firm allegedly asked for more money instead of offering a way to exit.
2. Hold Instructions and No Stop-Loss on Losing Trades
One reviewer said the firm’s employees didn’t understand basic risk-reward ratios and kept holding losing trades instead of cutting them.
Another reviewer described paying a registration fee, then agreeing to a 50% profit-share arrangement, only to lose ₹5,00,000 after being told to hold a Nifty position without a stop-loss until expiry.
Both accounts point to the same pattern: positions held far longer than they should have been, with no visible exit strategy.
3. False Targets on Paid Packages
One reviewer called the firm’s targets false and said a ₹25,000 payment for a two-month package brought no valid service in return.
The reviewer described this pattern as the firm profiting off client losses while offering little in the way of accurate calls.
4. Slow and Unprofessional Support Response
Another reviewer described slow responses, unclear advice, and unprofessional staff and said the losses came directly from the firm’s own mistakes.
This account points to a support experience where getting a clear answer, let alone a resolution, proved difficult.
These are independent & unverified Aurostar Investment Advisory Services reviews shared publicly, so treat them as directional rather than conclusive.
Let’s now look at a more formal complaint with a larger amount.
Arbitration Case Against Aurostar Investment Advisory Services
An investor from West Bengal took Aurostar to arbitration under matter number NSE-IA-2024-09-537449 after a single BankNifty options position wiped out ₹14,10,000.
The relationship started small: a demo trade that showed a Rs 2,000-3,000 profit convinced him to sign up, and the subscription grew from there through repeated upgrade pitches.
Conciliation between the two sides broke down, which pushed the dispute into a full arbitration hearing before a sole arbitrator.
The tribunal’s written award lays out exactly what went wrong, point by point.
Here’s what the arbitrator found on record.
- Missing Risk Profiling: No signed risk assessment existed before the investor was pushed into a high-value BankNifty options trade.
- Assured Return Promises: Representatives allegedly guaranteed profit outcomes, something SEBI’s advisor rules explicitly prohibit.
- Recovery Fee Demands: Fresh payments were sought specifically to reverse losses already booked on earlier trades.
- Third-Party Payment Routing: The investor was reportedly told to pay from his wife’s account to sidestep the firm’s own annual fee cap.
- Demo Trade Inducement: An unregistered demo call, not a formal advisory process, was used to draw the investor toward paid packages.
The arbitrator specifically held that advice given without mandatory risk profiling cannot stand as valid guidance under SEBI’s Investment Adviser Regulations.
Recovery from Aurostar Investment Advisory Services
Our team appeared for the investor throughout the arbitration hearing against Aurostar.
The tribunal’s final award directed Aurostar to pay ₹15,57,000, combining the trading loss with a full service-fee refund, plus 15% annual interest until payment.
The takeaway is simple: a missing risk profile, once proven on record, can flip an entire loss into a compensable claim.
This outcome makes the case for escalating early, before the demand for “one more payment” turns into a much bigger hole.
How To Complaint Against Aurostar Investment Advisory?
If you’ve dealt with Aurostar and faced repeated fee demands, hold instructions on losing trades, or promises of guaranteed profit, you have a structured path forward.
SEBI and the exchanges built SCORES, SMART ODR, and arbitration specifically to handle disputes like the ones described above.
Here’s how that path works, step by step:
Step 1: Gather and Organise Your Evidence
Collect every payment receipt, UPI confirmation, and bank statement tied to Aurostar’s advisory services.
Note down dates, amounts, and which representative gave each instruction.
Arrange everything chronologically so the full sequence is easy to follow later.
Step 2: File a Formal Complaint with the Firm
Send a written complaint directly to Aurostar’s compliance contact, referencing your client code and payment history.
State clearly which SEBI regulations you believe were violated, such as missing risk profiling or assured-return promises.
Keep a copy of everything sent, since SCORES will require this documentation later.
Step 3: Escalate Through SEBI SCORES
If Aurostar doesn’t resolve the complaint satisfactorily, file it through the SEBI SCORES portal.
Upload your payment trail, chat records, and a clear timeline of events.
SCORES forwards the complaint to the entity and tracks the response against a fixed resolution window.
Step 4: Move to SMART ODR Conciliation
If SCORES doesn’t produce a resolution, escalate through the SMART ODR portal for conciliation.
A neutral conciliator reviews both sides and attempts to help you settle with Aurostar.
Submit the same organised evidence you used at the SCORES stage.
Step 5: Arbitration in Stock Market
If conciliation fails, SMART ODR allows the dispute to move into formal arbitration, exactly the path that produced the ₹15,57,000 award described above.
An appointed arbitrator reviews the full evidence and issues a binding award.
This stage carries real enforceability, since the tribunal can direct compensation, refunds, and interest.
Need Help?
Skipped risk profiling and “pay more to recover your loss” calls show up across advisory disputes we’ve handled, not just this one.
We review your records, map them against SEBI’s adviser rules, and build a complaint that holds up through SCORES, SMART ODR, or arbitration.
Lost money past your stated risk limit?
Register with us to see what your case can possibly recover.
Conclusion
Aurostar Investment Advisory Services markets itself as a SEBI-registered firm.
Its own pending complaint numbers and a string of user reviews describe repeated fee demands, no stop-loss discipline, and unmet promises.
The ₹15,57,000 arbitration award proves that a properly documented case, even one involving a single high-risk trade, can result in real compensation.
If your experience with Aurostar or a similar advisory service matches what’s described here, start organising your records today.
Frequently Asked Questions
1. Is Aurostar Investment Advisory Services SEBI registered?
Yes, Aurostar holds SEBI Investment Adviser registration number INA000018434, though investors should still verify the current status on SEBI’s intermediary portal before paying any fee.
2. What should I do if I reported my complaint to Aurostar a while back and it’s still not resolved?
Escalate through SEBI SCORES right away, since an Investment Adviser sitting on an unresolved complaint past its response window is itself a compliance failure worth flagging.
3. Can investors recover losses even after a large single trade goes wrong?
Yes, the arbitration award of ₹15,57,000 shows that a single high-risk BankNifty options trade, backed by documented evidence of missing risk profiling, can still result in full recovery plus interest.
4. What should I do if I’m still being asked for additional fees to “recover” losses?
Stop making further payments immediately and start organising your evidence before responding to any new offer.
