Losing your hard-earned savings to reckless advisory services leaves you feeling betrayed and financially vulnerable. If you are searching for how to complaint against Aurostar Investment Advisory, know that you are not alone and your losses do not have to be permanent.
It is devastating to pay for professional guidance only to watch your trading capital disappear due to bad tips.
However, because this firm is licensed, you have clear legal rights to hold it accountable.
You deserve to reclaim your financial security, and by using the right grievance channels, you can fight to recover what is rightfully yours.
How To Complaint Against Aurostar Investment Advisory Services?
If you have experienced service failures, high-pressure demands, or bad stock tips from this firm, stop wasting your time.
Do not argue with their sales representatives over the phone.
Instead, follow this exact step-by-step path to build a strong recovery case:
Step 1: Organize Evidence
Before you file any official paperwork, you need to freeze your interaction data. This helps you build a clean proof ledger.
Collect every single shred of evidence you have in one place:
- Take high-resolution screenshots of your private WhatsApp conversations. Save the call logs with their relationship managers.
- Save all your digital payment receipts and bank statements. Keep UPI transaction slips showing the exact amounts you paid.
- Download your detailed, time-stamped broker terminal ledgers. Use these to clearly show the trading losses caused by their specific alerts.
- Gather all invoices or welcome letters issued by the company.
Put all these documents together in chronological order. Merge them into a single PDF.
Step 2: Draft Complaint
Next, you need to write a clear, factual complaint. Stick strictly to the evidence without getting overly emotional. Start by listing your active subscription details. Include your payment dates and transaction IDs.
State exactly what went wrong. Mention if they promised you guaranteed profits or gave you high-risk options tips that didn’t match your risk profile.
Note if they changed their billing terms mid-way. Clearly demand a full refund of your subscription fees. Ask for compensation for any direct trading damages caused by their non-compliant advice.
Step 3: Complaint to Aurostar Investment Directly
You must give the advisory firm an initial opportunity to resolve your dispute. Do this before you escalate to government platforms.
Send your drafted text directly to Aurostar’s official grievance desk.
Make sure your email clearly outlines the regulatory violations you encountered.
Aurostar Investment Advisory Contact Number
If you are trying to reach the firm to demand a settlement or dispute your billing terms, you can contact their support desk directly.
It is highly recommended to record all phone interactions to maintain a reliable chronological trail of your communication.
Aurostar Investment Advisory Email ID
For official correspondence and to initiate your formal refund claim, submit a detailed written complaint to their compliance team.
Clearly outline the specific regulatory violations, mis-selling tactics, or service failures you experienced during your subscription period.
Attach your organized evidence PDF. Give their compliance officer a strict 15-day deadline to respond and return your funds.
This establishes a formal legal paper trail. It proves you tried to settle the matter directly first.
Step 4: File a Complaint with SEBI SCORES
Did the company ghost your email or delay the process? If they outright reject your refund request after the 15-day window closes, it is time to take action. Take your case directly to the regulator. Log onto the government’s official SEBI SCORES portal using your PAN card credentials.
Select the option to file a new complaint against a “Registered Investment Adviser.” Outline your timeline of events and upload your complete evidence PDF. The system will force the compliance desk of the firm to formally review your grievance and submit an official response.
Step 5: File a Complaint with Smart ODR
If the company files a dishonest or evasive response on the SCORES portal that leaves you unsatisfied, do not lose hope.
Upgrade your case immediately to the official Smart ODR platform by linking your original SCORES complaint number.
The platform will automatically route your files to an independent, neutral mediation panel that will review your evidence trail for free to help broker a fair subscription settlement within 21 days.
Step 6: Stock Market Arbitration
If online mediation fails because the firm refuses to cooperate, use your Smart ODR dashboard to instantly upgrade the matter to formal stock market arbitration through the concerned stock exchange.
An independent arbitrator will examine your contracts, bank proofs, and chat logs during a virtual video hearing.
If your documentation clearly proves regulatory overreach or service failure, the arbitrator can issue a binding award forcing the firm to refund your money.
When to File a Complaint Against Aurostar Investment Advisory?
You have a solid right to launch a formal legal complaint the moment an advisory firm crosses regulatory lines. You can also act if they fail to protect your interests.
If you browse through public Aurostar Investment Advisory Services reviews, you will find that many victims highlight identical warning signs before realizing they were being misled.
You should file a dispute against Aurostar Investment Advisory Pvt Ltd immediately if you encounter any of these serious red flags:
- No Risk Profiling: They started blasting expensive trade alerts to you without a proper check. They skipped the mandatory assessment of your financial situation and risk boundaries.
- Unsuitable High-Risk Tips: They pushed you into high-risk weekly options trading. This happened even though your true capital capacity could only handle basic, low-risk equity delivery.
- Guaranteed Profit Assurances: Their executives used verbal or written promises of assured returns. They used claims of massive, risk-free profits to trick you into buying a plan.
- Illegal Extra Cash Demands: They tried to extract extra payments beyond your official contract cap. Alternatively, they asked you to route money through a family member’s bank account to hide the transaction.
- Coercive Aggressive Tactics: They pressured you to “averaging down” on failing trades to hide their bad calls. They used your mounting losses to bully you into buying more expensive “loss recovery” packages.
Is Recovery Possible From Aurostar Investment?
Yes. Recovering your money is possible, but it requires following the proper legal process rather than relying on repeated calls, WhatsApp messages, or verbal assurances from the advisory firm.
One of our clients, Md. Tousif Uddin, came to us after losing approximately ₹14.1 lakh while acting on recommendations provided by Aurostar Investment Advisory Pvt. Ltd.
He believed there was little chance of getting his money back.
After reviewing the matter, we helped him gather and organize all the relevant evidence, including payment records, trading statements, and communication with the advisory firm.
We then represented him throughout SEBI’s Online Dispute Resolution (ODR) process.
During the arbitration, the evidence revealed multiple regulatory violations, including failure to conduct mandatory risk profiling, unsuitable high-risk recommendations, misleading return claims, unauthorized fee demands, and the use of unofficial communication channels for investment advice.
Based on these findings, the arbitrator ruled entirely in our client’s favor.
Aurostar was ordered to pay ₹15,57,000, which included recovery of the client’s entire ₹14.1 lakh trading loss, a full refund of all advisory fees paid, 15% annual interest from August 2024 until the award date (increasing to 18% per annum if the payment was delayed), along with reimbursement of all legal costs incurred during the arbitration proceedings.
This case demonstrates that if an advisory firm has violated SEBI regulations and you have the necessary evidence, recovering your losses may be possible through the appropriate legal channels. The key is to act promptly, preserve your evidence, and pursue the dispute through the correct regulatory process instead of assuming the money is gone forever.
Need Help?
Watching your trading capital vanish because an advisory firm used bad tactics is deeply frustrating.
If you want your subscription fees and trading losses back from Aurostar Investment Advisory, you do not have to fight alone. Do not try to take on the corporate compliance system by yourself.
Our dedicated asset recovery experts specialize in auditing broker logs and pinpointing risk-profile mismatches. We excel at drafting high-impact petitions that regulatory desks cannot easily brush aside.
Register with us today to get direct assistance and launch your formal recovery dispute immediately.
Conclusion
If you want to complaint against Autostar Investment Advisory, remember that your path to justice relies on moving from frustration to formal action.
You are not powerless; the regulatory framework is designed to hold firms accountable when they fail their duty of care.
By organizing your evidence, documenting violations, and escalating your grievance through official SEBI channels, you can effectively challenge reckless advice and reclaim your financial losses.
Don’t let your hard-earned money disappear due to unfair practices. Contact us to speak with our legal experts and file your formal recovery claim today.
Frequently Asked Questions
1. Can I file a complaint if the advisor gave me tips over WhatsApp instead of SMS?
Yes. The firm’s official onboarding documents or welcome letters might state that advice will only be delivered through SMS.
If their representatives bypass this by sending trade alerts over WhatsApp or phone calls, it is a problem.
It constitutes a major compliance violation regarding misleading communication practices. Save those chat logs as primary evidence.
2. What happens if Aurostar refuses to pay the arbitration award within the 15-day window?
The legal system builds in strict penalties for non-compliance. The firm might fail to clear the payout ordered by the arbitrator within 15 days.
In that case, the interest rate automatically increases per annum until the full amount is settled. Furthermore, non-payment can lead to severe consequences. SEBI can freeze their corporate banking channels and suspend their active license.
3. Is it legal for an investment advisor to demand a percentage of my trading profits?
Absolutely not. Under strict SEBI regulations, investment advisors are completely prohibited from entering into any profit-sharing arrangements.
They cannot demand cash under the table or run guaranteed-return schemes.
Any demand for extra cash outside your capped annual subscription fee is a severe regulatory violation. It should be reported immediately.
