Fortune Capital is an online trading broker that claims to offer forex and other financial investment services.
However, concerns such as withdrawal delays, account freezes, lack of clear regulation, and regulatory warnings have raised red flags for many investors.
If you are unable to withdraw funds, facing unresponsive support, or believe you were misled, filing a complaint becomes an important step to protect your money and formally report the issue.
How to File a Complaint Against Fortune Capital?
If you are facing withdrawal issues, account freezes, unexpected trading losses, or unresponsive support from Fortune Capital, it is important to act quickly and follow a structured complaint process.
Filing a complaint properly increases your chances of protecting your funds and creating an official record of the dispute.
Step 1: Stop Further Transactions
Do not deposit any additional money, even if you are promised faster withdrawals, bonuses, or account recovery. Scammers often pressure users to pay more before releasing funds.
Step 2: Gather All Evidence
Collect and safely store:
- Account statements and trading history
- Deposit and withdrawal records
- Bank or UPI transaction receipts
- Emails and chat conversations
- Screenshots of account balances and pending withdrawals
- Any promotional messages or promises made
Well-documented evidence strengthens your case.
Step 3: Raise a Written Complaint With the Broker
Send a formal email to the broker detailing your issue. Clearly mention:
- Your account ID
- The amount involved
- Dates of transactions
- A deadline for resolution
Keep copies of all correspondence. Even if they do not respond, this creates a documented trail.
Step 4: Report to Indian Authorities (If You Are in India)
If you are an Indian investor who has lost money to a broker like Fortune Capital, taking immediate action is critical. Below is a clear step-by-step guide to reporting the matter properly.
1. Filing a Complaint on the National Cyber Crime Reporting Portal
If you suspect online financial fraud, follow these steps:
Step 1: Visit the official website
Step 2: Click on “File a Complaint”.
Step 3: Select “Financial Fraud” as the complaint category.
Step 4: Register using your mobile number (OTP verification will be required).
Step 5: Fill in the details carefully:
- Broker/platform name
- Website or app link
- Amount lost
- Date and mode of transaction (UPI, bank transfer, card, etc.)
- Bank account details where money was sent
Step 6: Upload supporting documents such as:
- Transaction receipts
- Screenshots of the account balance
- Chat/email communication
- Withdrawal rejection proof
Step 7: Review all details and submit the complaint.
Step 8: Save the acknowledgment number for future tracking.
2. Calling Cyber Crime Helpline
If the transaction was recent (especially within 24–48 hours), call immediately.
Step 1: Dial the toll-free number from your mobile phone.
Step 2: Inform the officer that you are reporting an online financial fraud.
Step 3: Provide details such as:
- Your name and contact number
- Amount transferred
- Date and time of transaction
- Mode of payment (UPI, bank transfer, card, wallet)
- Beneficiary account details
Step 4: Follow any instructions given by the officer.
Step 5: Note down the complaint reference number.
3. Informing Your Bank or Credit Card Provider
If you paid via bank transfer, debit card, credit card, or UPI:
Step 1: Immediately contact your bank’s customer care or visit your nearest branch.
Step 2: Inform them that you have been a victim of suspected online fraud.
Step 3: Request a chargeback (for card payments) or transaction dispute (for UPI/bank transfers).
Step 4: Submit written complaint forms if required.
Step 5: Ask the bank to flag or freeze suspicious beneficiary accounts if possible.
Step 6: Keep acknowledgement receipts and complaint numbers.
4. File a Complaint in SEBI (If False Claims of Indian Regulation Are Made)
If the broker claims to be regulated in India or misuses SEBI’s name:
Lodge a complaint at SEBI SCORES portal
Step 1: Register as a new user (if not already registered).
Step 2: Log in and select “Lodge Complaint”.
Step 3: Provide details of the broker and explain how they falsely claimed Indian regulation.
Step 4: Upload evidence such as website screenshots, promotional material, and communication records.
Step 5: Submit the complaint and save the registration number for tracking.
Step 5: Consider Ombudsman or Legal Channels
In some cases, financial ombudsman services or consumer courts may review disputes. While the process can take time, formal escalation sometimes pressures brokers to respond.
Acting quickly improves the possibility of limiting losses.
Need Help?
If you are unsure how to proceed or feel overwhelmed by the process, professional guidance can make things clearer and more manageable. You can reach out to us.
We provide a comprehensive, step-by-step service to ensure your voice is heard and your case is legally sound.
Evidence Synthesis & Organisation
A complaint is only as strong as its proof. We help you audit and categorise your “Evidence Trail,” including:
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Financial Records: Ledgers, contract notes, and payment receipts.
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Communication Logs: Recorded call logs, WhatsApp/Telegram chats, and email threads.
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The Goal: To present a clear, undeniable timeline of events that regulators can easily follow.
Expert Drafting for Official Portals
Generic complaints are often ignored or delayed. We draft high-impact, technically accurate complaints tailored for:
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SEBI SCORES: The primary portal for investor grievances.
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File a complaint in SMART ODR: Efficient online dispute resolution.
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Exchange Portals: Official filings for the NSE and BSE.
- Monitoring: We also help in tracking SEBI complaint status
Filing & Strategic Escalation
Filing is only the first step. If the initial response from a broker or entity is unsatisfactory, we don’t stop there.
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Guided Filing: Step-by-step assistance through the submission process.
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Escalation Support: We help you push the case to higher authorities if the first-level resolution is inadequate.
Conciliation & Arbitration in the Stock Market
If your dispute moves to a formal legal hearing, preparation is everything.
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Document Preparation: We help with filing arbitration in stock market
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Confidence Building: Assisting you in understanding the technicalities of the hearing so you are ready to represent your interests effectively.
Conclusion
Filing a complaint against a broker like Fortune Capital requires patience, documentation, and prompt action.
Withdrawal delays, account freezes, and lack of regulatory clarity are serious warning signs that should never be ignored.
In online trading, your capital should always be accessible and protected.
If that basic expectation is not met, taking formal action through regulators and cybercrime authorities is not just an option; it is a necessary step toward safeguarding your financial interests.
