Tradebulls Securities Reviews: Arbitration Case & User Complaints

Types of Complaints Against TradeBulls Securities

Tradebulls Securities Limited has had multiple complaints on various fronts over the years. 

The analysis given below digs into exactly that as we decide whether Tradebulls is a reliable option for you.

• Delay in Payment and Non-Receipt or Delay in Securities 

These numbers are small but persistent, and the appearance of securities-related complaints from 2024-25 onwards suggests new operational gaps are opening up. 

Even one or two cases of clients not receiving their money or securities on time is a problem that should not be brushed aside.

• Non-Receipt of Documents 

The numbers are low but inconsistent, fluctuating across years with no clear downward trend. 

Clients not receiving their documents reliably points to a gap in basic back-office processes that needs fixing.

• Unauthorised Trading, Service Related and IPO Related 

This is where the real concern lies. 

Unauthorised tradingcomplaints jumped from 12 to 47 in a single year, and service complaints surged from 20 to 67 in the same period. 

Together, these three categories account for the bulk of complaints and paint a picture of a platform struggling to keep up with basic service standards and client trust.

• Square Off Related 

Square off complaints are small in number but appeared for the first time in 2024-25 and have continued since. 

Clients disputing how their positions were closed is a serious concern, given the direct financial impact it carries.

• Others 

The “Others” category usually represents sections of complaints that are too small to have their own separate categories. 

This category has grown steadily from 5 to 14 and settled at 12, suggesting a quiet but consistent stream of issues that do not fit neatly into existing categories. 

A growing catch-all is always worth watching closely.

This case was between Rushikesh Janardanbhai Dave, a senior citizen investor, and TradeBulls Securities Private Limited, a stockbroker. 

The dispute centred around unauthorised trading in the Futures and Options segment.

The investor alleged that the broker’s representatives induced him to trade in F&O without fully understanding the risks, resulting in significant financial losses.

• What Was The Case?

The investor claimed that he had clearly communicated his lack of knowledge about F&O trading to the broker’s representatives, who nonetheless encouraged him to trade in the segment by promising returns of Rs. 40,000 to 50,000 per month. 

He alleged that trades were placed by the broker’s employees without his explicit consent. 

The broker, however, argued that all trades were authorised, pointing to the investor’s regular account activity, online logins, and the fact that he never raised any written objection during the disputed period.

• What Was The Award?

The tribunal found both parties partially at fault. 

Trade Bulls was directed to pay a total of Rs. 7,00,000.

Out of this, Rs. 2,50,000 had already been paid under an earlier award, leaving a remaining payment of Rs. 4,50,000 to be paid within three months.

No legal costs were awarded to either party.

• Key Takeaways

1. Brokers are strictly prohibited from inducing or pressuring clients to trade in high-risk segments like F&O, and failing to produce call recordings of order placement can be used as evidence against them.
2. Staying silent about unauthorised trades, continuing to transact, depositing more funds, and never raising a written objection can be interpreted as passive consent, which significantly weakens your legal position.
3. Even if a broker is found to be at fault, the tribunal may assign shared responsibility to the investor if their own conduct suggests awareness and participation in the trades.
4. As an investor, raising your objection in writing at the very first instance of a suspicious trade is critical. Verbal complaints alone, without documented evidence, are very difficult to prove in arbitration

Tradebulls Securities App User Reviews

Tradebulls securities provides Tradebull Touch 2.0 as their latest trading platform for brokers to invest their money and stay on top of market changes.

They call themselves a ‘next generation investment and trading platform for a unique user experience’.

However, with an overall rating of 4.3 and over 11000 reviews, there still seem to be quite a few unsatisfied users. 

Let us take a look at some of them:

1. Complaints Related to Brokerage Churning

Excess charges or churning in the stock market is when the broker encourages you to trade frequently to generate brokerage fees for themselves, rather than focusing on your personal profit.

This user claims to have faced this issue while trading on this app, describing it as a clear case of Tradebulls Securities excess charges where brokerage deductions ate into every position before profits could materialise.

He calls the broker “misleading”, stating that they are churning brokerage for him.

The charges imposed are also so high that small profits inevitably turn into losses- you pay more than you earn.

Again, more users come forward with similar complaints of the broker being ‘misleading’ and the dealers only focusing on their own earning potential rather than presenting the client with actual decent help.

This user even goes as far as to say that the company is greedy, and he would not suggest this app.

2. Complaints Related to User Interface

User interface-related issues usually arise out of inconsistency, complex navigation, poor responsiveness or insufficient feedback, which can lead to a lot of frustration built up on the investor’s part.

This user believes that the new app is not on par with the older version and even lacks some important features, such as the index change.

He claims that the new layout and overall changes have entirely ruined the experience for him.

This user also faced some serious issues with the app.

After facing multiple glitches on the app, she thought it best to delete and reinstall it, hoping to curb the issue.

However, it only ended up becoming a bigger issue for her as she cannot even access her account anymore.

3. Complaints Related to Customer Service

Customer service is an essential part of any organisation as it allows users to seek the help they need when they need it. 

However, it seems that based on the complaints, the representatives of this platform have not been able to complete their duty of helping the investors.

This user contacted the customer support team multiple times and every time was disappointed. 

The representative failed to offer solutions to his problem despite numerous reminders from his end.

Once again, a user came forward with multiple issues with this platform.

The app did not operate up to his expectations; the customer service did not respond in a timely manner which led him to bear losses. 

He goes on to explain how he faced multiple issues with the user interface as well and advises not to create a trading account with this app. 

When to Take Action Against Brokers?

Take a close look at your account activity and match it against every trade confirmation, SMS, or email your broker has sent you. 

If you come across anything that does not line up with what you actually did, do not dismiss it.

Investigate it immediately and flag it to your broker’s grievances team within the first week. 

The earlier you raise the issue, the harder it becomes for anyone to argue that you were aware and comfortable with what was happening.

There are certain situations where escalating becomes not just an option but a necessity:

• When your broker is unable or unwilling to share documented proof of order placement
• When a formal arbitration process establishes that trades happened without your knowledge
• When a regulatory inspection finds that the broker failed to maintain proper order records as required by law

If you decide to take the matter to SEBI, keep in mind that you have a window of three years to file a formal complaint, and your broker is obligated to hold on to your transaction records for that same duration. 

That said, acting quickly is always in your best interest.

The longer a dispute sits unaddressed, the more it can start to look like you were not bothered by it, which is the last impression you want to give when your case is being reviewed.