One day, your portfolio in Angel One looks exactly as you left it. The next day, you notice trades, losses, or positions that you don’t remember authorising.
For many investors, this is the first sign of a potential Angel One account handling issue.
Sometimes it’s a risky F&O trade. Sometimes it’s excessive buying and selling. And sometimes it’s an investment that doesn’t match your goals at all.
If you’re now trying to figure out who placed those trades and whether your account was handled properly, you’re not alone.
Many investors only begin asking these questions after noticing activity that simply doesn’t feel right.
Is Angel One Allowed to Handle Your Demat Account?
If you’ve found unfamiliar activity in your account, this is probably the first thing you want to know.
The simple answer is no.
A dealer, relationship manager, or broker representative can discuss stocks with you. They can explain market movements, share research, and provide recommendations.
But discussing an investment is very different from deciding what happens in your account.
Many investors become comfortable speaking with the same representative over a long period of time.
Because of that relationship, they sometimes assume the person is allowed to make trading decisions on their behalf.
That’s where problems can begin.
If you’re looking at trades and genuinely cannot remember approving them, it’s important to understand exactly how those transactions were authorised and why they were placed.
You Might be Dealing With Angel One Unauthorised Trading
For many investors, the first sign of an account handling issue is a trade they don’t recognise.
Maybe it’s a stock you’ve never discussed. Maybe it’s a risky derivatives position when you normally avoid that type of trading. Or maybe it’s the excessive buying and selling of stocks that brokers do to generate brokerage fees.
All this comes under unauthorised trading.
Once you start questioning a trade, it’s natural to start questioning how your account is being handled overall.
And you are not alone here. In recent years, there have been various complaints raised against unauthorised account handling by Angel One.
Let’s have a look at the complaints data of unauthorised trading by Angel One:
|
Year |
Total Complaints | Unauthorised Trading Complaints |
Percentage of Unauthorised Trading Complaints |
| 2021–22 |
1,302 |
145 |
11.14% |
| 2022–23 |
746 |
145 |
19.43% |
| 2023–24 |
1,203 |
150 |
12.47% |
| 2024–25 |
2,011 |
414 |
20.59% |
| 2025–26 |
1,070 |
202 |
18.88% |
These Angel one complaints figures don’t prove that every complaint was valid. However, they do show that concerns regarding trade authorisation continue to be raised by investors year after year.
If you’re currently trying to understand unusual activity in your own account, you’re certainly not the only person facing these questions.
When to File a Complaint Against Angel One Account Handling?
Not every trading loss points to an account handling issue.
Markets move up and down, and losses are a normal part of investing.
However, there are situations where investors naturally start asking questions about how activity appeared in their account.
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You Found Trades That Seem Completely Unfamiliar
This is often how concerns begin.
You open your account and see a transaction that doesn’t look familiar. Maybe it’s a stock you’ve never researched. Maybe it’s an F&O trade when you usually avoid derivatives.
When your first reaction is “I don’t remember doing this,” it’s worth taking a closer look rather than assuming you simply forgot.
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The Investments Don’t Match What You Discussed
Sometimes the issue isn’t the trade itself. It’s that the trade doesn’t match the strategy you agreed on.
For example, you may have wanted relatively conservative investments but later discover aggressive trading activity in your account.
When the account starts looking very different from what you intended, most investors naturally want to know why.
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It Feels Like Decisions Were Being Made Without You
Many investors receive recommendations from dealers and relationship managers.
The concern arises when it starts feeling as though somebody else is making the decisions while you’re simply seeing the results afterwards.
If you regularly find transactions appearing without any fresh discussion or approval, it’s reasonable to question how those decisions were made.
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There Is Far More Trading Than You Expected
Some investors discover dozens of transactions despite rarely trading themselves.
Frequent buying and selling can increase costs, increase risk exposure, and make it difficult to understand what is happening in the account.
If the level of activity feels completely out of character for your investment style, it deserves a closer review.
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Money or Securities Moved Without a Clear Explanation
Few things concern investors more than unexplained fund movements.
Whether it’s securities leaving the account or money being transferred unexpectedly, every movement should make sense to you.
If it doesn’t, don’t ignore it. Review the records and seek clarification immediately.
How To File A Complaint Against Account Handling?
If you’re worried that your account may not have been handled according to your instructions, taking the right steps early can make a huge difference.
1. Secure Your Account First
Before doing anything else, protect the account.
Change your login credentials, update your password, and review your security settings. If additional authentication features are available, make sure they are enabled.
This helps prevent any further activity while you’re investigating the issue.
2. Gather Every Record You Can Find
Start collecting documents connected to the disputed activity.
This includes:
- Contract notes
- Ledger statements
- Trade history
- Email communications
- SMS alerts
- Screenshots
- WhatsApp chats
- Bank records
The more evidence you preserve, the easier it becomes to understand what happened.
3. Raise a Written Complaint With Angel One
Explain the issue clearly and identify the transactions that concern you.
Try to communicate in writing wherever possible and keep copies of every response you receive. A written record can become extremely useful if the matter needs to be escalated later.
4. File a Complaint with SCORES
If the response is unsatisfactory or the issue remains unresolved, you can file a complaint through SEBI’s SCORES platform.
Provide a clear timeline and attach all supporting documents.
5. Approach the Stock Exchange Grievance Cell
Investors can also use the grievance mechanisms available through the stock exchanges.
The exchange may seek a response from the broker and review the dispute as part of its process.
6. Lodge a Complaint in SMART ODR
If earlier complaint channels do not resolve the issue, SMART ODR provides an online platform for dispute resolution.
This can be an important step before moving towards arbitration.
7. Stock Market Arbitration
Where disputes remain unresolved, arbitration may become necessary.
Strong evidence, a clear timeline, and a properly prepared case can often make a significant difference during the process.
Need Help?
If you’re concerned that someone may have been handling your account without your clear consent, it can be difficult to know what to do next.
Our team helps investors review Angel One account activity, analyse trade records, organise evidence, and prepare complaints.
We also assist with SEBI SCORES complaints, stock exchange grievance proceedings, SMART ODR, and arbitration matters.
If you’re unsure whether the activity in your Angel One account raises genuine concerns, register with us and we’ll help you understand the options available in your situation.
Conclusion
Most account handling concerns start with a simple feeling that something isn’t right. Whatever the reason, don’t ignore it.
Review your records, ask questions, preserve evidence, and seek clarification as early as possible.
The sooner you investigate unusual activity, the easier it becomes to understand what happened and decide on the next steps.
Frequently Asked Questions
1. Can I complain if trades were executed without my approval?
Yes. If you discover trades that you did not authorise, you can raise a complaint with Angel One and seek clarification regarding how the transactions were approved.
If the issue remains unresolved, you may escalate the matter through SEBI SCORES, the stock exchange grievance mechanism, SMART ODR, or arbitration.
2. What evidence should I collect before filing a complaint?
Investors should preserve contract notes, ledger statements, trade history, emails, SMS alerts, screenshots, and any communication related to the disputed transactions.
Proper documentation can be extremely important when pursuing a complaint.
3. Can I take action even if I received trade confirmation messages?
Receiving SMS or email alerts after a trade has been executed does not automatically prove that the trade was authorised.
The key issue is whether proper authorisation existed before the transaction was placed.
4. How can professional assistance help with an Angel One account handling complaint?
Professional assistance can help investors review account activity, organise evidence, draft complaints, understand regulatory procedures, and prepare for dispute resolution or arbitration proceedings where necessary.
5. Can I recover losses caused by unauthorized trades in my Angel One account?
Recovery may be possible depending on the facts of the case and the evidence available.
If you believe trades were executed without your approval, you can raise a complaint with the broker and escalate it through SEBI SCORES, stock exchanges, SMART ODR, or arbitration if required.
If you want to know more about recovery and complaint options, you can contact us.
