Have you ever opened your trading account and wondered, “Where did my money go?”
Sometimes, the answer is simple. The market moved against you.
Whether you are dealing with Sharekhan unauthorized trading, poor account handling, or technical glitches on the app during a critical market moment, navigating these issues can be incredibly frustrating
If you are searching for “How can I raise my complaint in Sharekhan,” this blog explains exactly how to register your complaint and what to do if your issue remains unresolved.
How Can I Raise My Complaint in Sharekhan Broker?
The moment you realise something has gone wrong, whether it is an unexplained deduction, an unauthorised trade, or a technical issue that cost you money, the first question that comes to mind is: what should I do now?
The answer is simple.
Start by reporting the issue directly to Sharekhan.
Allowing the broker to resolve your grievance is an important first step. It also creates an official record of your complaint, which can be helpful if you need to escalate the matter later.
You can raise your complaint with Sharekhan through any of the following methods:
1. Raise a Complaint Through Sharekhan App or Website
If you have access to your Sharekhan account, this is the quickest way to report your issue.
Log in to the Sharekhan website or mobile application.
Click on your profile initials in the top right corner and select Log My Request. Clearly explain your grievance and upload any supporting documents that can help explain your case.
Once your complaint is submitted, you will receive a ticket ID. Keep it safe because you can use the Track My Ticket feature to check the status of your complaint whenever needed.
2. Sharekhan Complaint Email ID
If you prefer written communication, you can email your grievance directly to Sharekhan.
- For general Sharekhan complaints, write to [email protected].
- For investor grievance-related matters, use [email protected].
Always include your client ID, contact details, transaction details, and supporting documents to help the support team understand your issue.
3. Sharekhan Complaint Number
If you want to speak with a representative, you can call Sharekhan’s customer support at 022 4152 3200 or 022 6115 1111.
Describe your issue clearly and ask for a complaint or reference number before ending the call. This can be useful if you need to follow up later.
4. Visit a Sharekhan Branch
If your issue remains unresolved or you are more comfortable discussing it in person, you can visit the nearest Mirae Asset Sharekhan branch.
Carry all relevant documents so your complaint can be registered properly.
No matter which method you choose, always keep copies of your emails, complaint numbers, and supporting documents.
If Sharekhan fails to respond or you are not satisfied with the resolution, you can escalate the matter through SEBI and other regulatory forums, which we discuss in the next section.
What Can You Do If Sharekhan Doesn’t Respond to Your Complaint?
You did what you were supposed to do. You reported the issue, explained your concern, and waited for a response.
But if Sharekhan has not resolved your complaint or you are unhappy with the response you received, you do not have to stop there.
You still have the right to take your complaint forward through the appropriate authorities.
Here’s what you should do next:
Step 1: Keep Your Documents Ready
Before you move forward, gather every document related to your complaint.
Keep your account statements, contract notes, email conversations, complaint ticket numbers, screenshots, bank statements, and any other evidence together.
These documents will help support your claim at every stage.
Step 2: Register Your Complaint with SEBI SCORES
Since you have already allowed Sharekhan to resolve your grievance, you can now escalate the matter to SEBI SCORES.
Submit a detailed complaint explaining what happened and how you were affected, and attach all the supporting documents.
Step 3: Register Your Complaint with Stock Exchanges
If your complaint relates to brokerage charges, trading, settlement, or account handling, you should also file your grievance with NSE or BSE.
This allows another regulatory body to review your complaint.
Step 4: Raise a Complaint in SMART ODR
If your issue remains unresolved, you can use the SMART Online Dispute Resolution platform.
It provides you with a structured way to resolve disputes before moving to arbitration.
Here, a GRC counselling will be arranged for you where you and your broker can resolve the issue face-to-face.
Step 5: File Arbitration in NSE
If none of these steps solve your problem, you can file for arbitration.
This is a formal dispute resolution process where your case is examined based on the facts, documents, and evidence submitted by both sides.
If your claim is genuine and supported by evidence, arbitration can help you seek an appropriate resolution.
Don’t assume that a rejected or unanswered complaint is the end of the road.
As long as you have evidence to support your claim, you can continue pursuing the matter through the available legal and regulatory channels.
Need Help?
The complaint process can feel overwhelming when money is at stake, and emotions run high.
You don’t have to figure it all out on your own.
Register your complaint with us, and our team will help you understand the process of filing a complaint against Sharekhan.
We will also explain what the recovery process may look like based on your situation and guide you through each step.
When Should You File a Complaint Against Sharekhan?
Not every loss deserves a complaint.
If you lost money because the market moved against you, that’s part of investing. But if you lost money because of something the broker did or failed to do, you shouldn’t ignore it.
Many people have raised concerns about their experience with Sharekhan.
If your situation matches any of the issues below, registering a complaint may be the right step.
1. Sharekhan Account Handling
You trust your broker to follow your instructions. That’s the basic expectation. But what if your orders were ignored or your account was handled carelessly?
If poor account handling led to financial losses, don’t brush it aside.
This issue deserves to be questioned, and filing a complaint is the first step towards getting answers.
2. Promises of Unrealistic Profits
Did someone from the Sharekhan team convince you to invest by saying you would earn sure shot profits, 100% accuracy, guaranteed returns, or that your losses would be recovered?
These promises can influence your investment decisions.
If you invested because of such claims and ended up losing money, you should seriously consider registering a complaint.
3. Sharekhan Excess Charges
Did you notice charges on your account that you don’t understand? Or was more money deducted than you expected?
Don’t assume every deduction is correct. Many investors have raised concerns about Sharekhan’s excess charges.
In 2024, there were almost 137/316 complaints related to excess charges, 99/235 in 2025, and 16/22 complaints in 2026. All of them are registered complaints, and there might be many other investors who never made it to the official complaint list.
If something doesn’t look right, ask questions and raise your complaint.
4. Sharekhan Unauthorised Trading
Imagine logging into your account and finding trades you never approved. It can be shocking and financially damaging.
There has been a drastic rise in the number of complaints regarding unauthorised trading against the company in the past 2 years.
In 2025, there were 84 complaints registered, whereas 2026 data shows 65 complaints.
If you have experienced unauthorised trading by Sharekhan, report it immediately. The earlier you raise the issue, the easier it becomes to protect your interests and support your claim.
5. Any Technical Issues Faced
A few seconds can change the outcome of a trade.
If the Sharekhan app not working, login issues, or order failures stopped you from buying or selling at the right time, your losses may not have been caused by the market alone.
If a technical problem affected your trade, don’t ignore it. Register your complaint while the evidence is still available.
Even if your issue is not listed above, don’t assume you have no case. If you have evidence that your losses were caused by the broker’s actions, delays, or negligence, don’t wait.
File your complaint as early as possible before the issue becomes more difficult to resolve.
Conclusion
Filing a complaint with Sharekhan does more than just report your issue.
It creates an official record of what happened, along with the evidence and timeline that could support your case later. It also requires the broker to review your grievance and respond to it.
If your issue is still not resolved, that complaint can strengthen your case when you approach regulators, stock exchanges, or even arbitration.
In some situations, it may even help you recover your losses or secure corrective action before the problem causes further damage.
By raising your voice, you are not only standing up for your own rights but also helping bring similar issues to light.
Your complaint could encourage greater accountability and help prevent other investors from facing the same problem.
That’s why taking action today can make a real difference tomorrow.
Frequently Asked Questions
1. How long should you wait before escalating a complaint?
You should first give the broker a reasonable opportunity to respond.
If you receive no satisfactory resolution despite following up, you should promptly escalate the matter through SEBI and other available dispute resolution mechanisms instead of waiting indefinitely.
2. Is there any fee for filing a complaint with Sharekhan?
Raising a complaint directly with Sharekhan is generally free.
But if your dispute progresses to arbitration or other legal proceedings, separate charges or procedural fees may apply depending on the forum handling your case.
3. What should I include while writing my complaint?
Your complaint should clearly explain what happened, when it happened, how it affected you, and what resolution you expect.
Mention your client ID and transaction details, and attach all relevant documents to help the authorities understand your case.
4. Can I raise multiple complaints for different issues?
Yes. If you have faced more than one issue, such as Sharekhan excess charges along with unauthorised trading, mention each grievance separately.
A well-organised complaint makes it easier for the broker or regulator to investigate every concern.
5. How do I contact Sharekhan customer care?
You can contact Sharekhan customer care in two simple ways.
These are:
- For help via email, you can write to [email protected] or [email protected].
- If you want immediate support, just call 022 4152 3200 or 022 6115 1111 and speak to their customer care team directly.
6. What are the Sharekhan customer care timings?
Sharekhan customer care is available from 10:00 AM to 4:30 PM, Monday to Friday.
During these hours, you can contact the support team for assistance with account-related queries, trading issues, and grievance resolution.
If you’re reaching out by phone, calling during business hours will help you get a quicker response.
