Most traders today rely almost completely on mobile apps.
You can open the app, check a stock price, place an order, and track your positions – all from your phone.
Because of that, people expect their trading app to work smoothly, especially when the market is open.
But sometimes traders run into problems.
The app might refuse to log in. The screen may freeze right when you try to place a trade.
In some cases, the platform becomes so slow that it feels impossible to do anything for several minutes.
So, like many stockbroker complaints, people often report complaints related to the Anand Rathi app not working.
If this happens during market hours, it can be stressful. Stock prices move fast.
A delay of even a few minutes can mean missing a good entry or exiting a trade later than planned.
In the trading world, problems like these usually fall under something called a technical glitch.
Before jumping to conclusions, it helps to understand what that term actually means and why such issues sometimes happen.
Anand Rathi App Technical Glitch
Stock exchanges actually keep track of technical glitches reported by brokers.
For example, the National Stock Exchange of India (NSE) publishes data about system disruptions reported by trading members.
The idea is to maintain transparency so investors know when such incidents happen.
- Reasons for Technical Glitches
Technical Glitch in the Stock Market occurs when a broker’s trading system stops functioning properly, often for five minutes or more, causing issues like login failures, order delays, or difficulty managing trades.
Technical glitches on trading platforms often occur when a large number of orders are placed simultaneously, putting heavy load on servers and exchange systems.
If any part of the trading infrastructure slows down or becomes overloaded, it can lead to app freezes, delayed orders, or incorrect information.
Glitches can also arise when new software updates or system integrations fail to work smoothly with existing trading systems.
Anand Rathi Complaints
Based on the information available on the NSE website, a few technical glitches connected to Anand Rathi Share and Stock Brokers Limited have been reported over the past few years.
The table below presents the data regarding Anand Rathi technical Glitches complaints:
| Year | Technical Glitch Complaints Reported |
| 2023–24 | 3 |
| 2024–25 | 7 |
| 2025–26 | 4 |
Now it is important to keep one thing in mind: A reported technical glitch does not automatically mean wrongdoing. Technology platforms can occasionally face temporary disruptions.
However, if similar issues appear repeatedly, they may raise questions about system capacity, infrastructure, or how well the technology is being managed.
Impact of These Complaints on Retail Investors
Even a small system disruption can affect traders more than people realise.
Anand Rathi Share and Stock Brokers Limited has around 145,667 registered clients.
Of course, not everyone trades every day.
But if we assume that even 10% of clients are actively trading at a given time, that would still mean more than 14,000 traders potentially using the platform during market hours.
Now imagine the trading app stops responding during a sudden price move. For active traders, a few minutes can make a big difference.
Orders may not go through at the expected price. Traders may struggle to exit losing positions.
Stop-loss orders might remain unchanged. Sometimes a good opportunity simply disappears while the system is not responding.
This becomes even more critical in segments like intraday trading or derivatives, where prices can move rapidly.
Apart from financial impact, repeated technical issues can also affect trust.
Traders expect their broker’s platform to remain stable during market hours. When the system stops working unexpectedly, it naturally makes people cautious.
SEBI Framework on Technical Glitches
Since trading now depends so heavily on technology, regulators keep a close watch on system failures.
The Securities and Exchange Board of India (SEBI) has created a framework that tells brokers how to deal with technical glitches in their trading systems.
The idea is simple: If something goes wrong, brokers should inform both the exchanges and their clients quickly and investigate what caused the problem.
Under this framework, brokers must follow a few important steps.
- First, if a technical glitch happens, the broker has to inform the stock exchange within two hours of detecting the issue.
- Second, the broker must also notify its clients. This can happen through the website, email, SMS alerts, or even notifications inside the trading app.
- Third, the broker must submit a preliminary incident report to the exchange by the next trading day. This report briefly explains what happened.
Stock exchanges can also review these incidents and take action if they believe the broker’s systems are not functioning properly. - Finally, the broker must conduct a deeper investigation and submit a root cause analysis report within fourteen working days.
This report explains why the glitch occurred and what steps the broker will take to prevent the same problem in the future.
In many cases, brokers also provide alternative ways to place trades, such as dealer terminals or call-and-trade facilities.
These backup options can help traders execute orders if the mobile app or web platform temporarily stops working.
How To Report a Technical Glitch?
If your trading app suddenly stops working during market hours, the situation can feel stressful. But taking a few simple steps can help protect your interests.
1. Capture Evidence Immediately
If the app freezes, crashes, or shows an error message, take a screenshot or screen recording as quickly as possible.
Try to capture the time, error message, or screen showing the issue. This can become important evidence later.
Write down when the problem started and when the app started working again.
Regulators usually treat an issue as a technical glitch if trading functions stop or slow down for five minutes or longer.
2. Inform the Broker Quickly
Contact the broker’s customer support team through email, phone, or the help section of the app.
Explain what happened and include the time of the incident and any screenshots you captured.
Request confirmation from the broker about whether there was a system issue at that time.
Having a written response can be helpful if you need to escalate the matter later.
3. Check Exchange Notifications
Sometimes brokers officially report technical glitches to stock exchanges.
Checking the exchange website or broker announcements may help you confirm whether the issue was reported publicly.
4. File a Complaint on SCORES
If the broker does not resolve the issue or if the glitch caused financial loss, you can file a complaint on the SCORES platform managed by the Securities and Exchange Board of India.
SCORES allows investors to submit complaints directly against regulated intermediaries.
5. Report a Complaint in NSE
For trading-related issues involving your broker, you can also approach the relevant stock exchange where the broker holds membership, such as the NSE or the BSE Limited.
These exchanges maintain dedicated investor grievance redressal mechanisms to handle disputes between investors and their member brokers.
6. Approach the Exchange Grievance Mechanism
If the matter escalates into a formal dispute you may be referred to file the complaint at SMART ODR.
Under this framework established by the Securities and Exchange Board of India, the dispute is first taken up for mediation or conciliation.
If the issue still remains unresolved, the case may then proceed to arbitration through the relevant stock exchange.
Need Help?
When a trading platform stops working during market hours, many investors feel unsure about what to do next.
Some traders wonder whether the issue happened because of their own internet connection. Some are not sure how to collect evidence or file a proper complaint.
This confusion is quite common. Register with us.
In such situations, we help investors review their trading records and understand whether a system issue may have affected their trades.
If necessary, we also assist with preparing to file SEBI complaints and guiding investors through the SEBI SCORES process and exchange grievance procedures.
The goal is to make sure investors can present their concerns clearly and have the issue examined properly.
Conclusion
Technology has made stock market trading faster and easier than ever before. Today, most investors rely on mobile apps and online platforms to manage their trades.
But when a trading app suddenly stops working during market hours, even a few minutes of disruption can create serious frustration.
A trader may miss a price level, fail to exit a position, or lose an opportunity simply because the system was not responding.
That is why regulators expect brokers to maintain reliable technology infrastructure and report technical glitches quickly.
For investors, the best approach is to stay alert. If a trading platform behaves unusually during market hours, document the issue and report it as soon as possible.
In a market where prices move every second, reliable technology becomes just as important as the trade itself.
